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​​​​​​​​The aim of the IHI Chief Quality Officer Professional Development Program is to demonstrate how to lead quality at a system level. There are several elements that need to be in place for that to happen.

At a foundational level, we will teach you how to:

Develop Infrastructure: To establish the systems and structures to support strategic quality

Create a Culture that Enables and Activates People: Create the activities and environment that support people to act

Once those supportive structures are in place, the emphasis turns to Quality Management. You’ll learn how to continuously:

Plan: Design a comprehensive approach to understanding and meeting customer needs across populations

Develop a portfolio of strategic improvement initiatives and plan and execute developing system-wide capability

S​​​​ustain: Develop management systems to maintain predictable and reliable process


Downl​oad ​the de​tailed agenda

to learn more about what to expect.