our guarantee to you
Cancellations, Substitutions, and Refunds:
One attendee may be substituted for another at any time by calling
617-301-4800. Full registration fees are refundable if cancellation is completed on or before the first day of this program. All refunds will be issued back to the original payment type, and should be credited within 30 days.
If for any reason you are not completely satisfied that this program is a valuable experience, IHI will gladly refund your enrollment fee within 30 days of the program end date. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.