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Session Agenda


The aim of the IHI Chief Quality Officer Professional Development Program is to demonstrate how to lead quality at a system level. There are several elements that need to be in place for that to happen.

At a foundational level, we will teach you how to:
  • Develop Infrastructure: To establish the systems and structures to support strategic quality
  • Create a Culture that Enables and Activates People: Create the activities and environment that support people to act

Once those supportive structures are in place, the emphasis turns to Quality Management. You’ll learn how to continuously:
  • Plan: Design a comprehensive approach to understanding and meeting customer needs across populations
  • Improve: Charter and execute improvement breakthroughs with measureable results
  • Sustain: Developing management systems to maintain predictable and reliable process
   The following schedule will create an immersive learning experience:​

Getting Started Virtual
Workshop 1
WebinarJune 42 PM–
3:30 PM ET
Workshop 2
WebinarJune 2611 AM
12​:30 PM ET
In-person Workshop 1In-person (Boston, MA)July 16–19Monday–Thursday from 8:00 AM to 5:00 PM ET
Workshop 3
WebinarAugust 711 AM–​
12:30 PM ET
Workshop 4
WebinarSeptember 611 AM–​
12:30 PM ET
Workshop 5
WebinarOctober 211 AM–​
12:30 PM ET
In-person Workshop 2In-person (Boston, MA)October 15–18, 2018Monday–Thursday from 8:00 AM to 5:00 PM ET
Final Virtual WorkshopWebinarNovember 1610:30 AM–​
12 PM ET