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Events

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Storyboards

Student Track

Students and Residents

​​​​​​​​Imagine a place where health professional students, residents, and faculty who are passionate about improving health and health care come together for the year's most powerful and energizing event.

That place is the IHI National Forum on Quality Improvement in Health Care, taking place from December 10–13, 2017, in Orlando, Florida. The National Forum draws nearly 6,000 health care students, trainees, and professionals from around the world to participate in a broad array of learning sessions and networking events. 

Each year, the IHI Open School designs programming specifically tailored to its network of learners around the world, and offers scholarships for students, residents, and faculty – a few of which are outlined below.

We hope you'll join us, and be sure to revisit this page for more updates on our programming in the coming months.

Events

10th Annual IHI Open School Chapter Congress

Monday, December 11, 4:00 PM – 7:00 PM in Crystal H Ballroom at the Marriott World Center

IHI Open School students and trainees won't want to miss the IHI Open School Chapter Congress. This exclusive, free event is an opportunity to learn from health care leaders, connect with innovative improvement efforts taking place across the globe, and network with students and faculty in the IHI Open School network.

Attendees will hear from Dr. Don Berwick as he reflects on ten years of IHI Open School students leading the way to improve health care across the world, then will take part in a "leadership bootcamp" involving hands-on skill development for students and trainees seeking to advance their leadership skills and achieve greater impact in their IHI Open School Chapters and across the IHI Open School community.

 

Registration is required to attend the Chapter Congress. More details to come.

Prerequisites:

Attendees should come prepared with a basic understanding of quality and safety as well as the IHI Open School. To prepare for the Congress, please take a moment to review the IHI Open School course, QI 102: How to Improve with the Model for Improvement. Chapter Leaders should review the Chapter Leader Toolkit or our free course, OS 101: Introduction to the IHI Open School.

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Presenter and Student Reception

Monday, December 11, 7:00 PM – 9:00 PM at the Marriott World Center
Following the Chapter Congress, we invite students and faculty to join the IHI National Forum Faculty for a networking reception. ​​
 

Student Storyboard Walkaround Session

Tuesday, December 12, Workshop C, 1:30 - 2:45 PM
Open to all students, residents, and faculty, this session features a discussion between IHI Open School faculty and academic advisors and three students whose storyboards are highlighted as examples of high-impact quality improvement projects, community organizing campaigns, or IHI Open School Chapter work. Attend this session to learn from your peers as they demonstrate how students can play a critical role in improving health and health care, both during their training and in their future careers.

Students may submit a storyboard in any of the areas above for the opportunity to be featured in this session. Selected storyboard presenters will also win a full scholarship to cover registration for the General Conference! Submit your storyboard by October 16, 2017.


Scholarships

IHI is pleased to offer a limited amount of funding for scholarships and special discounts to the National Forum. Click here to learn more and complete the online scholarship application.

Change Agent of the Year Award:

The ​IHI Open School is pleased to announce our annual Change Agent of the Year award, aimed at celebrating the powerful role that students play in leading change across the world, to improve health and health care. This award will cover the registration costs for the General Conference, in addition to up to $1,000 for travel, lodging, or other Forum expenditures

Learn more and apply here by October 16, 2017!

Academic Scholarships:

For the National Forum, IHI is pleased to offer these scholarships for general conferences fees ONLY: These scholarships are not available for IHI Quick Courses, Learning Labs, or Forum Excursions.

  • 75% scholarship for full-time students
  • 50% scholarship for part-time students (two classes or more)
  • 50% scholarship for residents
  • 50% scholarship for full-time faculty and deans
  • If you graduated within the last five years as an IHI Open School alumnus or alumnae, please email openschool@ihi.org, as you may be eligible for a 50% scholarship.

       
Storyboards

Each year, we encourage students and residents to display storyboards about their Chapter successes, quality improvement projects, and community organizing projects at the National Forum.

Storyboard presenters will have an opportunity to share their work with thousands of health care professionals during the general conference Storyboard Reception on Tuesday, December 12, from 4:15-6:30 PM. During this time, we ask that all storyboard presenters stand with their posters to answer questions about their work. (Attendance at other available times to view storyboards is optional for storyboard presenters.)

Submit your storyboard here. The deadline for submissions is October 16, 2017.

Key information is included below and additional details are available in our Storyboard Handbook. Please send questions and inquiries to storyboards@ihi.org.

Templates and Examples:
View the templates and examples below to help you create your storyboard, or click here for additional examples from previous Forums. 

 
IHI Open School Chapter Storyboards​​ ​
What has your Chapter accomplished in the past year? How do you lead and structure your Chapter to achieve success? What are your plans for the Chapter for next year?
Template 3
Example 1 - Curriculum integration
Example 2 - Chapter growth and development
Example 3 - Project-based learning
Quality Improvement Project Storyboards
​​Are you or your Chapter members involved in or leading local quality improvement projects? Both completed and ongoing projects are accepted.   

Examples from 2016 available here
Community Organizing Project Storyboards​ ​
​​Are you involved with the IHI Open School Change Agent Network (I-CAN) course, Leadership and Organizing for Change, and leading a community organizing project? Both completed and ongoing projects are accepted. 

​Temp​late 1
Template 2
Examples from 2016 available here 
 

Poster Size Requirements

Storyboards will be mounted on 3 foot x 5 foot wood panel boards. The panel has no frame and therefore, the usable posting space is the full 3 feet wide x 5 feet high. IHI will provide 1 strip of the male side (hoop side) of Velcro to adhere your poster to the display board. A laminated poster will hang properly. We have found that cloth or fabric posters do not adhere well to the boards with Velcro.

Storyboard Display

All storyboards will be displayed in the Exhibition Hall. During set up, IHI staff will be in the Exhibition Hall to direct you to your assigned display board.

Storyboard Set Up
• Monday, December 11 from 12:00 PM – 5:00 PM
Please plan at least a half hour to set up your poster.
• Tuesday, December 12 from 7:00 AM – 8:00 AM
Please plan at least a half hour to set up your poster.

Storyboard Display
• Tuesday, December 12 from 8:00 AM – 4:30 PM: Storyboard Display
Storyboard representative presence NOT required.

Storyboard Reception
• Tuesday, December 12 from 4:30 PM – 6:30 PM
Please plan to be at your poster to answer questions and discuss your project with other National Forum attendees. You are also welcome to take down your poster immediately following the Storyboard Reception.

Storyboard Breakdown
•Wednesday, December 13 from 7:00 AM – 1:00 PM
Please remove posters by 1:00PM. All posters left after 1:00PM will be discarded. ​

Please email openschool@IHI.org​ with any questions about IHI Open School events, academic scholarships, or student storyboard submissions for this year’s Forum.​​

Student Track Sessions

Want help navigating all of the great opportunities at the Forum? The IHI Open School has you covered. In addition to the main stage keynotes, here are suggested sessions for students, residents, and IHI Open School Chapter members.

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A10/B10: Practical Tools for Managing Improvement Projects

A10/B10: Practical Tools for Managing Improvement Projects

Project management that can effectively drive improvement projects to results requires distinct skills that integrate improvement methods and tools with those typical in project management. In this session, we will present key principles to strengthen the management of your improvement efforts as well as tactical tools and examples to make these principles come to life. These tools will help you lead more successful, sustainable projects.

After this presentation, you will be able to:

  • Describe key strategies of more effectively managing improvement projects
  • Identify a few tools, including aspects of coaching, that will help you better manage your improvement projects
  • Apply these strategies and tools to strengthen your own improvement work

Presenters: Christina Gunther-Murphy, Karen Baldoza, Lauren Macy

A22/B22: Kicking It Up a Notch: Engaging Patients and Community Members

A22/B22: Kicking It Up a Notch: Engaging Patients and Community Members

Need to build your skills in engaging patients and community members in improvement? 100 Million Healthier Lives has partnered with patients and community members to drive innovative, transformative work. Wherever you are on the journey, this highly interactive workshop will help you learn and apply our best learning about how, when, and why to engage patients and community members in improvement, and will share practical, effective tools to take home to your improvement team.

After this presentation, you will be able to:

  • Develop an approach to patient and community partnership appropriate to where you are on the journey
  • Recognize the life cycle of patient and community partnership and be ready to apply the supports needed at each stage
  • Prepare your team to identify and engage patients and community members
  • Apply practical, effective tools for engaging patients and community members in improvement

Presenters: Shemekka Coleman, Soma Stout, Ziva Mann

A4/B4: Equitable Care: A Clinic-to-Community Partnership

A4/B4: Equitable Care: A Clinic-to-Community Partnership

As anchor institutions in their communities, health care providers are increasingly engaging local partners in efforts to operationalize health equity. Contra Costa Health Services has pioneered connecting patients to the resources they need to be healthy, such as food and transportation. In this session, leaders from the county, the local health system, and the area’s largest health plan will share insights from their collaboration to enable county-wide adoption of social needs services and redefine care across the community.

After this presentation, you will be able to:

  • Develop an understanding of a strategy to address health equity across a community, through health system, plan, and county partnerships
  • Identify actionable lessons from a health system scaling its social needs strategy and fostering community-wide change, including best practices for cross-sector collaboration, evaluation, and innovation
  • Access examples of data-driven strategies to address patients’ social needs at scale, including universal screening, quality improvement initiatives, deployment of additional workforces, and pilot testing of new tools

Presenters: Connie James, Damon Francis, Duffy Newman, Mary Carl, Rachael Birch

A5/B5: Worth 1000 Words: Telling a Story with Data

A5/B5: Worth 1000 Words: Telling a Story with Data

This session presents a case study about designing a new patient safety scorecard for a 50-hospital health care system. Challenges to be discussed include: How do you build clear visualizations that are simple to use but rich in content? What is the “Goldilocks” amount of information to include? How do you distinguish signal from noise? How do you win over multiple hospitals to adopt a single reporting platform? How do you get these visualizations in front of the right providers?

After this presentation, you will be able to:

  • Consider the challenges of representing patient safety data
  • Develop an approach to designing strong data visualizations

Presenter: Ari Robicsek

C13: Am I Making the Right Decision on What to Do?

C13: Am I Making the Right Decision on What to Do?

Leaders at every level are confronted with specific issues, performance concerns, and pressure to fix them. You are expected to know how to act, but are you making the right decision? In this session, learn how improvement science can support leaders to discover if an issue is due to identifiable reasons or is the result of a process to improve, and what actions to take to support enhancing performance in each case.

After this presentation, you will be able to:

  • Describe the role of understanding systems and variation in leadership improvement
  • Understand the difference between attributable causes and common cause
  • Know how leaders should focus improvement differently depending on the cause

Presenters: David Williams, Robert Lloyd

C2: Designing Projects for Equity

C2: Designing Projects for Equity

Improving health and health care worldwide requires a focus on equity. This includes equitable access to patient-centered quality care able to reach the most marginalized segments of a population. Using quality improvement (QI) methodologies to address equity gaps in health systems is an important strategy to achieve full health potential. This workshop aims to share effective strategies for designing projects to achieve equity, using lessons learned from a large-scale maternal-newborn survival initiative in rural Ethiopia.

After this presentation, you will be able to:

  • Understand examples of how projects have successfully incorporated a health equity agenda into design and implementation
  • Implement design elements that address health equity gaps into new and existing QI projects

Presenters: Abiyou Kiflie, Hema Magge

C21: Improving Quality and Safety Through Formal Graduate Education

C21: Improving Quality and Safety Through Formal Graduate Education

Unnecessary variation in clinical practice, disparities in health outcomes, and adverse events are some of the most challenging difficulties facing modern health care delivery. Solutions require on-going education, careful monitoring, and an environment of accountability and action. To help support these efforts, graduate programs across the US have developed a range of master’s degree programs in health care quality and safety. In this session, academic administrators discuss “lessons learned” partnering with health care providers and administrators to improve quality and safety, new challenges and opportunities on the horizon, and the future of health care quality and safety education.

After this presentation, you will be able to:

  • Discuss the causes of unnecessary clinical variation, health disparities, and adverse events
  • Identify the importance of advanced training in health care quality and safety

Presenters: David Nash, Deirdre McCaughey, Donna Woods, Kenneth Harwood, Mary Reich Cooper

C23: Patient Experience 2.0: Nothing About Me Without Me

C23: Patient Experience 2.0: Nothing About Me Without Me

A dynamic presentation demonstrates how to move from project-based safety to systems of safety. It looks at how patient care and safety cannot be an isolated project but needs to look at the whole health care system. Working on projects in silos does not support systematic, strategic improvement for the patient and family. This session addresses what matters to patients and families in all interactions, so that they experience a system that actualizes “Nothing about me without me.”

After this presentation, you will be able to:

  • Co-produce a safe system with patients and families
  • Address what matters to patients and families in every interaction
  • Support systematic, strategic improvement of the patient and family experience of health care

Presenters: David Bartel, Maureen Bisognano, Rosie Bartel

C29: Balancing Diagnosis Error and Conservative Care

C29: Balancing Diagnosis Error and Conservative Care

Striking a balance between missed or delayed diagnosis vs. overdiagnosis and over-testing requires a new model of appropriate diagnostics. It needs to be based on fundamentals of good diagnosis (careful exam, listening to the patient, understanding test limitations), the precautionary principle, healthy skepticism about testing value and associated harms, and primary medicine/continuity relationships. A new project built on a Massachusetts network for sharing cases and a task force developing principles of conservative diagnosis will be interactively shared.

After this presentation, you will be able to:

  • Identify key issues that contribute to diagnosis error and brainstorm clinical and policy solutions
  • Describe a new, more conservative and appropriate diagnosis paradigm, and contribute to an evolving vision of “10 Key Principles of Conservative Diagnosis”
  • Implement their own sharing and learning network to deal with diagnosis error cases

Presenters: Gordon Schiff, Lynn Volk

C7: What We Measure When We Measure Qual

C7: What We Measure When We Measure Qual

Joseph Juran identified a “trilogy” of necessary quality management functions: control, improvement, and planning. A successful quality measurement program requires integrated, balanced measures in all these areas. In this session, we review Juran’s trilogy and discuss the optimal properties of measures of each type with examples. We present practical tools for documenting improvement measures and describe a recommended process for measure creation in typical improvement settings.

After this presentation, you will be able to:

  • Distinguish between quality improvement, quality control, and quality planning
  • Describe the properties of useful quality measures and the questions they are designed to answer
  • Create a comprehensive quality measurement plan with input from content experts, improvement specialists, and information technology personnel

Presenters: Gareth Parry, Helen MacFie, Richard Scoville

D13: Closing the Health Care Improvement Gap

D13: Closing the Health Care Improvement Gap

For 30+ years, health care has used improvement science to incrementally improve safety, and outcomes, but these gains have rarely led to systems that continuously improve quality to the point of excellence. Contrast this with industries where management through improvement science has resulted in increasing quality year-on-year. We expect excellence from cars and devices, and in service. In this session, participants will learn the difference between improvement science in projects and its systematic application through management

After this presentation, you will be able to:

  • Understand the current state of improvement in health care and the gap between in other industries
  • Identify attributes such as understanding variation, systems thinking, scientific learning, and the role of psychology
  • Identify changes that you can make to learn from improvement science and close the health care improvement gap

Presenters: Brandon Bennett, David Williams

D15: High-Impact Leadership: A Conversation

D15: High-Impact Leadership: A Conversation

This session is designed to be an interactive and lively conversation moderated by the authors of the IHI High-Impact Leadership white paper. Learn from an expert panel of health care delivery system CEOs and senior leaders about their leadership experiences and learning while leading change and organizational transformations.

After this presentation, you will be able to:

  • Understand the IHI High-Impact Leadership Framework and Behaviors
  • Gain insights into leadership behaviors that shape culture
  • Learn from the leadership challenges and efforts of successful leaders

Presenters: Dan Winkelman, Michael Pugh, Navina Evans, Stephen Swensen

D23/E23: Quality and Effect of Relationships in Health Care

D23/E23: Quality and Effect of Relationships in Health Care

Southcentral Foundation (SCF) in Alaska recently undertook a research project to measure the effectiveness of its relationship-based care system. A survey of 2,126 patients was conducted at SCF’s primary care clinics in an attempt to determine what factors influence the relationship between a patient and provider, and how those factors influence health outcomes. This session will detail the results of the research, which revealed that patients who reported having a relationship with their provider showed better health outcomes.

After this presentation, you will be able to:

  • Identify the core principles of SCF’s relationship-based care system
  • Identify what factors influence a relationship between a patient and provider, and how that relationship affects health outcomes
  • Develop methods to assess relationships at their own organizations

Presenters: April Kyle, Michelle Tierney

D24/E24: Catalyzing Students and Trainees as Agents of Change

D24/E24: Catalyzing Students and Trainees as Agents of Change

Engaging students and trainees in creating change is becoming increasingly important for population health and across health care settings. In this session, the IHI Open School will share an update on their effort to activate learners to improve health and health care. Student leaders will share how they are applying an organizing approach to health and health care transformation. You will have an opportunity to learn some of these leadership and organizing skills and apply them to a local campaign or improvement effort of your own.

After this presentation, you will be able to:

  • Learn from young leaders how to design and implement a people-driven, action-oriented campaign effort
  • Explore ways to apply organizing skills to your own population health or improvement effort
  • Learn how to connect with and engage students and trainees as leaders in your work

Presenters: James Moses, Jessica Perlo, Kate Hilton

D29/E29: Can We Achieve Zero Harm? Innovation at Cincinnati Children’s

D29/E29: Can We Achieve Zero Harm? Innovation at Cincinnati Children’s

After a decade of institutional focus on culture and process improvement, Cincinnati Children’s has achieved dramatic improvements in patient and employee safety. Despite this, patients and staff continue to experience harm. We will discuss 3 case studies that illustrate methods to engage multidisciplinary teams, leverage alternatives to root cause analysis to learn from events, and integrate quality and research methods to drive toward zero harm in your institution.

After this presentation, you will be able to:

  • Identify key themes in the evolution of a safety program from being reactive to proactive
  • Describe how better engagement of frontline physicians and caregivers produces better insights to overcome barriers and creates more durable change through teamwork
  • Understand a method of how to learn from multiple events or near misses to generate system-wide solutions
  • Appreciate how integrating research and quality improvement methods can generate new insights to address expanded definitions of preventable harm

Presenters: Catherine Hart, Christopher Dandoy, Jeffrey Simmons, Richard Falcone, Stephen Muething

D4/E4: QI101 - Improvement Science Fundamentals

D4/E4: QI101 - Improvement Science Fundamentals

So, you can explain what the letters P-D-S-A stand for. Great! But, are you able to set an aim, develop changes to test, and accurately measure the effects of those changes to know if you are making an improvement? This interactive workshop, built around the Model for Improvement, will demonstrate the linkages between your aim, measures, and change ideas while introducing you to the fundamentals of executing PDSAs with fidelity.

After this presentation, you will be able to:

  • Describe the three questions of the Model for Improvement
  • Develop effective aim statements and measures
  • Generate PDSA cycles to test change ideas

Presenters: Jesse McCall, Lauren Macy

D9/E9: Designing and Managing an Improvement Initiative

D9/E9: Designing and Managing an Improvement Initiative

Applying improvement methods readily leads to great plans for improvement initiatives. Applying this plan requires colleagues reaching a common understanding. This session provides practical tools for putting an improvement plan into action. You will learn how these tools align with five core design components: setting an aim, defining a change theory and a strategy for execution, identifying a measurement feedback system, and creating a plan to share learning.

After this presentation, you will be able to:

  • Develop a practical plan for designing an improvement initiative
  • Apply practical tools for managing an improvement initiative
  • Develop a practical plan for sharing key learning from your improvement initiative

Presenters: Gareth Parry, Robert Lloyd

SBW5: Storyboard Walkaround: High-Impact Student Projects

SBW5: Storyboard Walkaround: High-Impact Student Projects

Open to all, this session features a discussion between IHI Open School faculty and academic advisors and three students whose storyboards were selected as examples of high-impact quality improvement, community organizing, or IHI Open School Chapter work. Attend this session to learn from these students as they demonstrate how they and their peers can play a critical role in improving health and health care, both during their training and in their future careers.

After this presentation, you will be able to:

  • Learn community organizing approaches from students and residents who are applying these concepts to improve the health of their local communities
  • Identify local IHI Open School learners to engage in your organization’s initiatives

Presenter: Gina Deitz