National Forum Testimonials


​​​​​​​​​​​"​​​The conference was absolutely amazing! So well organised and so many fantastic workshops and key note speeches to attend.  The APP was also excellent for contacting people and keeping up to date with the timetables. " 

Helen Burn,​ Maidstone and Tunbridge Wells NHS Trust

"I go to be mentally and physically recharged and am always inspired. I have met and got to know Don Berwick and Maureen Bisognano and many others from IHI who always have time to talk and often personally help sometimes in extraordinary ways. IHI also has so many programs that send a loud message that nothing is impossible and that opportunities for improvement are always present."
David Duncan, Rockhampton Hospital, Central Queensland Hospital & Health Service, Queensland Health

"It is rare in this day and age of conferences and forums in healthcare to be moved as much as I am at the National Forum. It provides me hope and pushes me through another year to try to improve access to care for everybody that walks through our community healthcare clinic."
Timothy Hermann, Behavioral Health Project Manager, MCPN

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"This was my first time attending the IHI conference. I was very grateful to receive a scholarship to attend."
Bill Adams

​"I love being able to network with like-minded individuals and gain some new ideas on how to get staff involved, engaged, and most importantly, find joy in work again."
Amalia Lisa Martinez, Clinical Nursing Supervisor, Olive View Medical Center

"This was my 25th Forum. Every year I learn something that I'm able to activate!"
Mike Taigman, Improvement Guide, FirstWatch Solutions, Inc.

"The National Forum was a great opportunity to learn how to ingrate quality improvement in our clinic for staff and patient care."
Shlisa Hughes, Green River Medical Center

"Everything was perfect!  Best conference I've been to and the blue shirts are amazing!"
Kayla McEachern, Massachusetts General Hospital

"I was very impressed with the quality of the speakers, the relevance of the sessions, and the networking opportunities. This was a very worthwhile conference!"
Brantley Dettmer, Chief Operating Officer, Kaiser Westside Medical Center

"The Blue Shirts are amazing, always helpful and kind and no task or request goes unanswered.  The Conference content is always up to date and the keynote speakers never disappoint. It has been my honor and privilege to both present and attend this outstanding conference."
Susan Ford, Quality Officer, Shands at the University of Florida

"This was the first time I attended the IHI National Forum, and I couldn't believe what a wonderful conference it was. Generally when you attend a conference, you go in knowing that a certain number of talks you attend will be of little value. In contrast, everything at IHI was incredible. I learned so much and only wished I could clone myself to see even more. I hope to be back again!"
Elizabeth Koszarek, Performance Improvement Consultant, Rush University Medical Center

"Everything I attended, I learned something new.  Most of all it is invigorating and makes you return to your job highly engaged and motivated to do your best for patients and staff."
Cheryl Dettmering, Quality Improvement Specialist, Gundersen Health System

"The speakers were phenomenal, both in the breakout sessions and the keynotes. The focus on patient autonomy and providing excellent care in every venue was so inspiring. It really helps to refocus you on the end goal: excellent patient outcomes."
Jeanie Ferreira, Nursing Educator, LDRP, Mills-Peninsula Health Services

"I always leave feeling invigorated and ready to dive back into the healthcare delivery challenges with renewed hope of making a difference."
Yvonne Acker, Strategic Services Associate, Duke University Health System

"Great experience and networking—always inspiring to be with like-minded people."
Tammy Alvarez, Vice President, Patient Safety - High Reliability, Providence St. Joseph Health

"Off the bat, I was impressed by how organized everything was given the sheer size of the event.  I was able to attend several very interesting and useful presentations and left the keynotes excited and motivated.  To this day, I appreciate the ability to go back and access the slide decks and descriptions of the presentations and do so regularly."
Claire Robinson, Research Health Science Specialist, VA Ann Arbor Center for Clinical Management Research (CCMR)

"It's always one of my favorite conferences to attend.  And I go every opportunity I get. Has the best variety and number of breakout sessions in the industry!"
Gaye Hay, Director Accreditation, Hendrick Health System

"Important topics, well delivered. The highlight for me of course was Dr. Berwick. His courage to speak truth simply, is inspiring and calls forth the best in the rest of us."
Mel Bowen, Director, Quality Resources, Saint Luke's East Hospital

"After being in Quality for over 20 years this conference brings it all together."
Jerry West, Corporate Director of Quality, Phoebe Putney Memorial Hospital

"It is my favorite event of the year. Even though it may be 5,000 or so folks there, it is like a family reunion- as many of us return year after year."
Jerilyn L. Crain, Patient Advocate, Kaiser Permanente

"The Forum was really energizing and informative.  I really enjoyed hearing so much about the focus on social determinants and patient empowerment, and gaining ideas from many different parts of the country and worldwide."
Denise Connolly, Director, NYU Langone Medical Center

"​​​I have attended numberless medical meeting over my 30 years career in Medicine and I have never been to a meeting as enjoyable and soul enriching as the IHI meeting.  I only wished i had attended earlier in my career." 
Kenneth Boren, President,​ Boren Family Foundation

"Scott Kelly's keynote alone was worth the trip. It's a great forum for meeting like-minded people interested in improving health and healthcare."
Marc Aquila, Senior Director of Admissions and Recruiting

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"This is the best organized, most educational and rewarding forum I have ever attended. It was so exciting to be surrounded by other quality improvement professionals dealing with the same challenges as me and sharing their lessons learned and success strategies."
Marie Piazza, Associate Director of Quality Improvement, Indian Health Centers of Santa Clara Valley

"As a presenter and attendee, had good experience. Organizers are responsive and understanding/accommodating."
Marianna Volodarskiy, Regional Director, Regional Director, Kaiser Permanente

"I found the IHI conference in Orlando, Florida, excellent. Everything from the hotel services and environment to the high quality of the speakers presentations. The entire experience was well worth the trip and time. The content of the lectures was thought provoking and ideally useful to encourage a culture change in our workflow back home."
Emily McMahon, RN, Quality Management Coordinator, Catholic Health Services of Long Island

"The IHI National Forum is truly a "gift" to those ​attending during the holiday season. The sessions provide valuable insight and opportunities for improvement as well as the motivation to continue our improvement journeys!"
Brenda Grant, Chief Strategy Officer, Charleston Area Medical Center

"The IHI National Forum is the premier conference for anyone passionate about improving health care. As a researcher and innovator, I go to the meeting to rekindle my enthusiasm, learn about new ideas, and to think critically about how to implement them effectively. We are still at the very beginning of a long journey to safer healthcare. If you want to know how we are going to get there, this is the place to be."
Christopher Landrigan, Physician

"IHI's National Forum is the best conference in health care. I have been fortunate enough to attend this conference five years in a row. Each time I attend, I return to my work with new, cutting-edge ideas that I am able to implement successfully thanks to the support of the IHI Team. I always look forward to Don Berwick's keynote address. Good stuff!"
Angela Kramer, Director, BayCare Health System​