Do Providers Feel Threatened by Patients?

Barbara Balik, RN; IHI Senior Faculty, Common Fire Healthcare Consulting

Have trouble viewing this video? Read the transcript.

Learning Objectives: At the end of this activity, you will be able to:
  • Identify at least two threats that providers may feel in working with patients.
  • Explain one test of change to overcome these threats.
  • Define direct observation for coaching providers.

Description: What prevents providers from working with patients in true collaboration?

Sometimes, it’s fear. In this video, Barbara Balik, RN, IHI Senior Faculty and Principal of Common Fire Healthcare Consulting, explains how providers face tremendous pressure on their time and how that can inhibit their ability to connect with patients. She shares several tips that can help providers and organizations overcome common barriers to patient engagement.

Discussion Questions:

  1. Barbara says it’s common for providers to feel “threatened” by patients. What do you think about her using that word? Do you agree with her assertions?
  2. Of the threats listed in the video, which do you feel affects you the most?
  3. How do you think providers usually cope with the threats they feel from patients? How do you think these strategies influence the patient’s experience of care?
  4. Have you ever participated in direct observation, either as the observed or the observer? If so, what did you learn? How do you feel about learning through direct observation?
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