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Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any econ​omic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.​


Expert Faculty​

This program will be led by a core group of expert faculty, selected from the list below. Program faculty are subject to change between offerings. ​​
To view the complete list of faculty that will take part in an upcoming offering, please select the program's specific date and location here​​​

Jennie Chin Hansen is CEO of the American Geriatrics Society and immediate past President of AARP. The AGS is the nation's leading membership organization of geriatrics healthcare professionals, whose shared mission is to improve the health, independence and quality of life of older people, especially those with multiple and complex conditions. As a pivotal force in shaping practices, policies and perspectives in the field, the Society focuses on: advancing eldercare research; enhancing clinical practice in eldercare; raising public awareness of the healthcare needs of older people; and advocating for public policy that ensures older adults access to quality, appropriate, cost-effective care. In 2005, Hansen transitioned after nearly 25 years with On Lok, Inc., a nonprofit family of organizations providing integrated, globally financed, comprehensive and multidisciplinary primary, acute and long-term care community based services in San Francisco. The On Lok prototype became the 1997 federal Program of All Inclusive Care to the Elderly (PACE) Program into law for Medicare and Medicaid. PACE now has programs in 31 states. In May 2010, she completed her two-year term as President of AARP during the national debate over health care reform, in addition to, having served six years on AARP’s national board of directors. Since 2005, she has served as federal commissioner of the Medicare Payment Advisory Commission (MedPAC). She also serves as a board member of the SCAN Foundation, which focuses on chronic and long term care policy; and, as a board officer of the National Academy of Social Insurance.


Joanne Lynn, MD, MA, MS, directs the Center for Elder Care and Advanced Illness at the Altarum Institute. She has been a faculty member with the Institute for Healthcare Improvement, a researcher at RAND, and a Professor of Medicine and Community Health at Dartmouth Medical School and the George Washington University. Her work has focused on shaping American health care so that every person can count on living comfortably and meaningfully through the period of serious illness and disability in the last years of life, at a sustainable cost to the community. She has published more than 250 articles, and her dozen books include The Handbook for Mortals, a guide for the public; The Common Sense Guide to Improving Palliative Care, an instruction manual for clinicians and managers seeking to improve quality; and Sick to Death and Not Going to Take It Any More!, an action guide for policy makers and advocates. She is a member of the Institute of Medicine and of the National Academy of Social Insurance, a Fellow of the American Geriatrics Society and The Hastings Center, and a Master of the American College of Physicians.


Warren Wong, MD, is a 2011-2012 George W. Merck Fellow. He has devoted his career to the care of seniors and developed the Department of Geriatric Medicine at Kaiser Permanente in Hawaii. His efforts there have resulted in leading-edge programs in long-term care, palliative care, and home-based care. He is the Medicare Strategy Physician Lead for Kaiser Permanente in Hawaii and is a member of the national leadership team for the Kaiser Permanente Aging Network. He is also a clinical professor in geriatric medicine at the University of Hawaii, School of Medicine, and has provided core training for fellows in geriatric medicine. He is championing the development of a “Senior Segmentation” process to provide the right care at the right place and at the right time for distinct segments of seniors, using Health Information Technology as a tool in this process. He is also passionate about person-centered care, matching health services with the values of the person.