Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.
Angela A. Shippy, M.D., FACP, FHM
, is Senior Vice President and Chief Quality Officer of the Memorial Hermann Health System where she has oversight for clinical quality, patient safety, infection prevention, registry reporting, clinical quality review, quality data management and high reliability across Memorial Hermann’s 12 hospitals, including three in the Texas Medical Center. In this role, she works to advance Memorial Hermann’s uncompromising commitment to quality care, patient safety, and developing programs that further cultivate quality improvement. Prior to Memorial Hermann, Dr. Shippy served as HCA’s Gulf Coast Division Chief Medical Officer, where she was the primary liaison between the physician and administrative teams at the Division’s ten hospitals throughout Houston, Corpus Christi and South Texas. Her guidance on quality initiatives, clinical effectiveness, technology integration, talent acquisition, and capital improvements strengthened the position of each healthcare facility in its respective community and improved efficiencies across the Division. Before HCA, Dr. Shippy served as Vice President of Medical Affairs at St. Luke’s Episcopal Hospital in The Texas Medical Center, where she previously practiced as a hospitalist. She earned a bachelor’s degree in biology from Texas A&M University and a Doctor of Medicine degree from the University of Texas Medical Branch in Galveston, where she also completed her residency in internal medicine. She has served on a number of community councils and committees and held volunteer clinical faculty positions at both Baylor College of Medicine and The University of Texas-Health Science Center in Houston.
Petrina McGrath, PhD, RN, is currently the Executive Director of Quality and Safety for the new Saskatchewan Health Authority. Prior to this, she served as the Vice President of People, Practice, and Quality for the Saskatoon Health Region. She provides leadership in the areas of Strategy; Quality; Patient and Staff Safety; Professional Practice, Education and Research; Organizational Learning and Leadership; and Human Resources. Throughout her career, Dr. McGrath has been a committed champion and leader of patient- and family-centered care (PFCC), Quality, and Safety. Dr. McGrath has been involved in the implementation of patient-centered care strategies and practices at three large Canadian academic health care organizations; in addition to presenting locally, nationally, and internationally on the topic. She led the implementation of the Lean management system within Saskatoon Health Region and was the internal coach for the region’s Kaizen Fellowship Program. Dr. McGrath received her Bachelor of Science in Nursing at the University of Saskatchewan and her Masters of Nursing at the University of Toronto. She has a PhD in Human and Organizational Development from the Fielding Graduate University in Santa Barbara, California. Petrina is a Certified Lean Leader and a seasonal instructor at the University of Saskatchewan, College of Nursing. Petrina sits on the Saskatchewan Health Research Foundation Board, Saskatchewan Association for Safe Workplaces in Health Board, and is the inaugural Chairperson of the Oversight Committee for the Saskatchewan Center for Patient Oriented
David M. Williams, PhD, Senior Lead, Improvement Science and Methods, Institute for Healthcare Improvement (IHI), is subject matter expert lead for IHI’s work on leadership and improvement science and methods and he is a scholar-practitioner in the science of improvement. He serves as Improvement Advisor for large Breakthrough Series Collaboratives, IHI Strategic Partnerships, and large national and health care system-wide improvement initiatives worldwide. Dr. Williams is faculty for the IHI Improvement Advisor Professional Development Program, IHI Chief Quality Officer Professional Development Program, IHI Open School, and the Practical Improvement Science massive open online course (MOOC) developed in collaboration with HarvardX and the Harvard T.H. Chan School of Public Health. A paramedic by background, Dr. Williams practiced in urban EMS systems for many years and is an international expert on paramedic care and emergency medical services systems. He is a 2013 alumni of the Leadership Austin Essentials program and served as Vice Chairman of the Board for CommUnityCare in Austin, Texas, one of the largest federally qualified health centers in the US. Prior to joining IHI, he led a consulting practice focused on improvement science and expert consulting in education, public safety, and health care. Allan Frankel, MD,
is a physician who uses his 30 years of clinical experience, healthcare administration, and knowledge of patient safety and reliability science to help health care organizations and clinicians improve the reliability and safety of the care they deliver to patients. He is an anesthesiologist with pediatric and cardiac expertise who has worked in academic and community settings. From 2000 to 2007 he was the Patient Safety Officer for Partners Healthcare, the umbrella organization for many of Harvard’s Boston hospitals. Since 2007, Dr. Frankel has focused on improving the analysis and use of health care organizations’ cultural survey data and risk/quality data to support and hone improvement efforts in pursuit of operational excellence. He applied his insights and jointly developed with Mayo Clinic the Team-Based Engagement Method (TEM), an intervention to create learning environments in health care organizations that has been applied to the majority of Mayo’s clinical departments. The program has also been applied in organizations across the world, from the smallest hospitals to the largest regional health systems. Since 2013 he has focused on developing an intuitive and easily instituted management system to foster the organizational culture necessary for operational excellence and high reliability. His group, Safe & Reliable Care, created LENS, a Learning and Engagement System, now implemented in healthcare and non-healthcare organizations across the USA. Over 20 years, Dr. Frankel has co-chaired a host of collaboratives sponsored by The Institute for Healthcare Improvement (IHI). He co-created and teaches in the IHI Patient Safety Executive Development Program, a seven-day intensive course for patient safety officers and hospital leaders that has trained more than 2,000 patient safety officers worldwide. He invented, pioneered, and researched Leadership Walkrounds, now used by thousands of hospitals internationally.
James Moses, MD, MPH, Chief Quality Officer and Vice President of Quality and Safety, Boston Medical Center, also serves as Academic Advisor to the IHI Open School, an online worldwide forum that provides interdisciplinary health professional trainees and professionals with the opportunity to learn about quality improvement and patient safety. Dr. Moses received his medical degree from the University of Chicago Pritzker School of Medicine and completed his clinical training at the Boston Combined Residency Program in Pediatrics at both Boston Children’s Hospital and Boston Medical Center. Following his residency training, he completed the Pediatric Harvard Health Services Research Fellowship and received a master's of public health in biostatistics and epidemiology from the Harvard T.H. Chan School of Public Health. Dr. Moses also received formal training in QI through IHI's Improvement Advisor program.
Tiffany Christensen, Vice President for Experience Innovation at The Beryl Institute, approaches her work from the perspective of a life-long patient and a professional patient advocate. Christensen is a nationally recognized public speaker and the author of three books exploring advocacy, end-of-life planning and partnership strategies in health care. She is a TeamSTEPPS Master Trainer, a Respecting Choices Advance Care Planning Instructor, an APPEAL certificate recipient, and the co-creator of her own workshop series for developing and advancing Patient Advisory Councils. Christensen has served as a patient advocate at Duke Hospital working primarily in Oncology. She also worked as the Program Coordinator for Duke Medicine’s Patient Advisory Council Expansion Program. After leaving Duke, she became a Patient and Family Engagement Specialist at the North Carolina Hospital Association focusing on advancing the role of the PFA, Experience Based Co-Design and TeamSTEPPS for Patients. Today at The Beryl Institute, she specializes in dynamic, meaningful keynote presentations that explore burnout strategies, maximizing co-design and improving patient engagement at the bedside through activation.Don A. Goldmann
, MD, Chief Scientific Officer Emeritus and Senior Fellow, Institute for Healthcare Improvement, works to deepen IHI’s credibility and influence in improvement science and related disciplines. He forges relationships with key scientific, academic, educational, health services research, and professional organizations around the world. In engaging the scientific community, he draws from his vast experience in translational research, including bench science, infectious disease epidemiology, clinical trials, and implementation and quality improvement research. Dr. Goldmann also works to ensure the rigor of IHI’s results-oriented work and to disseminate these results in presentations and peer-reviewed publications, while exploring new ways to teach and learn and bringing best educational practices and promising innovations to in-person and distance learning programs. He serves as Senior Mentor for IHI’s Fellowship Programs and the Harvard-Wide Pediatric Health Services Research Fellowship Program, which he founded and now co-directs. Dr. Goldmann is Lead Faculty for a MOOC developed in collaboration with HarvardX on practical improvement science, and he created and leads a Harvard College General Education course that explores how global infectious disease challenges often lead to social injustice. He advocates for closer integration of improvement science, informatics, and technology, with the goal of accelerating progress toward equity and population health. Dr. Goldmann serves on the AHRQ National Advisory Council and the boards of Academy Health and the Institute for Medicaid Innovation. He is a Professor of Pediatrics at Harvard Medical School and a Professor of Immunology and Infectious Diseases and Epidemiology at Harvard T.H. Chan School of Public Health.
Tejal K. Gandhi, MD, MPH, CPPS,
Chief Clinical and Safety Officer, Institute for Healthcare Improvement (IHI), leads IHI programs focusing on improving patient and workforce safety. Dr. Gandhi was President and Chief Executive Officer of the National Patient Safety Foundation (NPSF) from 2013 until 2017, when the Foundation merged with IHI. She continues to serve as President of the Lucian Leape Institute, a think tank founded by NPSF that now operates under the IHI patient safety focus area. She also holds an appointment as Associate Professor of Medicine at Harvard Medical School. Dr. Gandhi is a prominent advocate for patient safety at the regional, national, and international levels, driving educational and professional certification efforts, and helping to create and spread innovative new safety ideas. In 2009, she received the John M. Eisenberg Patient Safety and Quality Award for her contributions to understanding the epidemiology and possible prevention strategies for medical errors in the outpatient setting. An internist by training, Dr. Gandhi previously served as Executive Director of Quality and Safety at Brigham and Women’s Hospital, and Chief Quality and Safety Officer at Partners Healthcare. She received her MD and MPH from Harvard Medical School and the Harvard School of Public Health, and trained at Duke University Medical Center.
Karthik Sivashanker MD, MPH, is an Assistant Professor of Psychiatry at the Boston University School of Medicine and currently serves as a staff consultation-liaison psychiatrist and innovation specialist in VA Boston Healthcare. He is also a fellow in the Harvard Medical School Fellowship for Patient Safety and Quality. Starting July 2019, he will take on a role as a Medical Director of Quality, Safety, and Equity at Brigham Health and as a Clinical Scholar at the Institute for Healthcare Improvement. Dr. Sivashanker has conducted research in various domains, including a one-year Fulbright Fellowship in Venezuela studying the vertical transmission of HIV-AIDS in rural mountain communities. He has written or published on topics, including equity, drug price hikes and shortages, ambulatory safety nets, opioid use disorders, schizophrenia, ketamine treatment, and cyberbullying. His current focus is in the integration of health equity in patient safety and quality operations.
Dorian Burks, Project Manager, IHI, manages and coaches teams on building improvement capability within health systems and communities in the United States and the United Kingdom, and serves as the relationship manager for IHI’s partnership with Qulturum in Region Jönköping, Sweden. He is part of the Internal Equity Improvement Team, where he leads work to improve supervisor and supervisee relationships at IHI. Mr. Burks also co-facilitates RISE (Reaching for Inclusion, Social Justice and Equity), an IHI initiative building the foundation for healthy emotional and relational development to incorporate equity into all aspects of work, internally and externally. Mr. Burks graduated from Massachusetts Institute of Technology, where he received his Bachelor of Science degree in Biology and humanities concentration in Anthropology, and is currently pursuing a Master of Public Health degree at Boston University in Community Assessment and Program Design.
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