Flowcharts (Part 1)

​The science of improvement on a whiteboard! Robert Lloyd, IHI Vice President, uses his trusty whiteboard to demonstrate key improvement methods and tools.


Having trouble viewing this video? Read the transcriptClick here to watch part 2.

A downloadable template and instructions for this tool are available in IHI's free 
QI Essentials Toolkit.
Quality Improvement (QI) Essentials Toolkit