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Agenda

The 2015 National Forum will begin on Sunday, December 6, and continue through Wednesday, December 9.

Sunday, December 6 and Monday, December 7:

The National Forum offers Learning Labs, Minicourses, a Scientific Symposium, and Forum Excursions, which are pre-conference, highly interactive sessions. Learning Labs last for a half-day, while the Scientific Symposium, Minicourses, and Excursions are full-day sessions.

Tuesday, December 8 and Wednesday, December 9:

The two-day General Conference typically features four keynote presentations, more than 100 workshops, a full Exhibit Hall, the National Forum Bookstore, quality improvement storyboards, a CEO and Leadership Summit, and numerous opportunities for networking, including Special Interest Breakfasts.​​​​

Add this event to your Outlook calendar by clicking here​.​​​​

Preliminary Detailed Agenda
Details may change.

Sunday, December 6, 2015   
1:00 PM – 4:30 PM Learning Labs
​5:00 PM - 7:00 PM ​International Attendee Meeting

Monday, December 7, 2015
8:30 AM – 4:00 PM   Minicourses (lunch provided)
9:00 AM – 5:00 PM   Scientific Symposium (breakfast and lunch provided) at the Gaylord Palms
8:30 AM – 5:00 PM   Forum Excursions (lunch provided), meet at the Gaylord Palms
3:30 PM – 6:30 PM   Welcome Reception in Exhibit Hall (Reception begins at 4:30 PM)

Tuesday, December 8, 2015
General Conference Day One
7:00 AM – 8:00 AM   Continental Breakfast
8:00 AM – 9:00 AM​   Keynote One​: Maureen Bisognano
9:30 AM - 10:30 AM   Exhibit Hall Open by Appointment Only
9:30 AM – 10:45 AM​ Workshop A*​
10:30 AM - 1:30 PM   Exhibit Hall Open
11:15 AM – 12:30 PM Workshop B* (repeat of A workshops)
12:30 PM – 1:30 PM Lunch
1:30 PM – 2:45 PM   Workshop C*
3:15 PM – 4:15 PM   Keynote Two: Earvin "Magic" Johnson
4:15 PM – 6:30 PM   Storyboard Reception in Exhibit Hall (Click here​ to view the Storyboard Handout)
6:30 PM - 10:00 PM Recharge! National Forum Reception
 
Wednesday, December 9, 2015 
General Conference Day Two
 
7:00 AM – 8:00 AM   Continental Breakfast
7:00 AM - 7:45 AM  Special Interest Breakfasts (Click here to view the list of Special Interest Breakfasts)
8:00 AM – 9:00 AM   Keynote Three: ​Robert Wachter and Craig Kielburger
9:30 AM – 10:45 AM   Workshop D*
10:30 AM  ​1:30 PM   Exhibit Hall Open
11:15 AM – 12:30 PM​   Workshop  E* (repeat of D workshops)​
12:30 PM – 1:30 PM​   Lunch​
1:30 PM – 2:30 PM   Keynote Four: Donald Berwick, MD, MPP

National Forum Excursions

Forum Excursions: Quality Improvement Field Trips
Monday, December 7, 8:30 AM – 5:00 PM
 $650
 
Join us on Monday, December 7 for an all-day field trip to investigate how global businesses based in Orlando pursue continuous quality improvement. Health care organizations perform many of the same underlying functions as companies in other industries — join us as we take advantage of shared learning on these energizing Excursions.

Field trips start at the Gaylord Palms Resort and Convention Center. Participants will then travel to their selected destination for a three-hour tour and presentation led by destination staff and IHI faculty. Afterward, attendees will explore the lessons learned and their applicability to health care during an afternoon "deep dive" led by IHI faculty.

The 2015 Forum Excursions are:

FE1: Marriott World Center: Manage Large Scale Operations

Learn how the Marriott handles the flow of large volumes of visitors, yet still manages to offer superb customer service in the front office; adhere to right schedules in the banquet kitchen; run a golf club; tend to every detail of event and convention services; and manage daily housekeeping operations.

At the end of this program, participants will be able to:
  • Identify ways of managing large-scale operations and flow in a non-health care industry that can be compared with, and applied to, their own work environment
  • Recognize and analyze key concepts of operations and flow in different industries


FE2: Universal Orlando®: Safety and Reliability

Sword fights…staged gun shots…boat explosions….what do these have in common with patient safety and reliability in health care? Learn how the Universal stunt team ensures safety of staff and visitors during high risk stunts and addresses reliability when there are handoffs and staffing changes as well as what they do when unexpected events occur. 

At the end of this program, participants will be able to:
  • Identify safety and reliability strategies in a non-health care industry that can be compared with, and applied to, their own work environment
  • Recognize and analyze key concepts of safety and reliability in various settings


FE3: Orlando Health Hospital Site Visit: Deep Engagement Leads to Great Care

Get a behind-the-scenes look at how Orlando Health System has developed the deep engagement of its clinicians, staff, and patients through a focus on teamwork and results. Participants in this hospital site visit will get an opportunity to learn how Orlando Health System delivers great care with high reliability and individuality.

At the end of this program, participants will be able to:
  • Describe the structures that build the deep engagement of clinicians and staff
  • Discuss the leadership behaviors that can be used to deepen the engagement of staff and patients and lead to great results in care


FE4: Gaylord Palms: Joy in Work and Customer Satisfaction

Learn how this large hotel and convention center improved operating margin, increased customer satisfaction, enhanced workforce morale, and reduced employee attrition by focusing on employee satisfaction and joy in work.

At the end of this program, participants will be able to:
  • Identify joy in work and staff retention strategies in a non-health care industry that can be compared with, and applied to, their own work environment.
  • Recognize and analyze key concepts of employee motivation and staff engagement in different industries.


FE5: Central Florida Zoo: Patient Care and Operations

Behind the scenes of the Central Florida Zoo, we will discover examples of key efficient safety processes as they care for over 400 very special “patients”.

At the end of this session, participants will be able to:
  • Identify ways of managing large-scale operations and patient care in a non-health care industry that can be compared with, and applied to, their own work environment
  • Recognize and analyze key concepts of staff engagement and patient care in various settings


FE6: Disney’s Keys to the Kingdom: Generating Positive Experiences for Multiple Generations

Disney World has continuously transformed expectations around — and experiences in — theme parks. Learn how the innovative and revolutionary vision of Walt Disney set the stage and his creative philosophies brought this theme park to life. This Excursion will explore the breakthrough thinking that led to the park’s creation and the ongoing support of innovative ideas to keep the park fresh. Attendees will see Disney's core concepts in guest relations, idealized flow, and service standards demonstrated live. Attendees will also learn how Disney is able to take separate innovations and incorporate them into one large system with a focused goal.

At the end of this session, participants will be able to:
  • Articulate the key values and cultural beliefs that support the ongoing quest for enjoyment in this setting
  • Compare systems in place to “hard-wire” design, service, and delight in the theme park to their own work environment
  • Apply new ideas around guest relations, service standards, idealized flow, and system design to their own work environment


FE7: Kennedy Space Center: Quality and Innovation at NASA

Kennedy Space Center is the headquarters for United States space travel. Discover how years of innovation, science, and PDSA testing has helped turn the US space program to one of the best in the world. Attendees will get a private bus tour through the grounds of Cape Canaveral with views of the vehicle assembly building and rocket launch pads. You’ll get a chance to see the first moon rocket, the Atlantis space shuttle, and discuss the successes and failures that have made NASA what it is today. The tour will conclude with a brief presentation and a chance for Q&A with a veteran NASA astronaut.
At the end of this session, participants will be able to:
  • Describe at least two examples of successful PDSA tests in the creation of the first moon rocket
  • Identify examples of innovation that can be compared to, and applied in, their work environment


FE8: Disney’s Animal Kingdom: Conservation, Enrichment, and “Patient” Care

Home to more than 1,700 animals across 250 species, Disney’s Animal Kingdom is one of the largest animal theme parks in the world. Get a behind-the-scenes look at the work that is done each day to keep these animals healthy and thriving. Attendees will visit the animal nutrition center, the clinic and operating room, and the barns where animals are housed and trained. An experienced tour guide will offer a unique look at the park’s operations and will highlight their commitment to care, education, and research. The tour will conclude with a Safari ride and a chance to see the animals in the 110-acre Harambe Wildlife Reserve.
 
At the end of this session, participants will be able to:
  • Discuss what trainers have done to engage animals in their own care
  • Describe efforts that are being taken to manage animal populations both within Animal Kingdom and around the world


FE9: EA Sports: Tiburon – Innovation and Creativity

Join the leaders in the video game industry as they describe how they foster an environment of continuous innovation and creativity. Participate in EA SPORTS – Tiburon’s new product design processes, learn about their methods for keeping pace with customer preferences, and explore their approach of team engagement.
 
At the end of this session, participants will be able to:
  • Identify examples of innovation and creativity in an out-of-health care industry that can be compared to, and applied in, their work environment
  • Recognize and analyze key concepts of innovation and creativity from various settings


FE10: Daytona International Speedway: Engaging the Community in Health and Safety

Daytona International Speedway is home to "The Great American Race"— the DAYTONA 500. Each year, Daytona, Florida is flooded with over 250,000 motor sports fans — who gather for a front-row seat to watch this high-intensity, highly dangerous sport. This Excursion will show you how the Daytona community has joined forces to ensure that visitors, spectators, and drivers are safe. The tour will take you on a trip around the track, along the infield, and through the Florida Hospital Care Center. You’ll also hear rapid-fire presentations from those in charge of security and crowd safety, risk management, and guest services and have an opportunity for Q&A with high-level Daytona Speedway employees.
 
At the end of this session, participants will be able to:
  • Discuss the positive effects that community involvement has had on NASCAR operations and safety
  • Identify at least two safety processes that could be applied to their own work environment


Please note:
  • Complimentary transportation will be provided to and from the Gaylord Palms Convention Center.
  • Excursions will likely involve walking long distances, but are accessible to all.
  • Visits will take place rain or shine.
  • Breakfast and lunch are included.