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Available
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Session Materials

​Materials (Provided)
Langley GL, Moen R, Nolan KM, Nolan TW, Norman CL, Provost LP. The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (2nd Edition). San Francisco, California, USA: Jossey-Bass Publishers; 2009.

Required Software
Microsoft Office (Excel, Word, and PowerPoint)

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