The aim of the
IHI Chief Quality Officer Professional Development Program is to demonstrate how to lead quality at a system level. There are several elements that need to be in place for that to happen.
At a foundational level, we will teach you how to:
Develop Infrastructure: To establish the systems and structures to support strategic quality
Create a Culture that Enables and Activates People: Create the activities and environment that support people to act
Once those supportive structures are in place, the emphasis turns to Quality Management. You’ll learn how to continuously:
Plan: Design a comprehensive approach to understanding and meeting customer needs across populations
Develop a portfolio of strategic improvement initiatives and plan and execute developing system-wide capability
Sustain: Develop management systems to maintain predictable and reliable process
to learn more about what to expect.