Need Help?

(Toll Free)
Monday - Friday
8:30 AM - 5:00 PM ET


James Moses, MD, MPHJames Moses, MD, MPH, is Senior Vice President of Quality, Safety, and Patient Experience at Spectrum Health West Michigan. Prior to Spectrum Health, Dr. Moses has served as Chief Quality Officer and Vice President of Quality and Safety at Boston University School of Medicine, Boston Medical Center. At Spectrum Health, Dr. Moses develops and executes strategy, sets targets and leads efforts for continuous improvement of quality, safety and patient experience. He is responsible for integrating quality, safety and patient experience through collaborative leadership and targeted initiatives across Spectrum Health West Michigan.

Dr. Moses is a board-certified pediatrician and pediatric hospitalist, who ovesaw Boston Medical Center’s quality and patient safety, regulatory compliance and infection control. Dr. Moses currently co-leads Boston Medical Center’s Clinical Learning Environment Review initiative, which integrates residents and fellows into quality and patient safety priorities across the hospital. He also is an associate professor at Boston University School of Medicine.

He received his medical degree from University of Chicago-Pritzker School of Medicine and completed his medical training at the Boston Combined Residency Program in Pediatrics at both Boston Children’s Hospital and Boston Medical Center. After serving as a pediatric chief resident at Boston Medical Center, Dr. Moses received a Master of Public Health in biostatistics and epidemiology from Harvard School of Public Health. In 2008, he became Pediatric Director of Quality and Patient Safety at Boston Medical Center, where he was named Associate Chief Quality Officer in 2013 and promoted to his current role in 2017.​

Leslie Jurecko, MD, MBALeslie Jurecko, MD, MBA, is Chief Safety and Quality Officer of Cleveland Clinic Health System, and a pediatric hospitalist with Cleveland Clinic Children’s. As Chief Safety and Quality Officer, Dr. Jurecko is responsible for the development and implementation of Cleveland Clinic’s Enterprise Quality and Safety strategy.
Dr. Jurecko served as Senior Vice President for Quality, Safety and Experience for Spectrum Health, a nonprofit integrated health system. In this role, she oversaw patient safety, quality, patient experience, employee safety, medication safety, infection prevention, patient relations, pastoral care, ethics and clinical analytics. She led the consolidation of Spectrum Health’s safety and quality strategy and infrastructure across the system, which she executed on a high reliability operating model.

From 2013 to 2017, Dr. Jurecko served as Medical Director for Quality and Safety for Helen DeVos Children’s Hospital (within Spectrum Health). Dr. Jurecko earned her Master of Business Administration from Grand Valley State University, Seidman College of Business, and a bachelor’s degree from University of Michigan. She received her medical degree from Wayne State University and completed her pediatric residency at Northwestern University, Children’s Memorial Hospital. Dr. Jurecko also completed the Patient Safety Executive Development Program and the Chief Quality Officer Program at The Institute for Healthcare Improvement (IHI).
In 2020, Becker’s Hospital Review named Dr. Jurecko one of the top 50 patient safety experts to know.

​​​Abraham Jacob, MD, MHAAbraham Jacob, MD, MHA, serves as Chief Quality Officer at M Health Fairview, a joint clinical enterprise of a large community health system (Fairview Health Services) and an academic medical center, the University of MN Medical Center/University of MN Masonic Children's Hospital in Minneapolis, MN. The health system has more than 35,000 employees, 10 hospitals, post-acute care and more than 70 clinics. After practicing primary care in Internal Medicine/ Pediatrics for 7 years, Abe returned to the University of MN in 2005 to start the first Pediatric Hospitalist program in the Twin Cities area. Abe became Chief Medical Officer at the University of MN Masonic Children's Hospital from 2012-2018 where he led efforts to reduce preventable harm and implement a patient safety program which has now been adopted by the health system. Abe was appointed Chief Quality Officer (CQO) for M Health Fairview in 2019. In his role as CQO, he has oversight over patient and employee safety, regulatory, inpatient and outpatient quality, and infection prevention. He continues to practice as an internist and pediatrician in primary care and as a hospitalist at the children's hospital. He has been married to his partner Christy for more than 25 years. Together, they have 7 children, ranging in age from 9-23 years of age.   ​

Guest Presenters​

Donald M. Berwick, MD, MPP, FRCP.jpg
Donald M. Berwick, MD, MPP, FRCP, President Emeritus and Senior Fellow, IHI, is also former Administrator of the Centers for Medicare & Medicaid Services. A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston's Children's Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women's Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the first "Independent Member" of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine's (IOM's) Governing Council, was a member of the IOM's Global Health Board, and served on President Clinton's Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed "Honorary Knight Commander of the British Empire" by Her Majesty, Queen Elizabeth II, in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of more than160 scientific articles and six books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School, and he's an elected member of the American Philosophical Society.


Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI), previously served as IHI's President and CEO for five years, after serving as Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the National Academy of Medicine (IOM), among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement, and is a tireless advocate for change. She is also an Instructor of Medicine at Harvard Medical School, a Research Associate in the Brigham and Women's Hospital Division of Social Medicine and Health Inequalities. Additionally, she chairs the Advisory Board of the Well Being Trust, co-chairs the Massachusetts Coalition for Serious Illness Care with Dr. Atul Gawande, and serves on the boards of the Commonwealth Fund, Cincinnati Children's Hospital Medical Center, Indiana University Health and Nursing Now. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.

Kedar Mate, MD.jpgKedar Mate, MD, is President and Chief Executive Officer at IHI, President of the IHI Lucian Leape Institute, and a member of the faculty at Weill Cornell Medical College. His scholarly work has focused on health system design, health care quality, strategies for achieving large-scale change, and approaches to improving value. Previously Dr. Mate worked at Partners In Health, the World Health Organization, Brigham and Women's Hospital, and served as IHI's Chief Innovation and Education Officer. He has published numerous peer-reviewed articles, book chapters, and white papers and has received multiple honors, including serving as a Soros Fellow, Fulbright Specialist, Zetema Panelist, and an Aspen Institute Health Innovators Fellow. Dr. Mate graduated from Brown University with a degree in American History and from Harvard Medical School with a medical degree. You can follow him on Twitter at @KedarMate.

Tosan Boyo.jpgTosan Boyo, MPH, FACHE, Senior Vice President, Hospital Operations, John Muir Health, specializes in using Lean principles to advance quality outcomes, operational effectiveness, health equity, and capital allocation. Prior to this role, Mr. Boyo was the Chief Operating Officer of Zuckerberg San Francisco General (ZSFG), where he founded the Equity Strategy and Council, which received the Best Initiative Award from the Disparities Solutions Center. In addition, last year Mr. Boyo was appointed to serve as the Chief of Operations leading San Francisco's COVID-19 Command Center. At the height of the pandemic, the city achieved the lowest death rates, lowest new-case rates, and highest testing rates in the nation. He is a Fellow of the American College of Healthcare Executives.


Ronald M. Wyatt, MDRonald M. ​Wyatt, MD, MHA, Vice President and Patient Safety Officer, MCIC Vermont, joined the organization in January 2020. Prior to joining MCIC Vermont, Dr. Wyatt was formerly Chief Quality and Patient Safety Officer at Cook County Health, one of the largest public health systems in the United States. He also served as Chief of Patient Safety and Quality for the Hamad Medical Corporation in Doha Qatar. Dr. Wyatt was the first Patient Safety Officer at the Joint Commission and in that role contributed to National Patient Safety Goals. Dr. Wyatt is an internationally known patient safety and health equity subject matter expert. He co-chairs the Institute for Healthcare Improvement (IHI) Equity Advisory Group and is faculty for the IHI Pursuing Equity Initiative. Dr. Wyatt is a member of the ACGME Clinical Learning Environment Review committee (CLER) as well as faculty on the ACGME Disparity Collaborative. He also serves on several boards including the IHI Certified Professional in Patient Safety (CPPS), the Society to Prevent Diagnostic Error (SIDM) and the Consumers Advocating for Patient Safety (CAPS). Dr. Wyatt is a credentialed course instructor in the School of Health Professions at the University of Alabama Birmingham, teaching a graduate course in health policy with a focus on safety and quality. Dr. Wyatt is a graduate of the University of Alabama Birmingham School of Medicine, was chief resident in Internal Medicine at St. Louis University School of Medicine and holds an master's (executive program) in health administration degree from the University of Alabama Birmingham School of Health Professions. He was a 2009-2010 Merck Fellow at IHI.

Marty Scott, MD.jpgMarty Scott, MD, MBA, has led patient safety and quality transformations for nearly two decades. In his previous role as the Chief Quality and Patient Safety Officer for several organizations, Dr. Scott has trained more than 60,000 people on the concepts of high reliability organizations, with a particular focus on medical staff integration and leading in a culture of safety. He has led comprehensive quality and safety initiatives at the Grady Health System in Atlanta, Georgia, Hackensack Meridian Health System in New Jersey, Wake Forest Baptist Health in Winston-Salem, NC, and Memorial Health in Savannah, GA.

These programs have reduced hospital acquired conditions, improved mortality from sepsis, improved Leapfrog scores, and built patient safety systems to identify, analyze, and correct adverse patient safety events. He specializes in creating strong safety and continuous quality improvement cultures.

Dr. Scott is a fellowship-trained pediatric intensivist. He earned his bachelor's degree from Lipscomb University, his M.D. from the University of Louisville School of Medicine, and his MBA from the University of North Carolina's Charlotte campus. He is a Lean Six Sigma Black Belt, Certified Patient Safety Officer, and TeamSTEPPS Master Trainer.

Jonathan Gleason, MD (2).jpgJonathan Gleason, MD, came to Jefferson Health in 2019 from the Carilion Clinic/Virginia Tech Carilion School of Medicine, where he served in a variety of roles, including chief quality officer, vice president for clinical advancement and patient safety, and assistant professor of obstetrics and gynecology.

As the chief quality officer at Carilion Clinic, Dr. Gleason led a system-wide infrastructure and process redesign for quality and patient safety, clinical risk management, patient advocacy, process improvement, accreditation, human factors, and safety simulation. He and his team achieved 30-40 percent reductions in hospital-acquired infections and major reductions in serious safety events, leading Carilion Clinic hospitals to perform at a Leapfrog A grade level.

Dr. Gleason's experience in deploying a system-wide approach to delivering excellent quality and patient-safety outcomes aligns well with the direction of Jefferson.

Dr. Gleason earned his medical degree at the Medical College of Georgia and completed his internship and residency at the Hospital of the University of Pennsylvania. He is certified in obstetrics and gynecology and in female pelvic medicine and reconstructive surgery.


Amy Lu, MD.jpgAmy Lu, MD, Associate Chief Quality Officer, Stanford Health Care, is focused on clinical redesign and pathways across the continuum of care that are high-value and patient-centered. In her role as the Associate Chief Quality Officer for Stanford Health Care and the Physician Advisor for Utilization Management for Stanford Health Care, she works on clinical pathways and improvement initiatives that reduce inappropriate utilization and unwarranted clinical variation. In the School of Medicine, Dr. Lu is the Vice Chair of Quality, Safety and Improvement in the department of Anesthesiology, Perioperative and Pain Medicine at Stanford, where she mentors and works with faculty and residents on quality and safety projects that improve perioperative care. Dr. Lu is passionate about health equity and social justice, and she founded and co-chairs the Stanford Medicine Health Equity Committee.

Dr. Lu received her BA in cultural anthropology and molecular biology from UC Berkeley, MD from UC San Francisco, and MPH from the Harvard School of Public Health. She completed her residency training at Massachusetts General Hospital and practices anesthesiology and perioperative medicine at Stanford.


Karin Larson-Pollock, MD.jpgKarin Larson-Pollock, MD, MBA, FACHE, is Executive Director and Chief Quality & Analytics Officer at Providence Regional Medical Center Everett, a tertiary hospital in Washington state and member of Providence St. Joseph Health, the third largest not-for-profit healthcare system in the nation. In this role, she leads value-driven change strategy and architecture - including care process transformation, reporting and benchmarking analytics, quality systems and structures, operational excellence (Lean/Six Sigma) and Care Management/Utilization Management. 

Dr. Larson-Pollock graduated from The University of Montana with a degree in Business Administration/Marketing and a minor in German. After serving as a Small Business Advisor with the U.S. Peace Corps in Kenya, she returned to the U.S. for graduate studies, receiving a Doctor of Medicine degree from Northwestern University Medical School, a Masters in Business Administration from Kellogg School of Management at Northwestern University, and more recently a Certificate in Business Analytics  from Harvard University's Business Analytics Program (graduating with Distinction). Prior to Providence, Dr. Larson-Pollock served as Vice President of Operations at Houston Methodist Hospital in Houston, TX before returning home with her family to the beautiful Pacific Northwest. 

She is an alumnus of IHI's Chief Quality Officer Professional Development Program, a Fellow in the American College of Healthcare Executives (ACHE) and serves as the ACHE District 5 Regent for Washington State.

Chris Dale, MD.jpgChris Dale, MPH, MD, earned a BA in Chemistry from the University of Washington and an MD from Northwestern University Medical School in Chicago. After completing a transitional internship at Naval Medical Center San Diego, he served as a U.S. Navy flight surgeon with a Harrier squadron at Marine Corps Air Station in Yuma, Ariz. He was an internal medicine resident and chief resident at Providence Portland Medical Center, followed by a Pulmonary and Critical Care Fellowship at the University of Washington, earning his MPH in Health Services.

Dr. Dale joined Swedish Medical Group as a pulmonary and critical care physician in 2012 and has served in various positions, including Medical Director Quality & Value, Chief Quality Officer, and currently the Chief Medical Officer, Acute Care.

Additionally, Dr. Dale practices Pulmonary and Critical Care Medicine and is an active Health Services researcher.  He is on the board of Foundation for Healthcare Quality and has help lead health care data startups, working as the Chief Medical Officer for MultiScale Health Networks.  Since 2020, he has been a Strategic Adviser for KenSci. He and his wife Becca live in Snoqualmie with their three school-age kids.​​

Navneet Marwaha, MD, FHM.jpgNavneet Marwaha, MD, FHM, is Vice President and Chief Quality Officer for Northern Light Health in Brewer, Maine. In her role, Dr. Marwaha provides vision and strategic support for quality and patient safety and supports the development of quality initiatives for Northern Light Health and its member organizations.  

As an experienced physician leader with a demonstrated excellence in quality and safety, Dr. Marwaha has spent her career primarily at two Massachusetts healthcare institutions, Baystate Health and Cooley Dickinson Health Care. Her extensive post-doctoral training includes the Patient Safety Executive Development Program from the Institute for Healthcare Improvement and the Clinical Process Improvement Leadership Program at the Edward P. Lawrence Center for Quality and Safety at Massachusetts General Hospital. Dr. Marwaha's professional experience includes several medical staff leadership roles including Medical Director of Adult, Intensive Care, and Pediatrics, Medical Director of Quality and Patient Safety, hospitalist, and pediatrician.

Dr. Marwaha earned her bachelor's degree from Mount Holyoke College in Massachusetts and her medical degree from Tufts University School of Medicine. She completed her medical training in Internal Medicine and Pediatrics at Baystate Medical Center in Massachusetts and is a Fellow in Hospital Medicine.

Mark_Jarrett_MD.jpgMark P. Jarrett, MD, MBA, Chief Quality Officer, Northwell Health, is responsible for system-wide initiatives in quality and safety. Dr. Jarrett is also Northwell's Deputy Chief Medical Officer and a Professor of Medicine at the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell.

He previously served as Chief Medical Officer and DIO at Staten Island University Hospital (SIUH). Prior to that appointment, Dr. Jarrett was director of Rheumatology at SIUH from 1982-1999. Dr. Jarrett has extensive research experience and has been published on the subject of the immune response in systemic lupus erythematosus, quality, and cybersecurity in health care. Dr. Jarrett is board certified in internal medicine and rheumatology. He is a Fellow of the American College of Physicians and the American College of Rheumatology, and past president of the Richmond County Medical Society.

Dr. Jarrett earned his medical degree from New York University School of Medicine. He completed his residency in internal medicine at Montefiore Medical Center, and a fellowship at Montefiore Medical Center and Albert Einstein College of Medicine. ​Dr. Jarrett also holds an MBA from Wagner College and an MS in Medical Informatics from Northwestern University. He is also a certified Healthcare Information Security and Privacy Practitioner (HCISPP).

Mike Woodruff, MD.jpgMike Woodruff, MD, Chief Patient Experience Officer, Intermountain Healthcare in Utah, Idaho, and Nevada, is an emergency medicine p​hysician by training. Mike leads the office of patient experience, which combines the functions of safety, quality, and experience of care for an integrated health system with 24 hospitals, 225 clinics, and more than 40,000 employees. The team supports excellence in patient safety, clinical risk management, patient experience, quality measurement, antibiotic stewardship, infection prevention, and survey readiness across the continuum of care.

This program is at capacity.
Add your name to the waiting list as cancellations do occur.

Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or othe​​r relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.

Unless otherwise noted, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.