This is the third post in an occasional series by Kyle E. Johnson, PMP, Administrative Fellow, St. Charles Health System, about how the IHI Open School courses are helping to change culture in the hospital. Click here to see his first two posts.
Looking around the room, I observe a diverse group of St. Charles caregivers diligently working on a fishbone diagram. They are trying to determine root causes behind the death of a patient. The group includes clinical and non-clinical caregivers, as ... read full post