"This course has been a time of new insights and learning as well as personal development for me. It has led to my developing a project that is having an unexpected impact in my group's practice area. The course's faculty has been phenomenal in their teaching techniques and also in their dedication to our growth and learning. Having the ongoing interaction with our classmates and their projects gives additional boost in the accumulation of knowledge. The IHI staff has also been outstanding in course organization and logistics. Overall, this has been one of the highlight experiences of my life."
— Jerry W. Jackson, MD, Nephrology Associates, PC
"The program is great! Even though I have been in quality for three years and thought I knew the methodology, the class has added additional dimensions. The instructors are very knowledgeable, approachable, and open. We quickly developed a community and I have already been in touch with several of the other IA fellows. It is one of the best networking opportunities that I have ever been involved with."
— Barbara Zellerino, Director of Quality, St. Mary’s Medical Center
"The course is organized to teach a concept, discuss its practical application in our own hospital’s operation, then to write actionable plans to apply the concepts in our organizations. It is a great way to learn and realize immediate benefit. I returned to my organization with tangible, actionable plans in my hand. Not just a bunch of good ideas. I feel much more confident leading people in our organization as an Improvement Advisor now that I have the tools and support from this IHI program."
— Craig J. Brandt, RPh, MBA, Director of Performance Improvement, Northern Westchester Hospital, Stellaris Health
"An Improvement Advisor increases the likelihood that changes you [a team] make will result in sustained improvement.”
"This course and the project increased my confidence to speak up in the Improvement Advisor role.”
"I am more focused, more productive; there is a system from which I can get results.”
"I am more productive using the structure and having a system to work within; I know the boundaries and facilitate results. I have resources available to me, other people, and books. Now I know how to set parameters on an improvement project.”
"Now, when I go to a team meeting, I prepare in advance, I keep the meetings organized and short.”
"I have clarified my role compared to the role of a subject matter expert; I have increased confidence and I am able to speak up and get members of the team to think and to fix problems. I can use the lens of profound knowledge and understand its value.”