Is There a Secret to Sustaining Improvements?

David M. Williams, PhD, Improvement Advisor, TrueSimple Improvement

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Learning Objectives: At the end of this activity, you will be able to:
  • List the three components of the Juran trilogy.
  • Recognize the difference between quality improvement and quality control.
  • Discuss the concepts of “soft improvement” and “hard improvement.”
Description: After a successful improvement project, it’s important to celebrate and start thinking about how to spread your knowledge. But how can you make sure the improvement you’ve made sticks? In this IHI Open School Short, Improvement Advisor David Williams talks about the different stages and states of improvement and how to think about sustaining positive changes.
 
Discussion Questions:
  1. What’s the difference between quality improvement and quality control?
  2. Did David’s characterization of “hard” and “soft” improvements resonate with you? Why or why not?
  3. Can you think of an improvement (at work or at home) that you didn’t sustain? What happened?
  4. Can you think of an improvement (at work or at home) that you sustained over a long period of time? What was different about that improvement effort from the one you just described?
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