Need Help?

(Toll Free)
9am-5pm ET


In the new era of accountable care, the demands to improve quality, reduce cost, and improve the patient experience confront senior health care leaders at every turn and in every setting.

We've updated the Executive Quality Academy with new thinking and recent examples to help executives and their teams accelerate the rate of improvement and meet the challenges of the new era of accountable care. Updated components of this course include:

  • A new IHI Leadership Model for Improvement based on the experiences of hundreds of health care organizations
  • Expansion of concepts and examples beyond the traditional hospital walls - including learning from organizations pursuing the IHI Triple Aim
  • A new focus on how leaders drive and maintain patient-centered organizational cultures
  • Leadership strategies to eliminate waste (MUDA) from support and clinical care processes, critical to organizational sustainability in an era of declining revenue and reimbursement
  • A stronger focus on leadership and innovation


How Does the Academy Work?

This is an intensive learning and action planning session attended by up to five members of the senior executive team, including the CEO. We strongly encourage attendance by your CEO to fully maximize the value of the program. Teams who attend without their CEO find it more difficult to implement revised plans upon returning to their organization. We also encourage the attendance of one or more key board members, such as the incoming or current Board Chair, or the Chair of the Board’s Quality Committee.

The principal output of this intensive two-and-a-half day program will be a detailed plan for each organization to achieve one or more "how good, by when" system-level quality aims, integrated into the strategic plan of that organization. The framing of each plan will be around the following Seven Leadership Leverage Points for Organization-Level Improvement in Health Care:

  1. Set specific system-level aims and oversee their achievement at the highest levels of governance
  2. Build an executable strategy to achieve the aims, and oversee the execution at the highest levels of administration
  3. Channel attention to system-level aims and measures
  4. Get patients and families on your team
  5. Engage the CFO in achieving the aims
  6. Engage physicians in achieving the aims
  7. Build the improvement capability necessary to achieve the aims