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Session Faculty

Tricia BolenderTricia Bolender is a global health consultant who advises governments, multilaterals, major foundations, Fortune 500 companies, nonprofits, and impact investors on strategy and impact. As faculty for the Institute for Healthcare Improvement, she partners with governments in low- and middle-income countries around systems improvement and health financing to improve quality. She is part of the founding team and serves as COO of Kangu, a crowdfunding platform that allows individuals to sponsor the births of women in low-income countries. Ms. Bolender has worked in India, the Philippines, Australia, Thailand, Rwanda, Ghana, Nigeria, and Ethiopia. She received her BA from Harvard University, MBA from Columbia Business School, and MA in International Affairs from Columbia University. She serves on the board of directors and advisory boards of several nonprofits, including Minds Matter, Unite for Sight, and the Global Language Project. Her current focus is on behavior change, leadership, and organizational effectiveness.


Sue Butts-DionSue Butts-Dion has more than 25 years of experience as an Improvement Advisor, working for the Institute for Healthcare Improvement, the National Institute for Children's Health Quality (NICHQ), Maine Quality Counts, North Carolina’s Population Health Improvement Partners, New Hampshire’s Pediatric Improvement Partnership, Quorum Health Resources, and many other organizations. As President of Butts-Dion Consulting, Ms. Butts-Dion's work includes providing quality improvement support and expertise to many maternal and child health projects and advising the Centers for Medicare and Medicaid Services’ Strong Start Initiative for the IHI, NICHQ’s Texas Breast Feeding Learning Collaborative, and the Centers for Disease Control and Prevention’s EMPower Breastfeeding Collaborative. Among other publications, she co-authored A Resource Guide for Chapters, developed for the American Academy of Pediatrics and published in 2006, and "Partnerships for Quality Project: Closing the Gap in Care of Children with ADHD," published in 2007 in The Joint Commission Journal on Quality and Patient Safety.


Christina Gunther-MurphyChristina Gunther-Murphy, MBA, is an Executive Director at the Institute for Healthcare Improvement (IHI) and oversees IHI’s Person- and Family-Centered Care Focus Area. In this role, she is responsible for designing and executing the overall portfolio strategy, acting as a spokesperson, shepherding the evolution of content, directing results-oriented initiatives, and contributing to the design of large-scale initiatives. Previously, Ms. Gunther-Murphy oversaw operations for IHI’s hospital portfolio, managed key internal transitions, and led internal improvement efforts. She also has experience in spread and scale-up as the manager of IHI’s 5 Million Lives Campaign and advisor for a number of large-scale change programs in the US and internationally, including the 100,000 Homes Campaign. Ms. Gunther-Murphy is a trained Improvement Advisor and has more than 10 years of experience in health care improvement. Prior to joining IHI, she worked at the National Initiative for Children's Healthcare Quality (NICHQ), where she directed a national initiative focused on providing optimal care to prevent, identify, and treat childhood obesity. She holds a Master’s in Business Administration from MIT’s Sloan School of Management.​​