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Expert Faculty

​​​​​ Maureen Bisognano Beth Daley Ullem is a nationally-recognized governance expert and patient advocate for safety and quality in healthcare. Beth works with hospital leadership teams, boards and healthcare industry leaders to develop programs that improve the quality of patient care and better enable Boards to provide oversight of quality and safety. As a patient advocate, she works to advance patient-centric care and make care outcomes transparent and accessible to consumers. Beth led the effort for the Lucien Leape Institute / Institute for Healthcare Improvement to educate and engage health care boards in quality and safety creating best practices to be shared with all hospital across the nation. Beth also served on the Culture of Safety Round Table whose efforts created the Blueprint for Safety Guide that is widely used by US hospitals. She also contributed to the Lucia​n Leape Institute White Paper on Transparency     

​​ Maureen Bisognano John W. Whittington, MD, is a Senior Fellow at the Institute for Healthcare Improvement and IHI's lead faculty for the Triple Aim: achieving the optimal balance of good health, positive patient experience of care, and low per capita cost for a population. Dr. Whittington has more than 30 years of experience in medicine, population health, and patient safety. He previously served as the Medical Director of Knowledge Management and Patient Safety Officer for the OSF Healthcare System. Prior to that position, he worked for many years as a family physician. Dr. Whittington has been involved as a senior faculty member on numerous IHI projects in safety, spread, inpatient mortality reduction, the Executive Quality Academy, and engaging physicians in a shared quality agenda, among other areas. He is part of a core IHI team that works on research and development.

​​​​​ Maureen Bisognano James A. Diegel, CHE, FACHE, also known as Jim, has been Chief Executive Officer of Howard University Hospital since October 1, 2016. Mr. Diegel served as the President and Chief Executive Officer of St. Charles Health System, Inc., a three-hospital system in Bend, Ore since 2006. Mr. Diegel started his career as an emergency department technician and went on to become administrator of Ebeye Hospital in the Republic of the Marshall Islands and Columbia Basin Hospital in Ephrata, Wash. In 1994, Mr. Diegel became Executive Director of Central Oregon District Hospital in Redmond and held several Senior Vice President positions after the merger between the Bend and Redmond hospitals in 2001. He has been a Director of PacificSource Community Health Plans, Inc. since 2005. He serves as a Director of Prineville Bancorp. He serves on the faculty of The Governance Institute and the Institute for Healthcare Improvement, organizations focused on improving quality and value in not-for-profit health systems. He served as a Trustee of American Hospital Association Inc. since January 1, 2011. He is a Member of the AHA Task Force on Variation in Health Care Spending and serves as Vice Chair of the Oregon Association of Hospitals and Health Systems board. Mr. Diegel holds a Master's Degree in Health Service Administration from St. Mary's College of California and a bachelor's degree from Michigan State University.

​​ Maureen BisognanoRuth A. Mickelsen JD, MPH, is a Senior Lecturer at the University of Minnesota School of Public Health, Division of Health Policy and Management, and an Affiliate Faculty Member of the Center for Bioethics. As Senior Lecturer, Ruth teaches in the areas of health law and public health ethics in the Healthcare Administration and Public Health programs. Ms. Mickelsen is a member of the Board of Directors of Health Partners, a nonprofit consumer governed health system headquartered in Bloomington, Minnesota. She is Chair of the systemwide Quality Committee and immediate past Chair of the Board of Directors. Ms. Mickelsen is also a member of the Board of Governors for the Hazelton Betty Ford Graduate School of Addiction Studies. Ms. Mickelsen is a past trustee of the Mitchell Hamline School of Law located in St. Paul, Minnesota, where she chaired the Academic Affairs Committee, a past board member of the Advisory Board for the University of Minnesota Joint Degree Program in Law and Life Sciences and a past Chair of the Board of Directors of the American Society of Law, Medicine and Ethics. Ms. Mickelsen practiced health law in the public sector, in private practice and as in-house counsel for over 25 years. During her legal career, she was a partner at a major law firm in Minneapolis, Minnesota and Vice President and Associate General Counsel for Allina Health, a non-profit hospital and clinic organization. Ruth is a former Bush Leadership Fellow and was named a leading Health Law Lawyer by the Minnesota Business Guidebook on Law and Leading Attorneys. The University of Minnesota has recognized Ms. Mickelsen as an Alumni of Notable Achievement. Ms. Mickelsen obtained her JD cum laude from William Mitchell College of Law, a MPH cum laude from the Harvard School of Public Health and a Masters in Bioethics and Health Policy from Loyola University Chicago.

​​​​​​​Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments. 

Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.