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Session Agenda

This program begins Monday, February 24, 2014 at 8:00 AM and concludes at 12:00 PM on Wednesday, February 26, 2014.

Day One: Monday, February 24, 2014 

7:00 AM - 8:00 AM Registration and Continental Breakfast
​8:00 AM - 8:15 AM
​​Welcome and Introductions
Michael D. Pugh, MPH

8:15 AM - 9:15 AM







Each team will be given 5 minutes to describe what they would like to learn and accomplish during the course. The discussion will then be shifted to creating clear organizational aims for quality and safety. Teams will work to develop measurable aim statements that are consistent with their organizational vision and begin to consider the leadership actions that are required to achieve the aims.


9:15 AM - 10:15 AM


Building Teamwork on the Leadership Team
Donna C. Isgett, RN, MSN and Stephen Swensen, MD, MMM, FACR
Teamwork at the executive level is critical to leadership function and success. Each participant will be asked to complete an individual leadership profile tool and then share with the other participants. The objective of the table work is to build greater understanding and leadership cohesion.
​10:15 AM - 10:30 AM ​Break

10:30 AM - 11:30 AM

New Mental Models for New Challenges 
Michael D. Pugh, MPH
Mental models — how leaders think and view the world – are critically important to leadership because how leaders think and what they believe provides context and direction for their leadership behaviors and efforts, and promotes innovation. Participants will be asked to consider the mental models which are driving their current quality work and how those​ models might need to be modified to meet the challenges of the current environment.

11:30 AM - 12:15 PM




High Impact Behaviors
Stephen Swensen, MD, MMM, FACR
The High-Impact Behaviors will be reviewed and participants will be asked to work over lunch to identify examples of those behaviors practiced in their​ organization as well as identify the high-impact behaviors that require greater effort.
​12:15 PM - 1:15 PM ​Lunch

1:15 PM - 2:15 PM



High Impact Behaviors Report Out and Discussion
Stephen Swensen, MD, MMM, FACR
The teams will be asked to report out on the examples of high-impact behaviors currently being practiced in their organizations and the gaps in leadership practice

​2:15 PM - 2:30 PM




​IHI Leadership Framework
Michael D. Pugh
An overview of the updated IHI High-Leadership Framework will be presented. Drier diagrams will be introduced as the planning tool that will be consistently used thoughout the course.

2:30 PM - 3:30 PM







Driven by Person and Community
Donna C. Isgett, RN, MSN and Stephen Swensen, MD, MMM, FACR
People and communities are the center of the new IHI Leadership Framework and give purpose to health care leadership. The importance of person-centered leadership — in both word and actions —and lessons learned from other organizations which can shape desired organizational culture will be discussed. Teams will be asked to reconsider their organizational vision, quality challenges, and aims in light of the discussion and to modify accordingly.
​3:30 PM - 3:45 PM Break

​3:45 PM - 4:30 PM


Personal Leadership Assessment Tool Instructions, Q&A, and Homework
Stephen Swensen, MD, MMM, FACR

Day Two: Tuesday, February 25, 2014

7:30 AM - 8:00 AM Continental Breakfast

8:00 AM - 9:00 AM


Questions, Feedback, Personal Leadership Assessment Discussion
Stephen Swensen, MD, MMM, FACR

​9:00 AM - 10:00 AM







Creating Vision and Building Will
Michael D. Pugh
​How leaders engage physicians and drive transparency in their organizations through the use of leadership time and attention to achieve quality and safety aims is critically important.  Large group and table discussion will be used to explore leadership actions and behaviors which help communicate vision and build will.  Teams will be asked to build a driver diagram of how they plan to communicate their vision and build will to achieve their quality and safety aims.
​10:00 AM - 10:15 AM Break

10:15 AM - 12:00 PM

Developing Capability and Delivering Results
Donna C. Isgett, RN, MSN and Stephen Swensen, MD, MMM, FACR

These two domains of the leadership framework are closely related. Developing capability begins with building the knowledge and sk​ills required to lead and engage in improvement efforts.  Delivering results requires leaders to focus on the desired results and use proven methods.  Teams will focus on what they need to do to develop capability and deliver results with respect to their quality and safety aims and begin building driver diagrams to map out those strategies.
​12:00 PM - 1:00 PM ​Lunch

1:00PM - 2:15 PM




Shaping Culture
Michael D. Pugh, MPH
Participants will engage in discussion about their desired organizational culture that supports their quality and safety aims. Teams will build driver diagrams to capture their plans for the steps that they need to take to shape desired organizational culture.

​2:15 PM - 3:15 PM






​Engaging Beyond Boundaries
Donna C. Isgett, RN, MSN
In order achieve IHI Triple Aim results, (better patient experience, lower cost, and better outcomes) leaders need to engage across both departmental and organizational boundaries to redesign care and engage patients and other providers in the redesign of care. Large group and table discussion will be used to explore how leaders can effectively engage across traditional boundaries. 
​3:15 PM - 3:30 PM ​Break

3:30 PM - 5:00 PM


Team Time/Finish Report Out
Teams will work on their aims and driver diagrams as well as other course worksheets and templates and develop their 15 minute presentations to be given on Day Three.
 Day Three: Wednesday, February 26, 2014
​7:30 AM - 8:00 AM Continental Breakfast
​8:00 AM - 8:30 AM​
Intro and Questions
Donna C. Isgett, RN, MSN
​8:30 AM - 9:45 AM

Team Report Outs
Michael D. Pugh, MPH
Teams will present their aims, strategies, and driver diagrams developed over the previous two days a​s well as their key learnings from the course. Each team will be given a 15 minutes to make their presentations which will cover their aims, what they have learned in the course, and their high level driver diagrams. 
​9:45 AM - 10:00 AM Break
​10:00 AM - 12:00 PM Team Report Outs (Continued)

​12:00 PM - 12:30 PM

​​Personal Reflection - What Will You Do by Next Tuesday?Stephen Swensen, MD, MMM, FACR, Donna C. Isgett, RN, MSN, Michael D. Pugh, MPH 

​12:30 PM ​Close and Adjourn

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