Reliably Receive, Record, and Respect End-of-Life Care Wishes for Every Individual, Every Time
- On March 18, program faculty hosted an informational call about this program. You can listen to the call here, and review the slides used here.
- Faculty member Kelly McCutcheon Adams recently posted a blog about her experience working with Conversation Ready teams. You can read the blog here.
Just over two years ago The Conversation Project
, in collaboration with IHI, launched a public campaign dedicated to encouraging people to talk about their wishes for end-of-life care — not in the midst of a health care crisis in the emergency department or intensive care unit, but around the kitchen table with the people they love. Did you know 90% of people surveyed think it's important to talk about their wishes for end-of-life care, but less than 30% have done so? Having these conversations can make all the difference.
But is your health care system ready to receive, record, and respect those wishes for every individual, every time? Many health care organizations don’t have reliable processes in place to prompt discussions with patients and families about advance care directives and end-of-life wishes, or to record, access, and follow the wishes when the time comes. For the past two years, IHI has worked with pioneering organizations to learn about effective changes to create this reliability. Is your organization “Conversation Ready
As the next step in this evolution, IHI invites you to participate in the two-day Conversation Ready Seminar. This seminar will help organizations prepare themselves to reliably receive, record, and respect the end-of-life care wishes of the people they serve. This program is interactive and practical and promises to teach the core principles of being “Conversation Ready,” in addition to sharing the lessons learned to date from the Conversation Project and two years of Conversation Ready Collaborative work.
During the seminar, we will provide materials and guidance to help you improve Conversation Readiness in your organization. Some examples include:
- The Conversation Ready Change Package,
- Information about how to use The Model for Improvement and The Kotter Change Model effectively,
- An Individual Action Plan that you will complete during the seminar,
- A list of assets to support community engagement with steps on how to engage,
- Strategies to engage the public and the media