(Toll Free)
Monday - Friday
8:30am - 5pm ET

Livestream Broadcast

​​While the experience of attending the IHI National Forum in person has an energy that can't be matched, we know that sometimes the time away from work can make it difficult to attend. With that in mind, the National Forum will be broadcast using a state-of-the-art streaming platform that allows you to:
  • View high definition video feed
  • Download slides and resources for each session (when provided in advance by the speaker)
  • Chat with other virtual participants
  • Take notes during the presentation that will be sent directly to your email
  • Receive real-time customer support for technical issues

The Live Event Platform will be accessible with any modern Web-browser including Firefox, Internet Explorer, Safari, and Chrome.

Continuing Education Information

JointAccreditationLogo.jpgIn support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

The On Demand videos will offer a maximum of 10.25 credits*​ for physicians, nurses, pharmacists, and certified professionals in health care quality.​

*Applicable to On Demand, available in early January​.

Individual Rate: $399​

Individual access to the Live Event Platform for one user to view National Forum Keynotes and Spotlight Sessions.

Obtain up to 10.25 Continuing Education Credits.

Organizational Rate: $7,500

Access to the Live Event Platform for up to 100 users within your organization to view the Livestream broadcast of National Forum Keynotes and Spotlight Sessions on Tuesday, December 11, and Wednesday, December 12. Attendees can re-watch sessions on-demand after the Forum has ended.

Obtain up to 10.25 Continuing Education Credits.


Livestream Schedule

​​​All times listed are Eastern Standard Time (EST).

Tuesday,​ December 11​

General Conference Day One​

​8:00 AM ​​​- 9:00 AM

​Keynote One

  • Derek Feeley
    President and CEO, IHI
  • Jason Leitch
    National Clinical Director, Healthcare Quality and Strategy, Scottish Government

​​9:30 AM - 10:45 AM

A1: 5 Strategies for Leading Quality at a System Level

  •  Angela Shippy, MD, Senior Vice President and Chief Quality Officer, Memorial Hermann
  • Petrina McGrath, RN, PhD, Executive Director of Quality and Safety, Saskatchewan Health Authority
  • David Williams, PhD, Executive Director, Improvement Advisor, IHI

​​11:15 AM - 12:30 PM

B3: A Proven Approach to Change Leadership Behavior to Enable an Improvement Culture

  • John Toussaint, MD, Executive Chairman, Catalysis
  • Susan Ehlirch, CEO, Zuckerburg San Francisco Hospital

​​1:30 PM - 2:45 PM

C4: Assess Burnout, Take Action, Create Joy in Work

  • J. Bryan Sexton, PhD, Associate Professor in Psychiatry and Behavioral Sciences, Safe & Reliable Healthcare
  • Kathryn Adair, PhD, Senior Research Associate, Duke University Health System
  • Michael Leonard, MD, Principal, Safe & Reliable Healthcare

​​3:15 PM - 4:15 PM

​Keynote Two

  • Celine Gounder, MD
    Internist, Journalist, Filmmaker, and one of People Magazine's "25 Women Changing the World"
  • Vania Deonizio
    Founder and Executive Director, Dancin Power
  • Mona Hanna-Attisha, MD
    Pediatrician and Public Health Advocate
  • Maureen Bisognano
    President Emerita and Senior Fellow, IHI

​Wednesday, December 12​

​General Conference Day Two​

​8:00 AM - 9:00 AM

​Keynote Three

  • Gregory Boyle
    Founder and CEO, Homeboy Industries

​​9:30 AM - 10:45 AM

D2: Nudging Patients and Providers to Improve Quality

  • Paul Cohen, Vice President, Strategy & Business Development, One Medical Group
  • Larissa May, MD, Director of Emergency Department and Outpatient Antibiotic Stewardship, University of California Davis
  • Kabir Yadav, Physician Specialist, LA County Department of Health Services Harbor-UCLA Medical Center

​​11:15 AM - 12:30 PM

E25: Learning from Appreciative Inquiry: What Differentiates Leading Organizations?

  • Carol Wagner, RN, Senior Advisor, High Reliability, American Hospital Association
  • Jay Bhatt, DO, Chief Medical Officer, American Hospital Association, and President, Health Research and Educational Trust
  • Shereen Shojaat, Program Manager, American Hospital Association
  • Jordan Steiger, Program Manager, American Hospital Association

​1:30 PM - 2:30 PM​

​​Keynote Four

  • Donald M. Berwick, MD
    President Emeritus and Senior Fellow, IHI