Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.
Tejal K. Gandhi, MD, MPH, CPPS,
Chief Clinical and Safety Officer, Institute for Healthcare Improvement (IHI), leads IHI programs focusing on improving patient and workforce safety. Dr. Gandhi was President and Chief Executive Officer of the National Patient Safety Foundation (NPSF) from 2013 until 2017, when the Foundation merged with IHI. She continues to serve as President of the Lucian Leape Institute, a think tank founded by NPSF that now operates under the IHI patient safety focus area. She also holds an appointment as Associate Professor of Medicine at Harvard Medical School. Dr. Gandhi is a prominent advocate for patient safety at the regional, national, and international levels, driving educational and professional certification efforts, and helping to create and spread innovative new safety ideas. In 2009, she received the John M. Eisenberg Patient Safety and Quality Award for her contributions to understanding the epidemiology and possible prevention strategies for medical errors in the outpatient setting. An internist by training, Dr. Gandhi previously served as Executive Director of Quality and Safety at Brigham and Women’s Hospital, and Chief Quality and Safety Officer at Partners Healthcare. She received her MD and MPH from Harvard Medical School and the Harvard School of Public Health, and trained at Duke University Medical Center.
Petrina McGrath, PhD, RN, is currently the Executive Transition Lead of People, Practice, and Quality for the new Saskatchewan Health Authority. Prior to this, she served as the Vice President of People, Practice, and Quality for the Saskatoon Health Region. She provides leadership in the areas of Strategy; Quality; Patient and Staff Safety; Professional Practice, Education and Research; Organizational Learning and Leadership; and Human Resources. Throughout her career, Dr. McGrath has been a committed champion and leader of patient- and family-centered care (PFCC), Quality, and Safety. Dr. McGrath has been involved in the implementation of patient-centered care strategies and practices at three large Canadian academic health care organizations; in addition to presenting locally, nationally, and internationally on the topic. She led the implementation of the Lean management system within Saskatoon Health Region and was the internal coach for the region’s Kaizen Fellowship Program. Dr. McGrath received her Bachelor of Science in Nursing at the University of Saskatchewan and her Masters of Nursing at the University of Toronto. She has a PhD in Human and Organizational Development from the Fielding Graduate University in Santa Barbara, California. Petrina is a Certified Lean Leader and a seasonal instructor at the University of Saskatchewan, College of Nursing. Petrina sits on the Saskatchewan Health Research Foundation Board, Saskatchewan Association for Safe Workplaces in Health Board, and is the inaugural Chairperson of the Oversight Committee for the Saskatchewan Center for Patient Oriented Research.
David M. Williams, PhD,
Executive Director, Institute for Healthcare Improvement (IHI), is co-lead of the IHI improvement capability focus area. He served as the Improvement Advisor for large Collaboratives in the United States and Europe, including Impacting Cost + Quality in the US, the NHS South West Patient Quality and Safety Programme in England, and the Scottish Government Early Years Collaborative. Dr. Williams is faculty for the IHI Open School and the Massive Open Online Course (MOOC) developed with Harvard and the Harvard T.H. Chan School of Public Health. He coaches teams and has taught improvement science programs in the US and abroad. He created the Mr. Potato Head exercise used worldwide to teach PDSA testing and measurement. A paramedic by background, Dr. Williams practiced in urban EMS systems for many years and is internationally known as an expert on paramedic care and emergency medical services systems. He serves as Improvement Advisor to the prehospital patient safety and care improvement work at Hamad Medical Corporation’s Ambulance Service in Qatar. Dr. Williams is a 2013 alumni of the Leadership Austin Essentials program and serves as Vice Chairman of the Board for CommUnityCare in Austin, Texas, one of the largest Federally Qualified Health Center systems in the United States. Prior to joining IHI, he led a consulting practice focused on improvement science and expert consulting in education, public safety, and health care.
Allan Frankel, MD,
is a physician who uses his 30 years of clinical experience, healthcare administration, and knowledge of patient safety and reliability science to help health care organizations and clinicians improve the reliability and safety of the care they deliver to patients. He is an anesthesiologist with pediatric and cardiac expertise who has worked in academic and community settings. From 2000 to 2007 he was the Patient Safety Officer for Partners Healthcare, the umbrella organization for many of Harvard’s Boston hospitals. Since 2007, Dr. Frankel has focused on improving the analysis and use of health care organizations’ cultural survey data and risk/quality data to support and hone improvement efforts in pursuit of operational excellence. He applied his insights and jointly developed with Mayo Clinic the Team-Based Engagement Method (TEM), an intervention to create learning environments in health care organizations that has been applied to the majority of Mayo’s clinical departments. The program has also been applied in organizations across the world, from the smallest hospitals to the largest regional health systems. Since 2013 he has focused on developing an intuitive and easily instituted management system to foster the organizational culture necessary for operational excellence and high reliability. His group, Safe & Reliable Care, created LENS, a Learning and Engagement System, now implemented in healthcare and non-healthcare organizations across the USA. Over 20 years, Dr. Frankel has co-chaired a host of collaboratives sponsored by The Institute for Healthcare Improvement (IHI). He co-created and teaches in the IHI Patient Safety Executive Development Program, a seven-day intensive course for patient safety officers and hospital leaders that has trained over 2,000 patient safety officers worldwide. He invented, pioneered, and researched Leadership Walkrounds, now used by thousands of hospitals internationally.
Angela A. Shippy, MD, FHM, as Senior Vice President and Chief Quality Officer of the Memorial Hermann Health System, has responsibility for oversight of clinical quality, patient safety, infection prevention, registry reporting, clinical quality review, quality data management, and high reliability. Previously, Dr. Shippy served as Chief Medical Officer at HCA Gulf Coast Division, where she was the primary liaison between the physician and administrative teams at 10 hospitals in Houston, Corpus Christi, and South Texas. Her guidance on quality initiatives, clinical effectiveness, technology integration, talent acquisition, and capital improvements strengthened the position of each health care facility in its community and improved efficiencies. Before HCA, Dr. Shippy practiced as a hospitalist and served as Vice President of Medical Affairs at St. Luke’s Episcopal Hospital in the Texas Medical Center. She has served on a number of community councils and committees and held volunteer clinical faculty positions at Baylor College of Medicine and the University of Texas Health Science Center. Dr. Shippy earned a doctor of medicine degree from the University of Texas Medical Branch in Galveston, where she also completed her residency in internal medicine.
Tiffany Christensen, Vice President for Experience Innovation at The Beryl Institute, approaches her work from the perspective of a life-long patient and a professional patient advocate. Christensen is a nationally recognized public speaker and the author of three books exploring advocacy, end-of-life planning and partnership strategies in health care. She is a TeamSTEPPS Master Trainer, a Respecting Choices Advance Care Planning Instructor, an APPEAL certificate recipient, and the co-creator of her own workshop series for developing and advancing Patient Advisory Councils. Christensen has served as a patient advocate at Duke Hospital working primarily in Oncology. She also worked as the Program Coordinator for Duke Medicine’s Patient Advisory Council Expansion Program. After leaving Duke, she became a Patient and Family Engagement Specialist at the North Carolina Hospital Association focusing on advancing the role of the PFA, Experience Based Co-Design and TeamSTEPPS for Patients. Today at The Beryl Institute, she specializes in dynamic, meaningful keynote presentations that explore burnout strategies, maximizing co-design and improving patient engagement at the bedside through activation.
Dr. Amar Shah is Consultant forensic psychiatrist & Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at executive and Board level on quality at ELFT, including quality improvement, quality assurance, quality control and quality planning. He is the lead for quality improvement at the Royal College of Psychiatrists, and the national QI lead for the mental health safety improvement program run jointly by NHS Improvement and CQC. He is an improvement advisor and faculty member for the Institute for Healthcare Improvement, teaching and guiding improvers and healthcare systems across the world.
Amar has completed an executive MBA in healthcare management, a masters in mental health law and a postgraduate certificate in medical education. Amar is a regular national and international keynote speaker at healthcare improvement conferences and has published over 20 peer-review articles in the fields of forensic psychiatry and quality management.
Marie W. Schall, Senior Director, IHI, leads innovation and improvement projects, including the STate Action on Avoidable Rehospitalizations (STAAR) initiative. She also serves as senior faculty for IHI's Breakthrough Series College and is a frequent speaker on IHI's spread methodology. Prior to joining IHI in 1995, Ms. Schall designed and led improvement projects for PRONJ (the New Jersey quality improvement organization) and was Director of Research for the Health Research and Educational Trust of New Jersey, a nonprofit affiliate of the New Jersey Hospital Association.
Amy Reid, MPH, a Director at the Institute for Healthcare Improvement, is a leader in IHI’s efforts to advance health equity through strategy development and operationalization, initiative design, and teaching. She co-chairs IHI’s Diversity and Inclusion Council to improve diversity, inclusion, and equity in the IHI workforce. In her work on the Results and Evaluation Team, she sets priorities for learning and evaluation, implements a theory-driven formative evaluation approach, and speaks internationally on evaluation. As a research assistant, Ms. Reid supported quality improvement programs at the North Carolina Area Health Education Center and at the University of North Carolina Gillings School of Global Public Health, where she conducted a qualitative evaluation of a maternal and child health QI program in Ghana. She has published peer-reviewed articles and blog posts on formative evaluation, community engagement in quality improvement, health equity, and scaling up successful initiatives. Ms. Reid received a master's in public health in health behavior and health education from the University of North Carolina at Chapel Hill.