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About Improvement Coach

Robert Lloyd, PhD, IHI Vice President, describes the traits of good quality improvement coaches.

Deepen your improvement knowledge with the Institute for Healthcare Improvement’s (IHI’s) Improvement Coach Professional Development Program.

This 12-week experiential program will give you the skills needed to successfully coach and facilitate improvement teams, while supporting the implementation of improvement strategies throughout your organization.

Your learning throughout this program will focus on a specific team from your organization and an improvement project this team is pursuing. As the project and application of the coaching methods are central to the program, to participate you must have an improvement team to coach, and the team must have a new or already underway improvement project.

What you'll learn 

Upon completion of the Improvement Coach Professional Development Program, you will be able to:
  • Understand the Science of Improvement
  • Use the Model for Improvement (MFI) as a roadmap for improvement projects
  • Coach improvement teams in the use of the MFI to develop, test, and implement changes
  • Engage your organization’s leaders in improvement work
  • Understand how to use data for improvement, including how to use run charts
  • Use key quality improvement tools (e.g., process mapping, fishbone diagrams, Pareto charts, scatter plots)
  • Assist your team in identifying high-leverage change ideas and testing them using Plan-Do-Study-Act (PDSA) methodology
  • Use creativity methods to generate new ideas
  • Build skills in team communication and understanding team culture
  • Coach front-line staff and managers in improvement
  • Leave with a specific plan for completion of an improvement project
  • Learn concepts of implementation, scale-up and spread​

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