Don Goldmann, MD, Chief Medical and Scientific Officer at IHI, thinks back to his first days as the new Medical Director of Quality Improvement at his hospital. He’d read some books, attended some conferences, and was eager to improve care for patients.
But when he sat down with one of his colleagues, an experienced radiologist, to tell him all about the great quality improvement work he was ready to tackle, the conversation took an unexpected turn. In fact, four-letter words filled the air.
What happened? And how did Dr. Goldmann turn things around to help lead what became a valuable improvement project?
A simple question smoothed things over and paved the way, as he’ll explain. Watch the video and check out the new activity, which you can share with your Chapter, here.