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AuthorTitleCreated Date Rating
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IHI Multimedia Team
Putting Always Events at the Center of Patient-Centered Care Author: IHI Multimedia Team
Two experts on improving the patient experience describe why the Always Event approach to co-design has spread throughout England.
Tags: Always Events, Person- and Family-Centered Care, Communication, Quality Improvement, Engage Patients and Families in Improvement, Engage Patients and Families in Care, What Matters

Oct 03, 2019 04:05 PM
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Alli Luke
The Harm of Unintentional Ageism Author: Alli Luke
Providing specific services and supports for older adults is necessary. But we do them a disservice when we fail to recognize they have needs and ...
Tags: Age-Friendly Health Systems, Geriatrics, Patient Safety, Quality Improvement, What Matters, Person- and Family-Centered Care

Oct 02, 2019 04:03 PM
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Jo Ann Endo
Lessons from #MeToo for Health and Health Care Improvement Author: Jo Ann Endo
Tarana Burke is the founder of the #MeToo movement. Her experiences have taught her lessons that will resonate with many people working to prevent ...
Tags: Quality Improvement, Patient Safety, Equitable Care Delivery, Person- and Family-Centered Care, Joy in Work, Triple Aim for Populations, National Forum

Sep 25, 2019 04:44 PM
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Michael Barry
Ask “What Matters to You?” When It Matters Most Author: Michael Barry
One of the originators of the idea to ask patients “What matters to you?” reminds us that this question is most important in the shared decision-m ...
Tags: Person- and Family-Centered Care, What Matters, Shared Decision Making, Patient Safety, Quality Improvement, Communication

Sep 17, 2019 02:22 PM
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Tejal Gandhi
The Many Ways to Speak Up for Patient Safety Author: Tejal Gandhi
The World Health Organization (WHO) challenge to “Speak Up for Patient Safety” reminds us that speaking up is an essential part of safety initiati ...
Tags: Patient Safety, Quality Improvement, Communication, safety culture, Person- and Family-Centered Care

Sep 11, 2019 03:54 PM
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