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Co-Design College Program Details

​As the health care industry moves rapidly toward more person-centered care, many organizations are adopting the practice of co-design for new systems and processes. Health care organizations are quickly discovering that when the patient is included as part of the design process, dissemination and adoption of new delivery models often become quicker, more effective, and cost-efficient. Borrowing from the human-centered design practices of many global companies, this approach leverages the input from and engagement of patients and families to develop solutions for providing a better experience of care.
The Institute for Healthcare Improvement (IHI) developed the Co-Design College to introduce you to a valuable quality improvement (QI) tool to add to your health care improvement skill set. As a participant, you will learn a wide range of human-centered design methods — including Experience-Based Co-Design, tools and methods from the VA Center for Innovation, and the IHI Always Events® framework — exploring options that deliver “quick wins” and others that require more intensive work. Content and instruction will be tailored to meet your specific goals, both short-term and long-term.
After spending just two days with IHI and our expert faculty, you will walk away with a new skill set and the competency to both teach and champion co-design within your organization — providing practical tools for solving intractable problems.​​


  • A wide range of human-centered design methods, including Experienced-Based Co-Design, techniques from the VA Center for Innovation, and the IHI Always Events® framework
  • A set of tools to help integrate the user experience into each design of your improvement project, such as using personas to better understand patients, adopting ​video and other technology to share patient and family experiences, and running dynamic staff engagement events
  • How to integrate a wide variety of perspectives into your work, including choosing the right individuals and groups with whom to work
  • How to set up for co-creation in interviews and recruitment
  • Strategies for testing and prototyping new ideas with agile methods
  • How to become a trainer and champion for co-design in your organization

​who should attend

Participants are encouraged to bring a specific problem or process they want to improve using co-design methods. Attendees should have a basic knowledge of QI methods and a desire to enhance their knowledge with co-design and human-centered design methods.
  • Directors and officers of patient experience
  • Patient liaisons
  • Quality improvement leaders and staff
  • Clinic managers
  • Program managers
  • Hospital administrators
  • Managers responsible for developing QI portfolios in a hospital system
  • Safety net organizations and those working with high-risk, high-cost populations