Christina Gunther-Murphy, MBA, is an Executive Director and Improvement Advisor at the Institute for Healthcare Improvement (IHI) and oversees IHI’s Person- and Family-Centered Care Focus Area. In this role, she is responsible for designing and executing the overall portfolio strategy, acting as a spokesperson, shepherding the evolution of content, directing results-oriented initiatives, and contributing to the design of large-scale initiatives. Previously, Ms. Gunther-Murphy oversaw operations for IHI’s hospital portfolio, managed key internal transitions, and led internal improvement efforts. She also has experience in spread and scale-up as the manager of IHI’s 5 Million Lives Campaign and advisor for a number of large-scale change programs in the US and internationally, including the 100,000 Homes Campaign. Ms. Gunther-Murphy is a trained Improvement Advisor and has more than 10 years of experience in health care improvement. Prior to joining IHI, she worked at the National Initiative for Children's Healthcare Quality (NICHQ), where she directed a national initiative focused on providing optimal care to prevent, identify, and treat childhood obesity. She holds a Master’s in Business Administration from MIT’s Sloan School of Management.
Phyllis M. Virgil, MHA, ASQ, CSSBB, serves as an Improvement Advisor for the Institute for Healthcare Improvement as well as for other clients. She has coached hundreds of professionals in leading and facilitating teams and specializes in helping individuals, teams, and organizations achieve higher levels of success, satisfaction, and savings. Frustrated by unproductive meetings, Ms. Virgil became a leading expert in creating “meeting magic” by using a time-tested Deming-based framework that transforms team meetings into times of synergy and success. After starting her career in health care quality as a strategic planner at Hospital Corporation of America, she trained with Dr. W. Edwards Deming and has worked closely with several of his collaborators. In addition, she co-founded two of the nation’s first quality improvement consulting and training groups dedicated to health care. Ms. Virgil is certified as a Lean Six Sigma Black Belt and serves as a regional and national judge for the American Society for Quality’s International Team Excellence Award.