Session Details

  • Does your board understand its responsibility for quality, patient safety, and oversight of the medical staff?
  • Does your board know what it will take to deliver value, not just volume, in a reform-driven world?
  • Is your board overwhelmed by quality data and unable to determine what to do with it?
  • How can your board more effectively engage with physicians in your quality and safety agenda?
  • How will your board handle a tragic event that results in the death of a patient?
  • Can your board link quality, safety, satisfaction, and cost issues into a common strategic and operating plan? If so, where and how do they start?
  • How can your board of directors have the largest impact on improving both financial and quality performance? Are there organizations that have done this successfully? What did they do and how long does it take?

To achieve system-level performance improvement in the current economic and reform environment, boards will need to have the answers to tough questions like these.

Meaningful and sustainable quality improvement cannot occur in any organization without the full support and engagement of the organization’s trustees. Yet, many boards are not comfortable taking responsibility for quality of care. Even those that are focused on quality need practical guidance in how to lead their organization’s quality agenda.

To help address this need, IHI is pleased to offer The Role of the Board in Quality and Safety. Led by national experts in governance and quality, this program has helped the 2,500+ alumni of this program improve the capability of their organization's board to oversee quality and safety endeavors. Participants will be equipped with the practical tools and skills to take responsibility for the quality performance of the organization.

Who Should Attend


This program is ideal for forward-thinking organizations that already have quality as a prominent focal point. Ideal participants will have had some initial success building the “will” for change within their system and are now ready for the most effective tools to implement the quality and safety agenda. 


Leaders — formal and informal — who are responsible for driving quality and patient safety endeavors would benefit from this program, including:

  • Board Chair and Vice Chair
  • Chair of Board Quality Committee
  • Quality Committee members
  • Any board member interested in quality improvement
  • C-suite, including: CEO, CMO, CNO, COO, and CQO

  • Vice President of Quality

​What You'll Learn


This program aims to build engagement and provide skills and tools for trustees, quality committee chairs, board members, and senior executives to use in improving quality and safety efforts throughout their organizations. Participants will learn how to:

  • Renew and sustain their boards’ engagement and commitment to quality and safety
  • Improve their boards’ ability to oversee quality and safety
  • “Spread” the engagement to all members of the board
  • Effectively integrate quality into the routine board agenda​

New Areas of Focus


The ongoing legislated health reforms and new marketplace developments are forcing urgent questions and concerns for governance and leadership, and it is critical for boards to quickly understand this new environment and its implications for quality, safety, and value as they provide advice and oversight on strategic decisions. We will be addressing such issues head-on during this program, including:

  • The overall impact of the economy on health care, and what it will mean for hospitals and physicians
  • The effect reform financing changes will have upon the roles and responsibilities of the board
  • Understanding what is meant by “overuse” and “supply induced demand” as your organization moves from a business model driven by volume to one driven by value
  • The importance of effective clinical integration among physicians, hospitals, and other providers in order to deliver quality, safety, and value both inside and outside the walls of the hospital 
  • What boards need to know about the compliance implications of antifraud and payment abuse provisions and what their role will be in enforcing them
  • What the board can do to help in the face of increased scrutiny and prosecution on patient safety and quality issues
  • How to keep your eyes on quality and satisfaction during significant budget cuts

The material covered in this program has evolved to support not only board members, but executive and clinical leaders as well.