Half Day Workshops

​​​​​​​​​​​​​HalfDayWorkshop-425x168-Words.pngSpend half a day fully engaged in discussions and Q&A with world-renowned experts on a variety of critical and timely topics. These are “how to” sessions that will give you applicable skills and tools to take home with you.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Half Day Workshops
​Dece​m​ber 8​

Achieving Safety II via Resilience Engineering
This Half Day Workshop will focus on the successful transition of Safety II from theoretical constructs to executing Resilience Engineering in a healthcare environment. Attendees will learn about theory and subsequent practical applications.
Back to Basics: Building Essential Quality Improvement Skills
Built around the Model for Improvement, this session will demonstrate how to put into practice the model’s three key questions about setting aims, establishing measures, and selecting changes to drive successful improvement work. This course will provide a refresher for those who are stalled in their improvement efforts and a jump-start for those who are new to the quality improvement journey.
Age-Friendly Health Systems: Safe Care that Matters with Older Adults
The care of older adults is often complex, which is why in 2016, The John A. Hartford Foundation and the Institute for Healthcare Improvement (IHI), in partnership with the American Hospital Association (AHA) and the Catholic Health Association of the United States (CHA), launched the Age-Friendly Health Systems initiative. Join us in this workshop to draw from the experience of five pioneer health systems and begin mapping your own journey to safe, reliable, evidence-based care of older adults.

Big System Quality Strategy and Management
What can large health systems learn from efforts to transform whole country health systems to deliver safer care? Recently, three seminal reports challenged health systems around the world to prioritize quality. This session shares results from work in Mexico, Ethiopia, Scotland, Ghana, and Nigeria along with a framework for countries and large systems seeking to develop a Quality Strategy and accompanying systems for management and learning.
Learning Statistical Thinking through Games​
Some of last century’s greatest quality ambassadors developed games to help improvement leaders experience important concepts first-hand, such as common versus special cause variation, experimentation, variation reduction, and process tampering. This workshop runs several of these classic games to help attendees experience and internalize ‘thinking like a statistician’ in a pragmatic way. Join us for Deming’s red bead game, Nelson’s funnel experiment, Box’s helicopter exercise, and other games.
Leading, Managing, and Coaching to Excellence
​In this highly interactive session, we will explore some of the basics for leading quality programs as a manager in the trenches. We will explore time management, self-awareness, coaching techniques, effective problem solving, communication, and other skills.
Accelerating QI Top Ten Tips Quality Planning – What's Our Plan?
Gain practical tips from successful improvement programs around the world. We will discuss key QI methods, collaboration, and networking, as well as creating conditions for change, co-designing with patients and families, measuring what matters, understanding your context, and sustaining gains. 
Physician Quality Improvement: QI from the Ground UpQuality Improvement (QI) is the common ground between physicians and administrators. This session will describe a bottom-up approach to developing a QI program and QI capability. We will focus on identifying key success factors, the succession of priorities in a resource-constrained system, the tensions that develop running an entrepreneurial program within a hierarchical system, and identifying what success looks like at the various stages of evolution.
Leading with Confidence When Things Go WrongAll of us, no matter where we work in our organizations, will be confronted with situations where things have gone wrong. Regardless of what chair we occupy, we all need the confidence to act appropriately and effectively. This session will draw on emerging work on transparency in health care and integrate new insights from social and cognitive psychology to illustrate the critical role that every health care worker can play in promoting transparent responses to breakdowns in care.
See to Solve: Translating ToyotaThis Learning Lab provides a structured approach to high-velocity improvement, including tools and methodology. Expert faculty will challenge attendees’ thinking with the case study: The translation of Toyota theory to achieve redesign of care systems for Older Adults.
7 Proven Paths for Engaging Physicians Around CostModern provider organizations need ways to empower physicians to make optimal clinical decisions while stewarding scarce resources. In this interactive session, exchange insights with your peers on how to talk to physicians about cost, avoid common pitfalls, and learn from successful techniques used by other health care organizations.
What Matters to You? Experience from 5 CountriesIn this highly interactive session, you will explore the story of the rapidly growing ‘What matters to you?’ (#WMTY) movement. The WMTY approach has become an international movement for improvement and a way of reframing the relationship between caregivers and patients and families — as well as reconnecting staff with their original purpose as caregivers.
Practice of Respect: Find Out What It Means to YouBeyond physical harm, patients can also experience non-physical harms in the course of care. To improve the quality and safety of care, organizations can strive to prevent such harms by pursuing a more reliable "practice of respect." Using a case-based approach and leveraging the Root Cause Analysis and Action (RCA2) framework and existing systems for assessing and tracking preventable harm, participants will practice identifying, analyzing, and constructively discussing such incidents.
Communication Framework to Drive Care ImprovementPatient communication impairment is associated with preventable adverse events and patient and family distress. We will present an assessment pathway, best practices with “low tech” tools, an electronic tablet communication application, and an implementation guide during this session.
Toward A Personalized Patient Experience: Approaches from Inside and Outside Healthcare
Health care lags far behind other industries, from entertainment to education, in providing truly customized service experiences. In 2018, the Institute for Healthcare Improvement partnered with NRC Health to develop models of “mass customization” for health care – providing relatively personalized services without overwhelming investments in new resources. This session will review the results of this research, which studied both out-of-industry organizations like Netflix and health care organizations like Novant Health in North Carolina to develop a detailed roadmap for organizations that aspire to effect mass customization.
Practical Guide to Achieving the IHI Triple AimLearn how to apply quality improvement (QI) skills in order to improve health outcomes, experience of care, and cost of care for a population segment. We will walk attendees step-by-step through how you can use your existing QI skills in service of population health improvement.
A How-To Guide to Tele-Behavioral HealthThe Indiana Rural Health Association (IRHA) works with communities impacted by behavioral health needs including substance use disorder, suicide, depression, and anxiety. Learn how IRHA created and implemented the Crossroads Partnership for Telehealth.
EDs and Communities: Rethinking Behavioral Health CarePatients with a behavioral health emergency often confront over-crowded emergency departments that are ill-equipped to meet their needs. Taking the patient perspective, this session will share the work of an 18-month IHI Learning Community that tested new ways to care for patients in the emergency department and to connect them more effectively with community resources.
A City-Wide Network to Improve Child Health and Narrow Equity GapsImproving outcomes and narrowing equity gaps for children in poverty can be overwhelming. Learn from the multi-sector “All Children Thrive Learning Network” which brings together parents and community-based partners to achieve city-wide child health improvement goals. This session will provide attendees with our roadmap. We will highlight strategies to produce a learning system, including design, measurement, coproduction, and quality improvement capability building.
Lessons from SCALE to Improve Health Equity​
The Spreading Community Accelerators through Learning and Evaluation (SCALE) initiative uses Improvement Science (IS) tools, methods, and approaches to improve well-being in communities in order to strengthen collaboration with stakeholders; commence innovative improvement projects and develop sustainable systems that focus on equity. The aim of this session is to share knowledge gained from the evaluation of SCALE and demonstrate how best to adapt IS tools in community settings.

Half Day Workshops
Dece​m​ber 9

Improving Safety with Routinely Collected Data
In this session we explore how, with the data organizations already collect, risks to patient safety can be identified and care improvements can be directed. This session will deliver a framework for identifying and analyzing non-traditional patient safety data to drive healthcare improvement.
A Healthcare Acquired Condition: Workforce Harm
The health care workforce experiences high rates of physical and psychological harm, which has adverse consequences for productivity, turnover, morale, and patient outcomes. We will introduce a comprehensive, proactive approach to improving workforce safety to help you combat workforce harm.
Doing Diagnostic Error Work: What and How
Every 9 minutes, someone dies due to a wrong or delayed medical diagnosis. Hear how one health system is using a change package, Improving Diagnosis in Medicine, as a framework for organizational change. 

Lead Courageous QI with Improv & Collaboration
Experienced change-makers know to expect the unexpected when leading improvement. So why does traditional quality improvement (QI) training focus almost exclusively on technical tools built to foster statistical control? In this high-energy, hands-on workshop, you’ll discover how an improvisational approach can change the conversation about improvement, activate your team, and accelerate your work. 
Large scale change is easy, right? insights & tips​
Join us as we present learning from the development and running of a large-scale change programme (in Maternity and Neonatal care) in England over the last 2.5 years. The programme has a national footprint and is currently focused on five clinical interventions aiming to improve safety and outcomes, reduce variation and provide high quality healthcare experience. 
Playing Your Way to Improved Team Communications
​Learn about a board game that allows players to practice and reinforce skills that result in improved communication, better relationships, and a better workplace. The game uses theory and knowledge about empathic and non-judgmental communication using PEARLS© and the Ladder of inference.
The Board's Role in Governing Quality
This Breakthrough Boardroom session is designed for Trustees and senior leaders to evaluate and advance their board oversight of quality to be up to date with current leading practices. This session will refresh participants’ understanding of the components of Board oversight of quality using the Framework for Board Oversight of Quality.
Data, Leadership, and Change Management: Navigating Your Journey to ValueLearn from two health systems that have developed data-driven processes to improve value. At Providence St. Joseph Health (PSJH), system-wide infrastructure supported leaders making changes. In ambulatory care, Northwell Health proactively identifies vulnerable populations and links them with care.
National Models for Addressing the Opioid Crisis at the Practice and Community LevelMany current responses to the opioid crisis focus on the immediate overdose and short-term survival, rather than addressing the need for long-term prevention and treatment strategies across a community. This interactive session will highlight the innovative work of four approaches in Wisconsin, Ohio, New York, and Indiana.
Successful Practices to Optimize Root Cause Analyses and Actions (RCA2)This session will explore Root Cause Analyses and Actions (RCA2) through the lens of an organization that has implemented the process within their own system. Expanding on RCA, RCA2 is used to drive improvement when reviewing events that cause or may cause serious harm, and in developing and implementing sustainable and measurable actions that prevent future harm to both patients and staff.
Reducing Stigmas in Advance Care PlanningAdvance care planning (ACP) plays important roles in clinic, inpatient, and community settings. This session will review programs to address stigmas that have resulted in more than 2000 patient conversations related to ACP and statistically significant improvements related to AD documentation, interdisciplinary team meetings, palliative care referrals, end-of-life views, and likelihood for completing an AD.
Words Matter: How WORDS Impact ResultsThe idea behind Words Matter™ is that the success of a concept can turn on a word. Words Matter™ is a well-tested process that was developed to create, test, and zero in on the right words to influence behavior. During this interactive workshop, participants will explore examples and case studies from within and outside of health care to learn about the impact of language and choose words that matter by measuring them against three key criteria.
Building a Peer Support ProgramMany health care team members suffer negative emotional consequences after experiences such as adverse events, colleagues’ illnesses, or patient aggression. Our peer support program promotes workforce wellness by supporting clinicians during times of heightened pressure and vulnerability. Participants will practice reaching out to a colleague, validating concerns, and reflecting on emotions together using principles of a just culture.
Safety at Every Level: A Cultural TransformationTransforming a complex organization’s culture requires a strategic approach. This session will detail our safety journey as Children’s National embarked on a cultural transformation to eliminate preventable harm.
Shared Decision Making; Knowledge to ImplementationShared Decision Making is a two-way relational process of helping people to reflect on and express their preferences based on their unique circumstances, expectations, beliefs, and values. Achieving effective Shared Decision Making in everyday clinical practice can be extremely challenging, but it is an essential component of person-centered care. This highly interactive and practical session aims to bring the theory of Shared Decision Making to life by exploring the context, tools, and challenges involved in its everyday implementation.
Unlock WHAT MATTERS Most: Key to Older Adult CareUnderstanding what matters to older adults is key to best aligning the health care they receive in wellness, sickness, and end of life. Age-Friendly work focuses on improving care for older adults through the 4Ms Framework: What Matters, Medication, Mentation, and Mobility. Conversation Ready work focuses on making sure patients’ end-of-life care wishes are received, recorded, and respected, including by understanding who they want to serve as their proxies. Learn about these two streams of work and how they have been tested in many health care systems, and there are toolkits to share for translating the learning into action.
Impact of Behavioral Health Integration on Healthcare Utilization PatternsAs systems try to move from fee for service toward more value based care, clarity around the overall financial impact of integration is necessary. Explore an already utilized methodology and gain insight from lessons learned for from one organization’s integration efforts.
Integrated Approaches For Better Health Outcomes
This session is the opportunity to learn from 3 strategic partners of IHI; Cincinnati Children’s Hospital, Region Jönköping County, and the Scottish Government, who have matured their quality improvement work from acute healthcare delivery to a focused approach on integrating health and care efforts with the aim of impacting on health outcomes for the population.


Sunday, December 8​

1:00 PM – 4:30 PM

Half Day Workshops​
Monday, December 9

8:00 AM – 12:00 PM​​

12:00 PM – 4:00 PM​​

4:30 PM – 5:30 PM

5:45 PM – 6:45 PM

AM Half Day Workshops +

PM Half Day Workshops

Pre-Conference Welcome Reception

Pre-Conference Keynote​: Abby Wambach

​​CE Credits

Available credits for 2019 IHI National Forum are currently under evaluation and expected in October 2019. The 2018 edition offered a maximum of 20.25 credits for physicians, nurses, pharmacists, and certified professionals in health care quality in 2018.​​​​​

​​​Pre-Conference Fees

Sunday, December 8, 2019
Half Day Workshop
Monday, December 9, 201​9​ ​
AM Half Day Workshop
PM Half Day Workshop