Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI), previously served as IHI’s President and CEO for five years, after serving as Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the National Academy of Medicine (IOM), among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker on quality improvement at major health care conferences and is a tireless advocate for change. She is also an Instructor of Medicine at Harvard Medical School, a Research Associate in the Brigham and Women's Hospital Division of Social Medicine and Health Inequalities. Additionally, she chairs the Advisory Board of the Well Being Trust, co-chairs the Massachusetts Coalition for Serious Illness Care with Dr. Atul Gawande, and serves on the boards of the Commonwealth Fund, Cincinnati Children’s Hospital Medical Center, Indiana University Health and Nursing Now. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.
Maureen Carroll, RN, CHFN, was support faculty for the Institute of Healthcare Improvement (IHI) STAAR Transitions Home collaborative, and a clinical nurse on the cardiovascular unit at the University of California San Francisco since 1997. Maureen was the Heart Failure Program Coordinator at UCSF since October 2008, led the multidisciplinary Heart Failure team with a focus on improving the quality of care and reducing 30-day readmissions. Maureen recently retired from UCSF after working for the past five years as the Transitional Care Manager in Innovations in Population Health working with high risk medically complex patients. Maureen worked closely with the Palliative Care teams, as well as community collaboratives with six Bay Area skilled nursing facilities, numerous home care agencies, and other community agencies.
Bonnie Geld, MSW, President, The Center for Case Management, brings over 20 years’ experience in the area of Case Management with a focus on design of longitudinal case management programs, strategic design and development of transition programs, process improvement, team building, and successful integration of social work and RN roles. She has been the System Director for Case Management Services for a five-hospital system in Western Massachusetts, Director of Care Management in Minneapolis and Houston, and has developed and implemented successful Care Management programs in other states, both in Large Adult Systems in Oklahoma and Children’s Health Systems in Texas. She has launched a variety of educational programs and workshops on promoting lean actions, team interventions, rapid cycle assessments, and integrated care planning.
Don A. Goldmann, MD,Chief Scientific Officer Emeritus and Senior Fellow, Institute for Healthcare Improvement (IHI), works to deepen IHI’s credibility and influence in improvement science and related disciplines. He forges relationships with key scientific, academic, educational, health services research, and professional organizations globally. In engaging the scientific community, he draws from his experience across the entire continuum of translational research, including bench science, infectious disease epidemiology, clinical trials, and implementation/quality improvement research. Internally, he works to ensure the rigor of IHI’s results-oriented work, and to disseminate these results in presentations and peer-reviewed publications. Dr. Goldmann explores new ways to teach and learn and brings best educational practices and promising innovations to in-person and distance learning programs. He is lead faculty for a MOOC, developed in collaboration with HarvardX, on Practical Improvement Science. He also serves as senior mentor for IHI’s Fellowship Programs and the Harvard-Wide Pediatric Health Services Research Fellowship Program he founded and now co-directs. He created and leads a Harvard College General Education course that explores how global infectious disease challenges often lead to social injustice. He advocates for closer integration of improvement science, informatics, and technology, with the goal of accelerating progress towards equity and population health. Dr. Goldmann serves on the AHRQ National Advisory Council, and the boards of AcademyHealth and the Institute for Medicaid Innovation. He is Professor of Pediatrics, Part Time, Harvard Medical School, and Professor of Immunology and Infectious Diseases, and Epidemiology, Harvard T.H. Chan School of Public Health.
Uma R. Kotagal, MBBS, MSc, Raman Kotagal currently serves as Senior Fellow at Cincinnati Children’s Hospital Medical Center and Professor of Pediatrics Obstetrics and Gynecology at the University of Cincinnati. A neonatologist and Health Services Researcher by training, Dr Kotagal previously served as Executive Lead for Community and Population Health and launched a Community based Learning Network (All Children’s Thrive Learning Network) focused on improving lives of Children in Poverty through cross sector partnerships which include heath and education and social sectors. Prior to her focus on Community Health, Dr Kotagal led the transformation of Cincinnati Children’s in Quality and Safety and served as Senior Vice President for Quality Safety, and Transformation at Cincinnati Children’s Hospital Medical Center and the First Executive Director of the James M. Anderson Center for Health Systems Excellence. In 2009, she partnered with colleagues in the Anderson Center to create the Learning Networks model to improve outcomes at scale. Currently, over a dozen Learning Networks integrate research and improvement to transform outcomes for kids in safety and chronic illness. Dr. Kotagal has been a pioneer in the application of system science to improve outcomes in health care delivery across the world with the goal of dramatically changing medical and quality of life outcomes, patient and family experience, and value. She is a Senior Fellow of the Institute for Healthcare Improvement, served on the Board of the Ohio Children’s Hospital Association and Chaired the Quality Improvement Committee of the Children’s Hospital Association.
Katharine Luther, RN, MPM, is Director of Quality at the UTHealth McGovern Medical School, Houston, TX. Prior to that she was Vice President, Institute for Healthcare Improvement (IHI), responsible for furthering IHI's work assisting healthcare leaders achieve bold aims and developing strategic partnerships that leverage innovation, pilot testing, implementation, and continuous learning across organization. Previously, she served as Executive Director at IHI, designing new programs to impact cost and health care quality. Ms. Luther has more than 30 years of experience in clinical and process improvement, large-scale change projects, program development, rapid cycle change, developing and managing a portfolio of projects, and working with all levels of health care staff and leaders. Her clinical experience includes critical care, emergency room, trauma, and psychiatry. She has held quality and safety leadership positions at the University of Pittsburgh Medical Center, MD Anderson Cancer Center, and Memorial Hermann Hospital Texas Medical Center. She is certified in Lean and is a Six Sigma Master Black Belt.
Catherine Arnold Mather, MA, a Director at the Institute for Healthcare Improvement, works closely with internal IHI teams, external IHI faculty, and customers to design and ensure excellent delivery of programs focused on redesigning systems and establishing cross-sector partnerships to improve health and health care outcomes. Her current project portfolio includes work in complex care and maternal and neonatal health. Previously, as New Business Manager at IHI, Ms. Mather facilitated the design and development of new partnerships, programs, and products in the North America region. Before joining IHI, she served as a Communication Specialist on Health Dialog’s Consumer Segmentation and Engagement Strategies Team, with responsibility for designing targeted member engagement strategies and award-winning communication materials. She also served as a pro bono Graduate Consultant to Children’s Hospital Boston’s Metabolism Program. Ms. Mather earned a master's in health communication from Emerson College in collaboration with Tufts University School of Medicine.
Karen Murrell, MD, MBA,Assistant Physician in Chief for Process Improvement and Optimization, Kaiser South Sacramento, is also Chief of Emergency Medicine. She has extensive experience in hospital and emergency department management and practice, with more than 30 years of experience in a variety of roles. In her current role, Dr. Murrell has focused on innovative approaches to patient flow in both the emergency department and inpatient hospital, using Lean methodology to improve departmental flow that resulted in markedly decreased time to physician and length of stay, with decreased “left without being seen rates.” She is also a leader on the Hospital Throughput Committee, where queueing methodology is being used to impact the patient length of stay and to reliably predict staffing needs. She is a frequent presenter on her work and co-author of a paper on flow.
Bela Patel, MD
Vice Dean of Healthcare Quality, University of Texas Health Science Center, is also Regional Chief Medical Officer at Memorial Hermann Hospital Texas Medical Center. She attended the UT Health Medical School in Houston, completing her Internal Medicine training in 1996 and subsequently a fellowship in Pulmonary, Critical Care, and Sleep Medicine in 1999. Dr. Patel became Chief of Pulmonary and Critical Care Medicine and Director of Critical Care Unit in 2002. She served as the Vice-Chief of the Department of Medicine and was appointed the Chief of Medicine at L.B.J General Hospital and Vice Chair of the Department of Medicine in 2007. Dr. Patel was appointed the Division Director of Critical Care in 2008 and continues to serve in that capacity. Prior to her current role at Memorial Hermann Hospital Texas Medical Center, she served as Assistant Chief and Executive Medical Director of Critical Care in 2009. Through her work in quality and patient safety in the UT Clinical Safety and Effectiveness Program, she was inducted as a Fellow in Clinical Safety and Effectiveness by the University of Texas System. She supports the Vice Chairs of Quality in 17 academic departments at UT Health. Dr. Patel’s research interests include pulmonary hypertension, cognitive complexity and error reduction in critical care, and quality improvement implementation science.
Lloyd P. Provost, Statistician and Senior Improvement Advisor at Associates in Process Improvement, helps individuals and organizations learn the science of improvement in order to improve their processes and systems. Mr. Provost's experience is in applications of statistical process control and in designing research and quality improvement studies. For the past 16 years, he has worked as an IHI Senior Fellow as an improvement advisor. He also serves on the IHI faculty for the Improvement Advisor Development Program, provides improvement advisor support for IHI's developing countries programs, and coordinates the development and work of other improvement advisors that support IHI. He provides support for the QI curriculum for the IHI Open School. Mr. Provost co-authored the books Quality Improvement Through Planned Experimentation, The Improvement Guide, and The Health Care Data Guide
Patricia Rutherford, RN, MS, Vice President, Institute for Healthcare Improvement (IHI), is responsible for developing and testing innovations and new models of care in innovations in patient- and family-centered care; improving access to the right care, in the right place, at the right time; Transforming Care at the Bedside; optimizing care coordination and transitions in care; and clinical office practice redesign (in primary care and specialty practices). She was Project Director for the Transforming Care at the Bedside initiative, funded by the Robert Wood Johnson Foundation, and she served as Co-Investigator for the STate Action on Avoidable Rehospitalizations (STAAR) initiative, funded by the Commonwealth Fund. Her skills include knowledge of process improvement, innovation, and idealized design; coaching clinicians, staff, and senior leaders in organizations on process improvement; and management of all aspects of large-scale performance improvement initiatives.
Frederick C. Ryckman, MD, retired Senior Vice President for Medical Operations, Cincinnati Children's Hospital Medical Center, worked to implement the safest and most reliable health care for children. He directed Medical Operations from 2000-2017 and served as the interim Chief Operating Officer in 2015. In addition, as the Peri-Operative Service Director, he led the OR management team, infection prevention, and safety initiatives. The primary focus of his work is patient flow and capacity management throughout the Children's Hospital inpatient and outpatient environment. He is also Professor Emeritus of Surgery at the University of Cincinnati, specializing in Pediatric Multi-Organ Transplantation. He now resides on Sanibel Island, Florida.
Lauge Sokol-Hessner, MD, is a hospitalist and the Associate Director of Inpatient Quality at Beth Israel Deaconess Medical Center (BIDMC). His work includes collaborating as a member of interdisciplinary teams; coaching medical students and residents on communication skills; and caring for a wide variety of patients and their families. In his QI role, he leads several projects, including Conversation Ready. Dr. Sokol-Hessner has worked in southern Africa, completed medical school and residency at the University of Pennsylvania, and worked as an attending physician at the University of Washington Medical Center in Seattle.
Jane Taylor, EdD, Improvement Advisor, Institute for Healthcare Improvement, has over 20 years’ experience with improvement in the inpatient, outpatient, community health, and dental systems. Jane is grounded in hospital operations where she served as hospital CEO for 10 years, leading quality improvement transformation. Jane is interested in adult learning and leadership and its intersection with improvement science and patient and family relational care. She has published articles about improvement, patient and family centered care, adult learning and transformative learning. For fun, Jane competes as a ballroom dancer and plays the violin. She is a loving daughter, wife, sister and friend to many.
Christine White, MD, MAT, is Associate Professor of Pediatrics at the University of Cincinnati and Associate Chief of Staff-Inpatient Service at Cincinnati Children’s Hospital Medical Center. Dr. White’s interests and research focus on quality improvement with an expertise in the application of quality improvement sciences to improve inpatient systems of care. Dr. White has led efforts on patient safety, including initiatives to raise rates of medication reconciliation completion, to increase physician compliance with hand hygiene, to improve communication at night, and to improve discharge efficiency through standardization of discharge criteria. This last project, which significantly decreased length of stay without increasing readmission rates, earned the 2013 Children’s Hospital Association Pediatric Quality Award. HERE
Denise L. White, PhD, is Assistant Professor, Cincinnati Children’s Hospital Medical Center. In this role, she oversees staff members supporting hospital-wide improvement efforts by providing managerial support and coaching on the application of data analytics. Dr. White also partners with hospital staff and analytic experts to promote and publish research on the application of improvement methodologies, operations management, and data analytics. Previously, she served as Senior Decision Support Analyst of Quality and Transformation Analytics at the Anderson Center. She is also Adjunct Professor at Lindner College of Business at the University of Cincinnati. Dr. White has won numerous awards and has published and presented widely.
Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.