How are we doing? Where do we need to improve? How do we know that our changes are really improving things?
Every day, care teams across the world tell us they struggle with these questions. Data and measurement are indispensable for tracking improvement and implementing changes, but they can also be the source of confusion, endless discussion, and a lot of wasted effort. As the old saying goes, “If you can’t measure it, you can’t fix it.”
The aim of the Advanced Measurement for Improvement seminar is to enable participants to develop and apply practical measurement and data analysis plans to monitor current system performance, identify opportunities for improvement, and determine whether improvement efforts are working.
The seminar will help participants identify and operationalize outcome, process, and balancing measures that are targeted, efficient, and useful for understanding systems of care. We will demonstrate how to develop and interpret data dashboards that leaders can use to identify improvement opportunities, and how to develop, employ, and interpret measures that align with improvement initiatives. Data analysis techniques will include time-series tools such as run charts and control charts.
This highly interactive two-day seminar encourages active participation. Prior to the seminar, attendees will be expected to identify a quality- or safety-related topic within their home organization (e.g., hospital readmissions, hospital-acquired infections, surgical outcomes, emergency department wait times, immunization rates, or ambulance response times) that will be the focus of their work during the seminar.
In addition, participants will review a case study that illustrates key improvement measurement principles. This pre-work will allow us to maximize activities and exercises during the seminar.