​​​​​​​​​​​​​​​​​​​​​​​​Have a question about the IHI Forum? Check out our list of frequently asked questions to help guide your way. If you can't find what you're looking for here, email info@ihi.org​


​What does my registration include?

Pre-Conference Sunday, December 6
Registration on Sunday includes access to one Half-Day Workshop and access to the Pre-Conference Keynote on Monday evening.

Pre-Conference Monday, December 7
Registration on Monday includes access to one of the following:
  • Two Half-Day Workshops (Morning and Afternoon)
  • One Full-Day Workshop
  • Scientific Symposium
  • Excursion
Plus the Pre-Conference Keynote on Monday evening. Each of these agenda items includes meals and networking opportunities.

General Conference Tuesday and Wednesday, December 8–9​
General Conference registration includes access to all Keynotes, Sessions, Forum Hall, meals, and networking opportunities such as Special Interest Breakfasts, Meet the Expert, and Author Lunches.

How do I modify my registration and/or choose my sessions?​

  1. ​Find your confirmation email and follow the link that reads "Click here to modify your registration." You may also visit this page. (You may view detailed descriptions of the sessions here​)
  2. Log in with your Confirmation Number and your email address, then click OK 
  3. Select "Modify" on the upper left portion of the page
  4. Review or make edits to your registration, then click Next
  5. Review or edit your Registration Items, then click Next
  6. Select your sessions (search by date and topic) — Be sure to click "Add to Agenda" for each session before moving to the next page. This will ensure that your selections are saved. Click Next to view your registration summary. For help, you can also watch our step-by-step tutorial here.
  7. Click Next and then Finish to finalize your session selection. A confirmation email will be sent for your records.

Agenda Information

What are the differences between the learning types at the IHI Forum?

​Half-Day Workshops: Half Day Workshops are 3.5 hour, single-topic "how to" learning sessions that allow participants to fully engage in discussions and Q&A with world-renowned experts.

  • ​​Sunday Half-Day Workshops: 1:00 PM – 4:30 PM
  • Monday Half-Day Workshops: 8:00 AM – 11:30 AM or 12:30 PM – 4:00 PM
  • ​Monday, 8:30 AM – 4:00 PM

Scientific Symposium: For professionals who are applying scientific methods to the study of quality improvement, the day features keynote speakers, rapid-fire presentations of peer-reviewed papers, interactive learning sessions, and networking. This is an all-day event that takes place virtually on Monday, December 10.

Sessions: These are 75-minute learning sessions that take place during the IHI Forum General Conference on Tuesday and Wednesday. Attendees have the option to choose one session for each Session A, B, C, D, and E time slot.

Keynotes: These hour-long presentations on Tuesday and Wednesday of the General Conference feature visionary leaders presenting in a didactic style about lessons learned in health care and beyond. All keynotes take place in the Palms Ballroom. There will be a number of overflow rooms where you can view a live feed of each of the keynotes.

Spotlight Sessions: The IHI Forum's top five most popular Sessions are selected as Spotlight Sessions featuring speakers on the Keynote Stage in the Palms Ballroom. In October, the Forum Planning Team will select the five workshops with the highest enrollment to be featured during the A, B, C, D, E time slots. 

Storyboards: More than 400 posterboards displaying quality improvement stories and successes are displayed virtually. Storyboards submissions will be accepted starting in June 2018 and close September 28, 11:59 PM ET.

Special Interest Breakfasts: These informal breakfast conversations take place on Wednesday morning, December 12, and allow attendees to network with colleagues and discuss a variety of improvement topics over breakfast. Participation is free, and the breakfasts are led by an expert facilitator.

​Receptions: A great opportunity to network, reception are free of charge to attend. Our most popular receptions include:

  • International Attendee Meeting: Sunday, from 5:00 PM – 7:00 PM
  • Welcome Reception: Monday, from 4:30 PM – 6:30 PM in the Forum Hall
  • Equity Reception: Monday, from 6:30 PM - 8:00 PM
  • Forum Celebration: Tuesday, 6:30 PM – 10:00 PM at the Pool Pavilion (weather permitting)
  • Storyboard Reception: Tuesday, from 4:30 PM – 6:30 PM in the Forum Hall

Vendor Information Sessions: Held in the Vendor Classroom outside the Exhibit Hall, these 30-minute sessions are an opportunity to learn more about a specific product presented by an exhibiting company. These sessions are free to attend.

IHI Forum Orientation: If you are new to the IHIForum, we suggest that you attend one of these orientation sessions to help you navigate through the program and devise a personal learning plan. Participation in the Forum Orientation is free. Information on  these will be sent to you after you register for the Forum.

How can I claim Continuing Education credits?

There will be Evaluation Surveys available one week after the conference with instructions posted on the Continuing Education page and emailed to attendees. This post-event survey allows you to obtain your continuing education credits (CEUs) and download your printable certificate. 

Complete the Evaluation Survey for every session you attended by January 31, 2020 at 11:59 PM ET.

* Please note that this is a cutoff set by the Boards who accredit IHI’s programs. You will not be able to claim your certificate if your Evaluation Survey has not been completed by the deadline. If you require assistance, please reach out to Customer Experience at (617) 301-4800 or info@ihi.org​
In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for your healthcare team.


Is there an easy way to find other attendees that may have similar interests or businesses?

The Forum offers various types of networking throughout the conference:

  • Welcome Reception in the Forum Hall on Monday, December 10, 4:30 PM–6:30 PM
  • Storyboard Reception in the Forum Hall on Tuesday, December 11, 4:30 PM–6:30 PM
  • Forum Celebration, December 11, 6:30 PM–10:00 PM at the Pool Pavilion (weather permitting)

The Forum mobile app offers in-app messaging and connection services

  • Special Interest Breakfasts, where attendees can network with colleagues to discuss a variety of improvement topics over breakfast on Wednesday, December 12

Is there available space at any nearby hotels to hold side meetings?

Yes. Please contact our affiliate meeting manager, Katherine Rowbotham (krowbotham@IHI.org​​)  for information about arranging an affiliate meeting.