Need Help?

(Toll Free)
Monday - Friday
9am - 5pm ET

Session Details

Reliably Receive, Record, and Respect End-of-Life Care Wishes for Every Individual, Every Time

  • On March 18, program faculty hosted an informational call about this program. You can listen to the call here, and review the slides used here​.
  • Faculty member Kelly McCutcheon Adams recently posted a blog about her experience working with Conversation Ready teams. You can read the blog here​.
Just over two years ago The Conversation Project, in collaboration with IHI, launched a public campaign dedicated to encouraging people to talk about their wishes for end-of-life care — not in the midst of a health care crisis in the emergency department or intensive care unit, but around the kitchen table with the people they love. Did you know 90% of people surveyed think it's important to talk about their wishes for end-of-life care, but less than 30% have done so? Having these conversations can make all the difference.
But is your health care system ready to receive, record, and respect those wishes for every individual, every time? Many health care organizations don’t have reliable processes in place to prompt discussions with patients and families about advance care directives and end-of-life wishes, or to record, access, and follow the wishes when the time comes. For the past two years, IHI has worked with pioneering organizations to learn about effective changes to create this reliability. Is your organization “Conversation Ready”? 
As the next step in this evolution, IHI invites you to participate in the two-day Conversation Ready Seminar. This seminar will help organizations prepare themselves to reliably receive, record, and respect the end-of-life care wishes of the people they serve. This program is interactive and practical and promises to teach the core principles of being “Conversation Ready,” in addition to sharing the lessons learned to date from the Conversation Project and two years of Conversation Ready Collaborative work.
During the seminar, we will provide materials and guidance to help you improve Conversation Readiness in your organization. Some examples include:
  •  The Conversation Ready Change Package,
  •   Information about how to use The Model for Improvement and The Kotter   Change Model effectively,
  •  An Individual Action Plan that you will complete during the seminar,
  •  A list of assets to support community engagement with steps on how to engage,
  •  Strategies to engage the public and the media 
Interested in learning more? Read the blog post from one of the seminar faculty: Putting “Conversation Ready” into Practice: An Interview with Dr. Lauge Sokol-Hessner.

​What you’ll learn

  • Strategies that have worked for pioneer organizations to engage patients and families in discussions to understand what matters most to them at the end-of-life.
  • Ideas for reliably stewarding this information across the health care system, including strategies for working with electronic health records.
  • Ways to engage communities that help to activate the public in having these conversations in advance of a potential medical crisis.
  • Methods to help staff engage in this work personally before exemplifying it for their patients.

Who Should Attend

This content is applicable to diverse patient populations in multiple settings, and to many different members of teams both within and outside of health care.
  • Primary care providers
  • Palliative care providers
  • Elder care services providers
  • Nursing home providers
  • Long-term care providers
  • Skilled nursing facility providers
  • Hospice care providers
  • Vice presidents
  • CEOs
  • Physician and nursing leaders
  • Department leaders
  • Nursing managers
  • Nurse practitioners
  • Social workers
  • Chaplains
  • Clinical services staff
  • Registered dieticians