​​​​​​​​​​Have a question about the IHI National Forum? Check out our list of frequently asked questions to help guide your way. If you can't find what you're looking for here, email info@ihi.org​ for more information. 

Know before you go 

Before you leave home:

  • Register for sessions: Log into your registration using your email and your confirmation number. Click the blue “modify” button and continue through until you see the session selection page. Make sure you click “Add to my agenda” for any sessions you want to attend! Note: In order to receive credits for the sessions you plan to attend, the sessions must be added to your registration prior to the session ending. Please ensure that your Continuing Education Type is accurate so that you receive the proper CE certificate. To change your registration/credit type, please contact IHI’s customer service department at (617) 301-4800 or info@ihi.org before the National Forum. Need help?  Read this or email info@ihi.org.
  • Read the Forum Welcome Book: Peruse session titles and presenters, review CE details, see a map of the conference space, and much more.
  • Get the all-new IHI National Forum mobile app: View your personal agenda, presenter biographies, session materials, network with other attendees, view the event's social media feed, and more. To download the app:
    • Go ​to either the iOS App Store or Google Play Store and search for “CrowdCompass AttendeeHub” 
    • Download the “CrowdCompass AttendeeHub” app and open when finished
    • Search for “IHI National Forum 2017”
    • Download the event
    • Log in using your first and last name
    • A verification code will be sent to the email you used to register for the IHI National Forum (this may take up to a few minutes)
    • Enter the verification code to access the mobile app

Once you arrive in Orlando:

  • Airport shuttles: IHI has arranged discount shuttle service from Orlando International Airport (MCO) airport to any of the National Forum hotels via Mears Transportation for $19 one-way and $33 round trip. Note that IHI will provide free shuttle service from the Marriott World Center to the MCO airport on Wednesday from 12:00 PM – 4:00 PM. Click here for details and to print a discount coupon for the Mears Shuttle Ticket Counter.  Important: On the last day of the event (Wednesday, December 13), there will be a free shuttle service from the Orlando World Center Marriott to the Orlando International Airport (MCO) from 12:00 PM – 4:00 PM. 
  • Conference location: Conference headquarters is the Orlando World Center Marriott Resort and Convention Center at 8701 World Center Drive. The hotel phone number is (407) 239-4200.
  • Pick up your badge: Head to Badge Pickup (see conference map), which opens at 7:00 AM on Sunday, December 10, to grab your name badge and a hard copy of the Welcome Book
  • Conference shuttles: There will be free shuttles from the five Forum hotels to the Orlando World Center Marriott conference location. Shuttles run every 5–15 minutes each day (Sunday to Wednesday). View shuttle map and hours.

Maximize your experience:

  • National Forum Newsletter: Each morning, we'll email you highlights for the upcoming day and call out can't-miss events.
  • Forum Orientation: If you are new to the National Forum, attend the orientation to learn how to best navigate the program and devise a personal learning plan. Orientation will be held on Tuesday, 7:00 AM–8:00 AM, Crystal Ballroom, Salon G. Can't make it? Listen to the recording of the first-time attendee webinar.
  • Continuing Education (CE) Credits: In order to receive Continuing Education credits for the sessions you attend, you must have them selected on your agenda prior the end of the session. To obtain CE credits and a certificate, you will need to complete the end-of-event survey, which will be emailed to all participants on December 15 and will be made available at ihi.org/CEcredits. (Please make sure the Continuing Education Type in your registration is correct to receive the proper certificate.)
  • IHI Blue Shirts: IHI Blue Shirts will be on hand throughout the event and are always available to help. If you need anything before you head to Florida, email us at info@ihi.org. Onsite, we’ll be hard to miss in case any questions come up!



What does my registration include?

Sunday, December 10
Registration in a Sunday Learning Lab on December 10 includes access to one Learning Lab of your choice and access to the pre-conference keynote on Monday evening.
Monday, December 11
Registration in a Monday Learning Lab on December 11 includes access to two Learning Labs of your choice (morning and afternoon). Also on Monday are IHI Quick Courses, the Scientific Symposium, Forum Excursions, and a pre-conference keynote. Registration for each of these agenda items includes access to the session of your choice, meals, and networking opportunities.
Tuesday and Wednesday, December 12-13
General Conference registration includes access to all general conference keynotes, sessions, meals, Exhibit Hall, and networking opportunities, such as Special Interest Breakfasts and Meet the Expert or Author Lunches.

How d​o I modify my registration and/or choose my sessions?

  1. Find your confirmation email and follow the link that reads "Click here to modify your registration." You may also visit this page.
  2. Log in with your Confirmation number and your email address, then click OK 
  3. Select "Modify" on the upper left portion of the page
  4. Review or make edits to your registration, then click Next
  5. Review or edit your Registration Items, then click Next
  6. Select your sessions (search by date and topic) — Be sure to click "Add to Agenda" for each session before moving to the next page. This will ensure that your selections are saved.
  7. Click Next to view your registration summary
  8. Click Next and then Finish to finalize your session selection. A confirmation email will be sent for your records.

​Are spouses and/or kids allowed to attend conference activities?

The event and all related conference activities are for registered attendees only. Guests are welcome at evening receptions; please see IHI staff at the Registration Edits Desk for guest name badges. No children or infants are allowed at any conference-sponsored activities or receptions. If child care is needed, please check with your hotel.

What hours will registration be open onsite?

Attendees will be able to check in and print their conference pass before arriving in Orlando. Once on site, attendees can go straight to their session. If you need to print your name badge onsite, you can visit the Conference Pass Print Desk in the Convention Center Entrance at the Marriott World Center.


Is there an easy way to find other attendees that may have similar interests or businesses?

The National Forum offers various types of networking throughout the conference:

  • Welcome Reception in the Exhibit Hall on Monday, December 11, 4:30 PM–6:30 PM
  • Storyboard Reception in the Exhibit Hall on Tuesday, December 12, 4:30 PM–6:30 PM
  • National Forum Celebration, December 12, 6:30 PM–10:00 PM at the Pool Pavilion (weather permitting) 
  • Special Interest Breakfasts, where attendees can network with colleagues to discuss a variety of improvement topics over breakfast on Wednesday, December 13

A Message Board will be located next to the National Forum Welcome Center where attendees may place job postings and messages for other attendees.

Is there available space at any nearby hotels to hold side meetings?

Yes. Please contact our affiliate meeting manager, Lauren Downing (ldowning@ihi.org)  for information about arranging an affiliate meeting.

General Logistics

What meals will be provided at the National Forum?

On Sunday, December 10, a coffee break will be provided for all Sunday Learning Lab attendees at the Marriott World Center. On Monday, December 11, continental breakfast, coffee breaks, and lunch will be available for Monday Learning Lab, IHI Quick Course, Scientific Symposium, and Forum Excursion attendees. On Tuesday, December 12 and Wednesday, December 13, continental breakfast, coffee breaks, and lunch will be provided for all General Conference attendees.

What is the difference between learning types at the National Forum?

  • Learning Labs: Learning Labs are 3.5 hour, single-topic "how to" learning sessions that allow participants to fully engage in discussions and Q&A with world-renowned experts. 
    • Sunday Learning Labs: December 10, 1:00 PM – 4:30 PM 
    • Monday Learning Labs: December 11, 8:00 AM – 11:30 AM or 12:30 PM – 4:00 PM
  • IHI Quick Courses: IHI Quick Courses are one-day workshops in which IHI faculty teach foundational quality improvement (QI) methodologies and practices, enabling participants to take home new tools, implement QI practices, and gain and sustain improvement succe​ss.
    • Monday, December 11, 8:30 AM – 4:00 PM
  • Workshops: These are 75-minute learning sessions that take place during the National Forum General Conference on Tuesday, December 12 and Wednesday, December 13. Attendees have the option to choose one A workshop, one B workshop, one C workshop, one D workshop, and one E workshop.
  • Rapid-Fire Sessions: These sessions take place during the workshop times of the General Conference, but are presented in a faster style. Each rapid-fire session has one moderator who is responsible for making sure each of five presenters gets through 10 slides in 10 minutes.
  • Storyboard Walkaround Sessions: These sessions take place during the workshop times of the General Conference. Each walkaround will feature four storyboards on a particular subject. A moderator and the storyboard authors will lead you through the session, allowing for a more intimate experience. 
  • Keynotes: These hour-long presentations on Tuesday and Wednesday of the General Conference feature visionary leaders presenting in a didactic style about lessons learned in health care and beyond. All keynotes take place in the Palms Ballroom. There will be a number of overflow rooms where you can view a live feed of each of the keynotes.
  • Spotlight Sessions: The National Forum's top five most popular Workshops are selected as Spotlight Sessions featuring speakers on the Keynote Stage in the Palms Ballroom. In October, the National Forum Planning Team will select the five workshops with the highest enrollment to be featured during the A, B, C, D, E time slots. 
  • Storyboards​: Over 400 posterboards displaying quality improvement stories and successes are displayed in the Exhibit Hall in the Cypress Ballroom throughout the conference. Individuals will be on-hand to answer questions about their storyboards during the popular Storyboard Reception on Tuesday evening from 4:30 PM – 6:30 PM. Storyboards submissions are being accepted until September 29.
  • Forum Excursions: Join us for an all-day adventure to investigate how Orlando-based, global businesses pursue continuous quality improvement. Health care organizations perform many of these same functions as other companies in different industries. You have the option to attend an all-day Excursion to a local site on Monday, December 11.
  • Special Interest Breakfasts: These informal breakfast conversations take place on Wednesday morning, December 13, and allow attendees to network with colleagues and discuss a variety of improvement topics over breakfast. Participation is free, and the breakfasts are led by an expert facilitator.
  • Scientific Symposium​: For professionals who are applying scientific methods to the study of quality improvement, the day features keynote speakers, rapid-fire presentations of peer-reviewed papers, interactive learning sessions, and networking. This is an all-day event that takes place at the Gaylord Palms on Monday, December 11.
  • Receptions: A great opportunity to network, reception are free of charge to attend. Our most popular receptions include:
      • International Attendee Meeting: Sunday, December 10, from 5:00-7:00 PM
      • Welcome Reception: Monday, December 11, from 4:30-6:30 PM in the Exhibit Hall
      • National Forum Celebration, Tuesday, December 12, 6:30 PM – 10:00 PM at the Pool Pavilion (weather permitting) 
      • Storyboard Reception: Tuesday, December 12, from 4:30-6:30 PM in the Exhibit Hall
  • Vendor Information Sessions: Held in the Vendor Classroom outside the Exhibit Hall, these 30-minute sessions are an opportunity to learn more about a specific product presented by an exhibiting company. These sessions are free to attend.
  • National Forum Orientation: If you are new to the National Forum, we suggest that you attend one of these orientation sessions to help you navigate through the program and devise a personal learning plan. Participation in the National Forum Orientation is free.
  • IHI Q&A sessions: Held at the IHI booth in the Exhibit Hall, these informal 30-minute informational sessions are your chance to talk with IHI experts on the topic being presented. These are free to attend.

Will there be shuttle transportation available?

IHI will provide complimentary shuttle service to and from the conference each day to the properties listed on the hotel and travel tab above. The shuttle will run approximately every 20 minutes. Properties not listed will not be part of the National Forum shuttle route. IHI will also offer complimentary service from the Marriott World Center to MCO Airport on the last day of the General Conference, Wednesday, December 13 from 12:00 PM – 4:00 PM.

                Shuttle Operating Hours:

  • Sunday, December 10               6:30 AM – 10:00 PM
  • Monday, December 11               6:30 AM – 10:00 PM
  • Tuesday, December 12              6:30 AM – 10:00 PM
  • Wednesday, December 13        6:00 AM – 4:00 PM


Is there a special conference hotel rate?

Several properties, including the conference headquarters, the Marriott World Center, have special room rates. To receive IHI's special room rate, please identify yourself as part of the "IHI" group. See here for full details​

Will wireless connectivity be available?

The Marriott World Center will have high-speed wireless Internet access. We encourage participants to bring their laptops to their sessions to take notes and view presentations. Meeting rooms will be set with work tables whenever possible.

Will business services be available?

The FedEx business center is located in the Crystal Foyer at the Marriott World Center. It is a full-service business center, offering professional printing services as well as shipping, receiving, copying, and faxing.

Business Center Hours:

  • Monday – Friday              7:00 AM – 6:30 PM
  • Saturday – Sunday          8:00 AM – 4:00 PM

Will baggage check be available?

If you are staying at the Marriott World Center, please see the hotel bell staff to store any luggage after check-out. If you are staying at one of our additional hotel properties, you will be notified where to check your luggage on the last day of the General Conference, Wednesday, December 13 by IHI shuttle staff.

Where can I purchase books authored by National Forum presenters?

The National Forum Bookstore features books authored and edited by our world-renowned faculty. The bookstore is located in the Crystal Foyer at the Marriott World Center. There will also be several distinguished book signings next to the bookstore.

National Forum Bookstore Hours:

  • Monday, December 11             3:30 PM – 6:30 PM
  • Tuesday, December 12            7:30 AM – 6:30 PM
  • Wednesday, December 13      7:30 AM – 3:30 PM


Where is the Lost and Found located?

Items found during conference hours will be turned into Conference Information Desks in the Grand and Crystal Foyers. All unclaimed items left at Conference Info will be given to the Loss Prevention Department. To contact the Loss Prevention Department, dial "55555" from any hotel phone. Please do not leave any personal belongings unattended in meeting rooms. IHI is not responsible for lost or stolen items.

Can I use my pager, cell phone, or camera?

Yes, but we do ask that you be considerate of other attendees. Please turn your cell phone and pager to the silent mode while you are in sessions and do not use cell phones in the session rooms. Out of respect for our presenters, we ask that no flash photography, video and/or audio recorders, or laser pointers be used during any session.

Will there be a first-​aid station?

For routine medical assistance, there is a first aid station staffed with EMTs in the San Francisco room at the Marriott World Center on Tuesday, December 12 and Wednesday, December 13, during conference hours. For assistance during the pre-conference, please see the Conference Information Desk in the Grand and Crystal Foyers. In an emergency, please dial "0" on any hotel phone and request assistance from the operator. IHI Blue Shirt and Marriott World Center staff are also available to assist.

Will there be a location where I can meditate/pray?

Yes. The San Antonio room at the Marriott World Center has been reserved for this purpose.

Will there be a private location available for nursing mothers?

There is a private area within the First Aid station located in the San Francisco room at the Marriott World Center. A mini-fridge and power is also available within this space.

Is smoking permitted in the facilities?

Smoking is not allowed in any conference location. Please use designated smoking areas outside the facilities.

Is there recommended dress attire while attending the National Forum?

Business casual is appropriate attire while attending sessions at the National Forum. Please note that inside the convention center it can be cool in the meeting rooms; please plan to bring a sweater or jacket for your personal comfort level. Casual evening attire is appropriate for all receptions and networking events.

What if I have an emergency or a special need/request?

To notify IHI in advance of a special need or request, please call IHI's Customer Service department at 617-301-4800. If a special need or request arises while at the National Forum, please see an IHI Blue Shirt or Marriott World Center staff member. In case of an emergency, please dial "0" on any hotel phone to request assistance from the operator or dial "55555" to connect directly to the hotel security.

Is parking available at the Marriott World Center?

Ample parking is available at all conference properties. At the Marriott World Center, on-site parking costs $13.85 USD per day, while valet parking costs $23.43 USD per day.

For further questions, please contact IHI Customer Service at 617-301-4800 or via email at info@ihi.org.

Please note that all of the times and locations listed above are subject to change.​