Need Help?

+1 617-301-4800
Monday – Friday
08:30 – 17:00

Session Materials

​Program materials will be provided by IHI and may include:

Langley GL, Moen R, Nolan KM, Nolan TW, Norman CL, Provost LP. The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (2nd Edition). San Francisco, California, USA: Jossey-Bass Publishers; 2009.

Brassard M, Ritter D. The Memory Jogger 2 Healthcare Edition: A Pocket Guide of Tools for Continuous Improvement and Effective Planning. Salem, New Hampshire, USA: GOAL/QPC; 2016.

All particpants must have access to Microsoft Office (Excel, Word, and PowerPoint).