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Session Details

Read a free JAMA editorial by program faculty member Joanne Lynn about easing the burden for family caregivers.


In the US and other countries, most people will live into old age; a privilege and opportunity that earlier generations largely were denied. Yet the systems currently in place in the US and elsewhere to look after older adults do not work as they should, especially for those people who are frail, have multiple comorbidities, or multiple care needs. One hears stories of good care, but far too often we hear about services that are unaffordable, inefficient, fragmented, and do not meet individuals’ and families’ most pressing needs. These problems will only continue to worsen as the population ages and more people become frail.

It is more urgent than ever that we raise the effectiveness and appropriateness of the service system targeted toward these older adults. In fact, care for this population is likely to be a key driver of better outcomes and reduced costs for the entire health care system — by avoiding unnecessary and unwanted aggressive medical services. Organizations around the country are developing and testing innovative solutions to this growing problem. These improved service delivery models are more efficient, less expensive, and focus on the needs and desires of the patient. The ability to get started now is within every provider’s reach.

In order to accelerate these promising models of care delivery, the Institute for Healthcare Improvement (IHI) is offering a two-day seminar called Frail Older Adults: Building a Care System. Building on the success of the previous offering, our expert faculty has updated the content and over the course of two days, will present a community-based, systems approach for providing reliable, efficient care that is person-centered and reduces unnecessary costs, and they will coach participants as to how to achieve it.

While many people can envision the ideal state, this program offers tools, best practices, real-world examples, and the “how-to” knowledge that each participant can bring back to their organization and community to implement to initiate real change. This systems approach provides the foundation and supports for great care — a system that can bring together all the ingredients and continue to evolve as more and more of our older population lives with the multiple challenges of frailty. This program is ideal for leaders and key change agents from health systems, ACOs, hospitals, and providers of any kind who treat older adults with complex needs or want to integrate health care with care in the community.


What You'll Learn

After this seminar, participants will be able to:
  • Describe a community-based system of care for older adults with complex needs that is reliable and achieves optimal well-being and lowered system costs
  • Identify and plan actions they can take now — in their organization and in their community — to establish the building blocks toward the ideal system of care

Who Should Attend

This seminar will be valuable to anyone who treats older adults with complex needs, is interested in improving care and services for this group, and/or wants to integrate health care with care in the community, including clinical practitioners and administrators, hospitals and health systems, ACOs, and community-based service providers.