our guarantee to you
Cancellations, Substitutions, and Refunds
Full registration fees are refundable if a written request is submitted to firstname.lastname@example.org 30 days prior to the start of the program. If you are entitled to a refund, expect the refund within 30 days. All refunds will be issued back to the original payment type. Registrations and cancellations received less than 30 days before the start of the program are not refundable. If you need to cancel less than 30 days before the start of the program, please call our Customer Service department at 617-301-4800. One attendee may be substituted for another at any time by calling 617-301-4800
If for any reason you are not completely satisfied that this
program is a valuable experience, IHI will gladly refund your enrollment fee
within 30 days of the program end date. Please note that due to unforeseeable
circumstances, last-minute changes in program titles, speakers, or
presentations may be unavoidable.