How Can Shadowing Make Care More Patient-Centered?

​Anthony M. DiGioia, MD, Medical Director, The Bone and Joint Center at Magee-Womens Hospital and the PFCC Innovation Center of UPMC.

Learning Objectives: At the end of this activity, you will be able to:

  • Explain why we’re hearing more and more about patient- and family-centered care.
  • Describe a tool you can use to help view care through the eyes of patients and families.
  • Discuss different perceptions of a “cycle of care” for patients versus caregivers.

Description: If you work in health care, you’ve heard about patient- and family-centered care (PFCC). Along with being a buzz word, it’s become a critical component of quality measures and national health care improvement goals.

But cutting-edge as it may be, PFCC isn’t new. “The term actually has been around for over 50 years,” says Anthony DiGioia, MD, a practicing orthopaedic surgeon at Magee-Womens Hospital at the University of Pittsburgh Medical Center and creator of the PFCC Methodology and Practice. Which makes us ask: “Why the sudden attention?”

According to DiGioia, by focusing on the patient, we can achieve the PFCC "trifecta": better outcomes, great experiences, and reduced costs. In this video, he explains why the time for PFCC is now and why every student should get involved today, and he shares the best tool he knows for adapting to this “new” way of thinking.

Discussion Questions:

  1. What does patient- and family-centered care mean to you?
  2. Why do you think patient- and family-centered care has become such a buzz term?
  3. In your setting, how would you define the “beginning” and “end” of a patient’s typical “care experience”?
  4. What do you think you could learn by spending some time in a patient’s shoes?​
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