This intense program is designed to allow participants to achieve maximum results by immediately applying the skills they learn. The curriculum is built around the theoretical framework provided by W.E. Deming’s Profound Knowledge, as well the Model for Improvement, which serves as a road map for accomplishing improvement initiatives.
Each Improvement Advisor accepted into the program will be required to be responsible during the workshop period for one or more improvement projects that are connected to his or her organization’s business plan. These projects, which provide a real-time application of content and an opportunity to cement the participant's learning, will be the focus of the workshops and support activities.
A core element of this program is the improvement project that each participant chooses to direct during the program. The project provides a double benefit for participants in that it provides both a chance to achieve results in an improvement project and a living laboratory to apply learning. It is important that the project is meaningful to the organization, and that results matter. The project may be in any one of three categories:
Improving quality of care;
Reducing costs while maintaining or improving quality; or
Expanding patient or customer satisfaction with the development of new services or innovative ways of providing existing services.
During the ten-month Improvement Advisor program, participants will meet for three four-day learning and working sessions. In between, during the Action Period assignments, participants engage in monthly webinars and benefit from individualized coaching, feedback, and support from expert faculty members.