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Session Agenda

Below is the high-level agenda for the November offering. Please note the agenda is subject to change. 

Day One: November 4, 2019

    • ​​Welcome, Overview of IHI, and Introductions
    • Looking at Flow as a System​
    • Strategies to Achieve System-Wide Hospital Flow
    • Storyboard Rounds: "Bright Spots" and Major Challenges
    • Redesign the System: Integrating Lean Thinking with Flow Improvement
    • Redesign the System: Improving ED Efficiencies and Patient Flow (Cambridge Health Alliance)
    • Redesign the System: Improving ED Efficiencies and Patient Flow (Kaiser South Sacramento)
    • Action Planning and Faculty Coaching
    • Welcome Reception 

    Day Two: November 5, 2019

    • Reflections on Day 1 and Plans for Day 2
    • Redesign the System: Operational Strategies for Observation Patients
    • Redesign the System: Improving Med/Surg Unit Efficiencies and Patient Flow (Breakout 1)
    • Redesign the System: Improving ICU Efficiencies and Patient Flow (Breakout 2)
    • Redesign the System: Using Quality Improvement to Optimize Discharge Efficiency​​
    • Open Space for participant-initiated Discussion
    • Creating Value in Health Care
    • Action Planning and Faculty Coaching ​


    Day Three: November 6, 2019

    • Reflections on Day 2 and Plans for Day 3
    • Redesign the System: Case Management and Population Health Strategies

    • Redesign the System: Reducing Length of Stay for Patients with Complex Needs
    • Storyboard Rounds
    • Matching Capacity and Demand: Using Advanced Analytics for Improvement and Forecasting
    • Matching Capacity and Demand: Real-Time Demand and Capacity Management and Surge Planning  (Breakout 1)
    • Matching Capacity and Demand: Strategies to Optimize Nurse Staffing to Meet Patient Demand (Breakout 2)
    • Action Planning and Faculty Coaching
    • Optional Tour of the Cambridge Health Alliance Emergency Department​

    Day Four: November 7, 2019 

    • Reflections on Day 3 and Plans for Day 4
    • Shaping Demand: Value-added Strategies
    • Shaping Demand: Reducing ED Visits (Breakout 1)
    • Shaping Demand: Reducing Readmissions (The University of California, San Francisco)
    • Shaping Demand: Institute for Healthcare Optimization’s Variability Methodology
    • Shaping Demand: Managing Elective OR Schedules and Predicting Downstream Demand
    • Shaping Demand: An ACO’s Success in Reducing ED Visits and Hospital Admissions
    • Shaping Demand: Advanced Illness Planning (Beth Israel Deaconess Medical Center)
    • Action Planning and Faculty Coaching 

    ​Day Five: November 8, 2019

    • Reflections on Day 4 and Plans for Day 5
    • Managing Change  
    • Executive Leadership and Oversight of System-wide Performance
    • Open Space for participant-initiated Discussion
    • Utilization of Hospital-wide Metrics to Guide Learning within and across Projects to Achieve Results
    • Putting It All Together: Strategies to Achieve System-wide Results​