| Achieving Safety II via Resilience Engineering | This Half Day Workshop will focus on the successful transition of Safety II from theoretical constructs to executing Resilience Engineering in a healthcare environment. Attendees will learn about theory and subsequent practical applications.
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| Back to Basics: Building Essential Quality Improvement Skills | Built around the Model for Improvement, this session will demonstrate how to put into practice the model’s three key questions about setting aims, establishing measures, and selecting changes to drive successful improvement work. This course will provide a refresher for those who are stalled in their improvement efforts and a jump-start for those who are new to the quality improvement journey.
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| Age-Friendly Health Systems: Safe Care that Matters with Older Adults | The care of older adults is often complex, which is why in 2016, The John A. Hartford Foundation and the Institute for Healthcare Improvement (IHI), in partnership with the American Hospital Association (AHA) and the Catholic Health Association of the United States (CHA), launched the Age-Friendly Health Systems initiative. Join us in this workshop to draw from the experience of five pioneer health systems and begin mapping your own journey to safe, reliable, evidence-based care of older adults.
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| Big System Quality Strategy and Management | What can large health systems learn from efforts to transform whole country health systems to deliver safer care? Recently, three seminal reports challenged health systems around the world to prioritize quality. This session shares results from work in Mexico, Ethiopia, Scotland, Ghana, and Nigeria along with a framework for countries and large systems seeking to develop a Quality Strategy and accompanying systems for management and learning.
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| Learning Statistical Thinking through Games | Some of last century’s greatest quality ambassadors developed games to help improvement leaders experience important concepts first-hand, such as common versus special cause variation, experimentation, variation reduction, and process tampering. This workshop runs several of these classic games to help attendees experience and internalize ‘thinking like a statistician’ in a pragmatic way. Join us for Deming’s red bead game, Nelson’s funnel experiment, Box’s helicopter exercise, and other games.
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| Leading, Managing, and Coaching to Excellence | In this highly interactive session, we will explore some of the basics for leading quality programs as a manager in the trenches. We will explore time management, self-awareness, coaching techniques, effective problem solving, communication, and other skills.
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| Accelerating QI Top Ten Tips Quality Planning – What's Our Plan? | Gain practical tips from successful improvement programs around the world. We will discuss key QI methods, collaboration, and networking, as well as creating conditions for change, co-designing with patients and families, measuring what matters, understanding your context, and sustaining gains.
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| Physician Quality Improvement: QI from the Ground Up | Quality Improvement (QI) is the common ground between physicians and administrators. This session will describe a bottom-up approach to developing a QI program and QI capability. We will focus on identifying key success factors, the succession of priorities in a resource-constrained system, the tensions that develop running an entrepreneurial program within a hierarchical system, and identifying what success looks like at the various stages of evolution.
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| Leading with Confidence When Things Go Wrong | All of us, no matter where we work in our organizations, will be confronted with situations where things have gone wrong. Regardless of what chair we occupy, we all need the confidence to act appropriately and effectively. This session will draw on emerging work on transparency in health care and integrate new insights from social and cognitive psychology to illustrate the critical role that every health care worker can play in promoting transparent responses to breakdowns in care.
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| See to Solve: Translating Toyota | This Learning Lab provides a structured approach to high-velocity improvement, including tools and methodology. Expert faculty will challenge attendees’ thinking with the case study: The translation of Toyota theory to achieve redesign of care systems for Older Adults.
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| 7 Proven Paths for Engaging Physicians Around Cost | Modern provider organizations need ways to empower physicians to make optimal clinical decisions while stewarding scarce resources. In this interactive session, exchange insights with your peers on how to talk to physicians about cost, avoid common pitfalls, and learn from successful techniques used by other health care organizations.
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| What Matters to You? Experience from 5 Countries | In this highly interactive session, you will explore the story of the rapidly growing ‘What matters to you?’ (#WMTY) movement. The WMTY approach has become an international movement for improvement and a way of reframing the relationship between caregivers and patients and families — as well as reconnecting staff with their original purpose as caregivers.
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| Practice of Respect: Find Out What It Means to You | Beyond physical harm, patients can also experience non-physical harms in the course of care. To improve the quality and safety of care, organizations can strive to prevent such harms by pursuing a more reliable "practice of respect." Using a case-based approach and leveraging the Root Cause Analysis and Action (RCA2) framework and existing systems for assessing and tracking preventable harm, participants will practice identifying, analyzing, and constructively discussing such incidents.
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| Communication Framework to Drive Care Improvement | Patient communication impairment is associated with preventable adverse events and patient and family distress. We will present an assessment pathway, best practices with “low tech” tools, an electronic tablet communication application, and an implementation guide during this session.
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Toward A Personalized Patient Experience: Approaches from Inside and Outside Healthcare
| Health care lags far behind other industries, from entertainment to education, in providing truly customized service experiences. In 2018, the Institute for Healthcare Improvement partnered with NRC Health to develop models of “mass customization” for health care – providing relatively personalized services without overwhelming investments in new resources. This session will review the results of this research, which studied both out-of-industry organizations like Netflix and health care organizations like Novant Health in North Carolina to develop a detailed roadmap for organizations that aspire to effect mass customization.
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| Practical Guide to Achieving the IHI Triple Aim | Learn how to apply quality improvement (QI) skills in order to improve health outcomes, experience of care, and cost of care for a population segment. We will walk attendees step-by-step through how you can use your existing QI skills in service of population health improvement.
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| A How-To Guide to Tele-Behavioral Health | The Indiana Rural Health Association (IRHA) works with communities impacted by behavioral health needs including substance use disorder, suicide, depression, and anxiety. Learn how IRHA created and implemented the Crossroads Partnership for Telehealth.
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| EDs and Communities: Rethinking Behavioral Health Care | Patients with a behavioral health emergency often confront over-crowded emergency departments that are ill-equipped to meet their needs. Taking the patient perspective, this session will share the work of an 18-month IHI Learning Community that tested new ways to care for patients in the emergency department and to connect them more effectively with community resources.
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| A City-Wide Network to Improve Child Health and Narrow Equity Gaps | Improving outcomes and narrowing equity gaps for children in poverty can be overwhelming. Learn from the multi-sector “All Children Thrive Learning Network” which brings together parents and community-based partners to achieve city-wide child health improvement goals. This session will provide attendees with our roadmap. We will highlight strategies to produce a learning system, including design, measurement, coproduction, and quality improvement capability building.
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| Lessons from SCALE to Improve Health Equity | The Spreading Community Accelerators through Learning and Evaluation (SCALE) initiative uses Improvement Science (IS) tools, methods, and approaches to improve well-being in communities in order to strengthen collaboration with stakeholders; commence innovative improvement projects and develop sustainable systems that focus on equity. The aim of this session is to share knowledge gained from the evaluation of SCALE and demonstrate how best to adapt IS tools in community settings. |
