Need Help?

(Toll Free)
Monday - Friday
8:30 AM – 5:00 PM ET

IHI Hospital Flow Professional Development Program

​​​​​​​​​​​​Deliver​ the right care, in the right setting, at the right time.​

Ensuring timely patient care in the right location at the right time with the right clinical team amidst the COVID-19 pandemic has never been more important. The Institute for Healthcare Improvement (IHI) understands the vexing problems and the effective solutions needed to make substantial improvements in patient flow throughout the hospital even in challenging times.​

IHI's Hospital Flow Professional Development Program, running for two weeks with live virtual sessions, guides teams through an in-depth examination of high-leverage strategies to improve hospital flow. Working closely with expert faculty and hospital leaders who have achieved exemplary patient flow outcomes, participants can expect to spend 20​ hours per week on the program, including the online sessions, team planning time, and asynchronous learning. To gain the most value from each session, each team is expected to meet and reflect on what they have learned after each session. At the end of the course, ​faculty will facilitate a session to help participants prioritize and create an action plan. ​Learn more about how you can maximize the experience with your team.

​​​​​​​​​​The safety and well-​being of the IHI community is our main priority. Therefore, all IHI professional development programs will be conducted virtually until further notice. ​​

​The High Stakes of Suboptimal Flow 

​Optimizing patient flow throughout the hospital is essential to ensuring safe, high-quality, patient-centered care. Providing timely access to appropriate care and optimizing hospital flow are both critical levers to increasing value for patients, clinicians, and health care systems. ​

Poorly managed flow has critical implications, such as: 

  • Delaying treatments 
  • Failing to provide the right care, in the right place, at the right time 
  • Putting patients at risk for potential harm and less than optimal care
  • Increasing the burden on clinicians and accelerating burnout

Many recognize that diversions, long waits, and delays in the emergency department (ED) are a hospital-wide issue, not solely an ED issue. Waits are often the result of ED beds being occupied by patients waiting for admission to the hospital. Lack of inpatient capacity also results in patients being “boarded” in the post-anesthesia care unit (PACU) and often managed on “off service” units.

Yet, while many understand the problem, they don’t often have the strategies needed to address hospital-wide patient flow.


Learn from the Success of Others

Designed for a ​​​team or individuals​ who are tasked with hospital operations, throughput, and ensuring optimal patient flow in the acute care hospital, this intensive IHI program helps participants:
  • Make sense of the variety of hospital-wide strategies a​nd approaches needed to deliver the righ​t care, in the right place, at the right time
  • Assess the current state of patient flow and identify m​ajor opportunities for improvement
  • Implement actionable strategies, skills, and data analytics that help ensure that hospital capacity can meet the demands for hospital services — daily, weekly, and seasonally — to:
    • Prevent diversions and overcrowding in EDs
    • Eliminate waits and delays for surgical procedures, treatments, and admissions to inpatient beds
    • Redesign surgical scheduling to improve throughout and to improve patient flow to intensive care units (ICUs) and inpatient units
    • Reduce the need for regular surge plans and excessive overtime
    • Increase the number of patients admitted to the appropriate inpatient unit, based on a patient’s clinical condition
    • Utilize case management strategies to reduce the length of stay for "outliers"
    • Decrease inpatient volume by implementing proactive palliative care programs and strategies to reduce readmissions
    • Calculate the return on investment
  • Leverage opportunities to collaborate with expert faculty and successful hospital leaders to develop or refine a detailed, customized plan 

To deliver high standards of safe, person-centered care, it is critical to provide the right care, in the right place, at the right time. Take action now to address growing issues around patient flow — and realize the value across your organization.