​Our Guarantee to You

Cancellations, Substitutions, and Refunds
One attendee may be substituted for another at any time by calling 617-301-4800. Full registration fees are refundable if a written request is submitted to info@ihi.org on or before the first day of this program. All refunds will ​be issued back to the original payment type and should be credited within 30 days.

IHI may, at its discretion, cancel, postpone, or otherwise modify this event at any time, with or without notice. If IHI does so and as a result, a registrant is unable to participate in the event, IHI will refund the registration fee. The registrant, however, will remain responsible for other costs (such as travel and lodging) the registrant incurs in connection with the event, and IHI will not refund the registrant, nor otherwise be responsible for, such costs. Registrants should proceed accordingly and consider travel/lodging cancellation policies — as well as purchasing travel insurance — when incurring such costs. IHI asks registrants to take into consideration the currently evolving situation and advisories related to Coronavirus before incurring travel, lodging, and other costs related to this event.​
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Unconditional Guarantee
If for any reason you are not completely satisfied that this program is a valuable experience, IHI will gladly refund your enrollment fee within 30 days of the program end date. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations, may be unavoidable.​