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Fees & Enrollment

​Enrollment Process

Due to the intensity of this program and work on real improvement projects for the client organizations, we must limit the class size. 

You must complete pre-program assessments prior to starting this program. Registration and pre-program assessments are accepted on a rolling basis. for each program.


Enrollment Fee

Regular Rate: $16,200 per participant.

To enroll, choose a date & location first. When you are viewing a specific date & location, click on the enroll button on the right.

This fee includes: 

  • Twelve days of on-site workshops for the participant
  • All program materials, tools, and literature 
  • Continental breakfasts and lunches for the twelve workshop days
  • Monthly webinars and coaching
  • An Extranet site and listserv to connect an active community of colleagues whose continued collaboration IHI will facilitate



This program offers a discount for Federal government purchasers. If you are a Federal employee, please contact or 617-301-4800 to register at a special rate.

Additional Meeting Details

​​Meals: Continental breakfast and lunch will be provided on all meeting days. Participants will be responsible for their own dinners.

Dress Code: Please dress business casual. You may wish to bring a sweater or jacket since the meeting rooms are cold at times.


Our Guarantee to You

Cancellations, Substitutions, and Refunds:

If you wish to cancel your enrollment, please contact IHI at (617) 301-4800 or 30 days prior to the start of the program in order to receive a full refund. Unfortunately, we are unable to grant refunds for cancellations made after that time. One attendee may be substituted for another prior to the first meeting of program attendees (via phone, web, or in-person). If we do not receive notice of a cancellation 30 days before the start of the program, full payment will be required, regardless of attendance.


Unconditional Guarantee

If for any reason you are not completely satisfied that this program is a valuable experience, IHI will gladly refund your enrollment fee within 30 days of the program end date. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.