Cancellations, Substitutions, and Refunds: One attendee may be substituted for another at any time by calling
617-301-4800. Full registration fees are refundable if a written request is submitted to
info@ihi.org on or before the first day of this program. All refunds will be issued back to the original payment type, and should be credited within 30 days.
Unconditional Guarantee:
If for any reason you are not completely satisfied that this program is a valuable experience, IHI will gladly refund your enrollment fee within 30 days of the program end date. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations, may be unavoidable.