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Advanced Measurement for Improvement

How are we doing? Where do we need to improve? How do we know that our changes are really improving things?

Every day, care teams across the world tell us they struggle with these questions. Data and measurement are indispensable for tracking improvement and implementing changes, but they can also be the source of confusion, endless discussion, and a lot of wasted effort. As the old saying goes, “If you can’t measure it, you can’t fix it.”
The aim of the Advanced Measurement for Improvement seminar is to enable participants to develop and apply practical measurement and data analysis plans to monitor current system performance, identify opportunities for improvement, and determine whether improvement efforts are working.
The seminar will help participants identify and operationalize outcome, process, and balancing measures that are targeted, efficient, and useful for understanding systems of care. We will demonstrate how to develop and interpret data dashboards that leaders can use to identify improvement opportunities, and how to develop, employ, and interpret measures that align with improvement initiatives. Data analysis techniques will include time-series tools such as run charts and control charts.
This highly interactive two-day seminar encourages active participation. Prior to the seminar, attendees will be expected to identify a quality- or safety-related topic within their home organization (e.g., hospital readmissions, hospital-acquired infections, surgical outcomes, emergency department wait times, immunization rates, or ambulance response times) that will be the focus of their work during the seminar.
In addition, participants will review a case study that illustrates key improvement measurement principles. This pre-work will allow us to maximize activities and exercises during the seminar.

What You'll Learn

By the conclusion of this course, you should be prepared to:
  • Develop a plan for measurement that includes outcome measures, key process measures, and balancing measures in an integrated, efficient measurement strategy. 
  • Use Lean thinking to develop practical production system and management system measures. 
  • Use improvement science principles and methods to identify measures that track improvement initiatives.
  • Create a measurement plan, including: operational definitions, data collection methods, reporting, and goals.
  • Understand and apply key measurement concepts such as population, stratification, sampling methods, and more.
  • Use the distinction between common and special cause variation to identify successful process changes and to avoid common misinterpretations of the data.
  • Interpret, create, and apply common control charts for the assessment of variation and change.
  • Discuss the value of Monte Carlo simulation as a tool for creating useful operational definitions.
  • Apply the measurement concepts developed in this course to a self-selected project.

Who Should Attend
Care teams who are responsible for measuring and tracking the performance of the projects, systems, and processes that lead to improvement will benefit most from this content. We also encourage groups who work together on measurement projects attend to enhance the learning experience. The program is especially ideal for:
  • Senior leaders
  • Technically-oriented physicians
  • Data analysts and managers 
  • Information Specialist
  • Quality improvement managers and specialists
  • Directors or associate directors of quality
  • Directors of administration
  • Clinical leaders
  • Pharmacists