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Session Agenda

The aim of the IHI Chief Quality Officer Professional Development Program is to demonstrate how to lead quality at a system level. There are several elements that need to be in place for that to happen.

At a foundational level, we will teach you how to:
  • Develop Infrastructure: To establish the systems and structures to support strategic quality
  • Create a Culture that Enables and Activates People: Create the activities and environment that support people to act
Once those supportive structures are in place, the emphasis turns to Quality Management. You’ll learn how to continuously:
  • Plan: Design a comprehensive approach to understanding and meeting customer needs across populations
  • Improve: Charter and execute improvement breakthroughs with measureable results
  • Sustain: Develop management systems to maintain predictable and reliable process

Workshop Schedule

   The following schedule will create an immersive learning experience:​

​​​Workshop Type Date Time
Getting Started Virtual
Workshop 1
WebinarApril 22, 2019
Monday 2:00 PM 3:30 PM ET
Workshop 2
WebinarMay 15, 2019
Wednesday 11:00 AM 12:30 PM ET
In-person Workshop 1In-person at the IHI office (Boston, MA)June 10–13, 2019Monday – Thursday from 8:00 AM 5:00 PM ET
Workshop 3
WebinarJuly 2, 2019
Tuesday 11:00 AM 12:30 PM ET
Workshop 4
WebinarAugust 8, 2019
Thursday 11:00 AM 12:30 PM ET
Workshop 5
WebinarSeptember 4, 2019
Wednesday 10:30 AM 12:00 PM ET
In-person Workshop 2In-person at the IHI office (Boston, MA)September 23–26, 2019Monday – Thursday from 8:00 AM 5:00 PM ET
Final Virtual Workshop
WebinarOctober 18, 2019
Friday 10:30 AM 12:00 PM ET