Dr. Don Berwick, President Emeritus and Senior Fellow at IHI and Former Administrator of the Centers for Medicare and Medicaid Services, answers your questions in our new blog series, “Ask Berwick.” Ask him about career tips, his days as a pediatrician, or his thoughts on leadership – all topics are open for discussion.
This week, Berwick answers a question submitted via Twitter by @sasanof: "What would you wish for to accelerate global change for healthcare quality and safety?"
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In his answer, Dr. Berwick discusses the importance of leadership when it comes to the needs of the patient and continual improvement. For leadership tips, Dr. Berwick recommends that all students read Edward Deming's 14 Points on Total Quality Management. The most essential point, Dr. Berwick says, is actually the first: "Create constancy of purpose for improving products and services."
Make sure to check back next week when Dr. Berwick answers a question from @AnnWilliams6 (submitted via Twitter) about whether or not employing more staff could help improve quality.
You can join the conversation and "Ask Berwick." Tweet @IHIOpenSchool using #AskBerwick, email email@example.com, or comment on Facebook. The next question he answers could be yours.