Program materials will be provided by IHI and may include:
Langley GL, Moen R, Nolan KM, Nolan TW, Norman CL, Provost LP.
The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (2nd Edition). San Francisco, California, USA: Jossey-Bass Publishers; 2009.
Brassard M, Ritter D.
The Memory Jogger 2 Healthcare Edition: A Pocket Guide of Tools for Continuous Improvement and Effective Planning. Salem, New Hampshire, USA: GOAL/QPC; 2016.
All particpants must have access to Microsoft Office (Excel, Word, and PowerPoint).