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User Discussions

Blog Posts list

23 items found.
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AuthorTitleCreated Date Rating
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Virginia Patania
In Defense of the Word “Joy” Author: Virginia Patania
The word “joy” can elicit a variety of reactions from health care professionals. One joy in work proponent explains why she and her team use the word.
Tags: Joy in Work, Psychological Safety, Quality Improvement, Culture, What Matters

Oct 15, 2019 04:54 PM
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IHI Multimedia Team
Putting Always Events at the Center of Patient-Centered Care Author: IHI Multimedia Team
Two experts on improving the patient experience describe why the Always Event approach to co-design has spread throughout England.
Tags: Always Events, Person- and Family-Centered Care, Communication, Quality Improvement, Engage Patients and Families in Improvement, Engage Patients and Families in Care, What Matters

Oct 03, 2019 04:05 PM
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Alli Luke
The Harm of Unintentional Ageism Author: Alli Luke
Providing specific services and supports for older adults is necessary. But we do them a disservice when we fail to recognize they have needs and ...
Tags: Age-Friendly Health Systems, Geriatrics, Patient Safety, Quality Improvement, What Matters, Person- and Family-Centered Care

Oct 02, 2019 04:03 PM
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Michael Barry
Ask “What Matters to You?” When It Matters Most Author: Michael Barry
One of the originators of the idea to ask patients “What matters to you?” reminds us that this question is most important in the shared decision-m ...
Tags: Person- and Family-Centered Care, What Matters, Shared Decision Making, Patient Safety, Quality Improvement, Communication

Sep 17, 2019 02:22 PM
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Maura Brennan
Keep Adapting to Achieve Better Care: An Age-Friendly Success Story Author: Maura Brennan
A physician shares what she’s learned about improving care for older adults. It's now part of a multi-stakeholder effort to make their city an age ...
Tags: Age-Friendly Health Systems, Geriatrics, Patient Safety, Quality Improvement, What Matters, Delirium, Joy in Work

Aug 13, 2019 04:48 PM
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