Our guarantee to you
Cancellations, Substitutions, and Refunds
Full registration fees are refundable if a written request is submitted to
on or before February 6, 2019. If you are entitled to a refund, expect the refund within 30 days. All refunds will be issued back to the original payment type. Registrations and cancellations received after February 6, 2019, are not refundable. If you need to cancel after February 6, 2019, please call our Customer Service department at (617) 301-4800
. One attendee may be substituted for another at any time by calling (617) 301-4800
If for any reason you are not completely satisfied that this program is a valuable experience, IHI will gladly refund your enrollment fee within 30 days of the program end date. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.