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How Do You Avoid Burnout in Serving Underserved Patients?

Nia Zalamea, MD, FACS, General Surgeon, Church Health Center

Have trouble viewing this video? Read the transcript.

Learning Objectives: At the end of this activity, you will be able to:
  • Explain the importance of celebrating good health outcomes.
  • Discuss what inspires you to work in health care.

Description: These days, providers in many health care settings are feeling burned out. What about providers who work with underserved patients, who face greater barriers to good health than other patients? In this video, Dr. Nia Zalamea, faculty for the IHI Open School course PFC 101: Introduction to Patient-Centered Care, explains what sustains her as a provider working with underserved patients in Memphis, Tennessee.

Discussion Questions:

  1. Do you agree that many providers notice bad outcomes more than good outcomes? Why or why not?
  2. Why do you think some providers have come to expect good outcomes?
  3. What inspires you to work in health care or in health care improvement? How do you stay in touch with that reason on a regular basis?
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