Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.
Pierre M. Barker, MD, MBChB, Chief Global Partnerships and Programs Officer, Institute for Healthcare Improvement (IHI), is responsible for IHI’s Strategic Partnerships across the globe and for IHI’s programming in countries around the world outside North America. In addition to advising governments and large organizations on quality strategies, IHI uses the science of improvement to promote improved outcomes in health and health care. Dr Barker also leads IHI’s extensive global programming in maternal and child health. In that capacity he is working with the WHO to help develop a global implementation strategy to improve quality of care for mothers and newborns. He attended medical school in South Africa and trained in pediatrics in the UK and US. Before joining IHI, he was Medical Director of University of North Carolina (UNC) Children’s Hospital clinics and was responsible for leading health-system-wide initiatives on improving access to care and chronic disease management. He is a Clinical Professor of Pediatrics in the Maternal and Child Health Department at Gillings School of Global Public Health at UNC Chapel Hill.
Derek Feeley, President and CEO, Institute for Healthcare Improvement (IHI), previously served as IHI’s Executive Vice President from 2013 to 2015, during which time he had executive-level responsibility for driving IHI’s strategy to improve health and health care worldwide. Prior to joining IHI in 2013, Mr. Feeley served as Director General for Health and Social Care in the Scottish Government and Chief Executive of the National Health Service (NHS) in Scotland. In that role he was the principal advisor to the Scottish Government on health and health care policy and on public service improvement. He also provided leadership to NHS Scotland’s 140,000 staff in their delivery of high-quality health and health care. In 2013, Mr. Feeley was made a Companion of the Order of the Bath by Her Majesty, Queen Elizabeth II, in recognition of his services to health and health care.
Christina Gunther-Murphy, MBA, Head of Operational Excellence, IHI, is responsible for transforming IHI’s internal systems to improve the efficiency, effectiveness, and vitality of the organization. She works closely with other leaders to design, oversee, and iterate on a continuous improvement system, a quality management system, and a quality planning and longitudinal planning system. She also works externally as an Improvement Advisor to support IHI’s customers in transforming their organizations through improvement science and methods. Previously, Ms. Gunther-Murphy oversaw the strategy and evolution of IHI’s person-centered care content, operations for IHI’s hospital portfolio, managed key internal transitions, and led improvement efforts. She has experience in spread and scale-up as the manager of IHI’s 5 Million Lives Campaign and as an advisor for several large-scale programs in the US and internally. She is a trained Improvement Advisor and has more than 10 years of experience in health care improvement. Prior to joining IHI, she worked at the National Initiative for Children's Healthcare Quality (NICHQ), where she directed a national initiative focused on providing optimal care to prevent, identify, and treat childhood obesity. She holds a Master’s in Business Administration from MIT’s Sloan School of Management.
Brent C. James, MD, MStat, is known internationally for his work in clinical quality improvement, patient safety, and the infrastructure that underlies successful improvement efforts such as culture change, data systems, payment methods, and management roles. Dr. James formerly served as Chief Quality Officer of Intermountain Healthcare and Executive Director of Intermountain’s Institute for Healthcare Delivery Research. Through the Intermountain Advanced Training Program in Clinical Practice Improvement (ATP), he has personally trained more than 5,000 senior physician, nursing, and administrative executives from around the world, and catalyzed more than 50 “sister” training programs globally. He is a member of the National Academy of Medicine (formerly the Institute of Medicine), a Fellow of the American College of Physician Executives, and holds faculty appointments at Stanford University School of Medicine, Harvard School of Public Health, and the University of Utah School of Medicine. He has received numerous awards for quality in health care delivery, including the Deming Cup, The Joint Commission Codman Award, and HRET’s TRUST Award.
Niñon Lewis, MS, Head of Content Portfolios, IHI, oversees the portfolios’ aligned content, projects, and programs based on IHI customer needs throughout the world. Portfolios oversee content development and evolution from across the organization to ensure the strength of the content, reliable harvesting from R&D and projects in the field, and dissemination through IHI programs, publications, messaging, and online presence. In addition to this role, Ms. Lewis leads results-oriented initiatives and content development in the areas of population health, the Triple Aim, and community-wide improvement efforts, and serves on the leadership team for the 100 Million Healthier Lives initiative. Throughout her time at IHI, she has led strategic initiatives such as the IHI Triple Aim Initiative and the Scotland Early Years Collaborative, overseen the former IHI Triple Aim for Populations portfolio, and led IHI’s New Business Development team. Prior to joining IHI in 2008, Ms. Lewis developed and implemented national direct-to-patient education programs and managed a national initiative launched by the Office of the US Surgeon General in partnership with the American Academy of Pediatrics to identify community-driven solutions to the nation’s childhood obesity crisis. Her experience includes program design and management, organizational development, coalition building, community health and development, and academic research in stakeholder engagement theory, community organizing, health communication, and community dialogue and collaboration.
Patricia A. McGaffigan, RN, MS, CPPS, Vice President, Safety Programs, IHI, previously served as COO and Senior VP of Programs at the National Patient Safety Foundation until 2017, when the Foundation merged with IHI. Her prior experience includes clinical practice, academia, and leadership roles in education and marketing positions for several start-up and established medical device companies focused on improving patient safety. Ms. McGaffigan is a Certified Professional in Patient Safety, a graduate of the AHA-NPSF Patient Safety Leadership Fellowship Program, and a member of the American Society for Professionals in Patient Safety. She was awarded the distinguished Lifetime Member Award from the American Association of Critical Care Nurses. She serves on a wide range of national committees related to safety. She received her BS with a major in nursing from Boston College, and her MS with a major in nursing from Boston University.
Amy Reid, MPH, is a Director at IHI. In her work on the Results and Evaluation team, she implements a theory-driven formative evaluation approach for IHI's work in Africa, Latin America, and North America. In addition, she is leading IHI's efforts to integrate health equity into all of the organization's efforts. Previously, Ms. Reid was a Research Assistant supporting QI programs at the North Carolina Area Health Education Center and at the University of North Carolina Gillings School of Global Public Health, where she conducted a qualitative evaluation of a maternal and child health QI program in Ghana. A former Thomas J. Watson fellow, Ms. Reid received her MPH in Health Behavior and Health Education at the University of North Carolina Gillings School of Global Public Health.
Dan Schummers, Chief of Staff, IHI, previously served as Special Assistant to the CEO. He is responsible for ensuring the execution of IHI’s strategic priorities and managing the relationship between the executive leadership team and IHI’s Board of Directors. He oversees both strategic and operational planning for the Institute, and provides guidance to projects of strategic importance. Mr. Schummers serves on IHI’s senior executive team, and acts as an interface between senior leaders and staff. He has authored or co-authored several publications on topics such as leadership, governance, and improvement ideas. Mr. Schummers has worked closely with IHI’s senior executives since he joined IHI in 2004. He has a Bachelor’s Degree in Political Science from the University of Chicago.
Rebecca Steinfield, MA, has been with IHI since 1996. She currently serves as Director of IHI’s Improvement Advisor Professional Development Program, teaches IHI courses on improvement methods, mentors “improvers-in-training,” and is part of IHI’s Improvement Science and Methods Focus Area. Her past IHI work includes serving as an Improvement Advisor on IHI’s programming for reducing unnecessary rehospitalizations and primary care transformation in academic settings. She is also mother to two young adults; Jacob, 20, and Susie, 18.