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The 2014 National Forum will begin on Sunday, December 7, and continue through Wednesday, December 10.

Sunday, December 7 and Monday, December 8:

The National Forum offers Learning Labs, Minicourses, a Scientific Symposium, and Forum Excursions, which are pre-conference, highly interactive sessions. Learning Labs last for a half-day, while the Scientific Symposium, Minicourses, and Excursions are full-day sessions.

Tuesday, December 9 and Wednesday, December 10:

The two-day General Conference typically features four keynote presentations, more than 100 workshops, a full Exhibit Hall, the National Forum Bookstore, quality improvement storyboards, a CEO and Leadership Summit, and numerous opportunities for networking, including Special Interest Breakfasts.


Detailed Agenda

Sunday, December 7, 2014
Learning Labs


7:00 AM – 5:30 PM
Registration open


11:00 AM – 12:00 PM
National Forum Orientation (optional)
1:00 PM – 4:30 PM Learning Labs
​5:00 PM - 7:00 PM ​International Attendee Meeting
Monday, December 8, 2014
Minicourses, Scientific Symposium, and Forum Excursions   
7:00 AM – 8:00 AM National Forum Orientation (optional)
and Continental Breakfast (Minicourse and Excursion Attendees)
7:00 AM – 6:00 PM
Registration open
8:30 AM – 4:00 PM 
Minicourses (lunch provided)

9:00 AM – 5:00 PM
Scientific Symposium (breakfast and lunch provided) at the Gaylord Palms
8:30 AM – 5:00 PM
Forum Excursions (lunch provided), meet at the Gaylord Palms
3:30 PM – 6:30 PM
Welcome Reception in Exhibit Hall

Tuesday, December 9, 2014
General Conference Day One
7:00 AM – 8:00 AM
Registration, Continental Breakfast,
National Forum Orientation (optional)​
8:00 AM – 9:00 AM​
Keynote One​: Maureen Bisognano and Derek Feeley, DBA


9:30 AM – 10:45 AM​ Workshop A*​
11:15 AM – 12:30 PM Workshop B* (repeat of A workshops)
12:30 PM – 1:30 PM Lunch
1:30 PM – 2:45 PM
Workshop C*
3:15 PM – 4:15 PM
Keynote Two: Atul Gawande, MD, MPH
4:30 PM – 6:30 PM
Storyboard Reception in Exhibit Hall
Wednesday, December 10, 2014
General Conference Day Two


7:00 AM – 8:00 AM
Continental Breakfast
7:00 AM – 7:45 AM
Special Interest Breakfasts
8:00 AM – 9:00 AM
Keynote Three: Robin Roberts
9:30 AM – 10:45 AM
Workshop D*
11:15 AM – 12:30 PM​ Workshop  E* (repeat of D workshops)​
12:30 PM – 1:30 PM​ Lunch​

1:30 PM – 2:30 PM

Keynote Four: Donald Berwick, MD, MPP


* Hear select workshop presenters describe their sessions in their own words with these quick videos.          

National Forum Excursions

Forum Excursions: Quality Improvement Field Trips
Monday, December 8, 8:30 AM – 5:00 PM
Join us on Monday, December 8 for an all-day field trip to investigate how global businesses based in Orlando pursue continuous quality improvement. Health care organizations perform many of the same underlying functions as companies in other industries — join us as we take advantage of shared learning on these energizing Excursions.

Field trips start at the Gaylord Palms Resort and Convention Center. Participants will then travel to their selected destination for a three-hour tour and presentation led by destination staff and IHI faculty. Afterward, attendees will explore the lessons learned and their applicability to health care during an afternoon "deep dive" led by IHI faculty.
The 2014 Forum Excursions are:
FE1: Marriott World Center: Managing Large-Scale Operations
In this Forum Excursion, participants will learn how the Marriott World Center handles the flow of large volumes of visitors yet still manages to offer superb customer service in the front office, adhere to schedules in the banquet kitchen, run a golf club, tend to every detail of event and convention services, and manage daily housekeeping operations.
Enrollment limited to 50 attendees.

FE2: Universal Orlando®: Safety and Reliability
Sword fights … staged gun shots … boat explosions … what do these have in common with patient safety and reliability in health care? Learn how the Universal Orlando stunt team ensures the safety of staff and visitors during high-risk stunts, addresses reliability when there are handoffs and staffing changes, and handles unexpected events.
Enrollment limited to 90 attendees.

FE3: Orlando Health System Hospital Site Visit: Delivering Great Care with High Reliability
Get a behind-the-scenes look at how Orlando Health System has developed the deep engagement of its clinicians, staff, and patients through a focus on teamwork and results. Participants in this hospital site visit will get an opportunity to visit the largest NICU in the world and learn how Orlando Health System delivers great care with high reliability and individuality.
Enrollment limited to 75 attendees.

FE4: Gaylord Palms: Joy in Work and Customer Satisfaction
This Forum Excursion will give participants an opportunity to learn how Gaylord Palms, a large hotel and convention center, improved its operating margin, increased customer satisfaction, enhanced workforce morale, and reduced employee attrition by focusing on employee satisfaction and joy in work. Participants will get a look at how the strategies employed by this non-health-care organization could be applied in their health care environment.
Enrollment limited to 45 attendees.

FE5: Central Florida Zoo: Patient Care and Operations
This session will go "backstage" at the Central Florida Zoo, a large-scale operation engaged in the care of very special "patients." Participants will be given examples of key efficient safety processes in the zoo's strategy for providing care for more than 400 animals. Participants will also learn key concepts from this non-health care setting that can be applied to staff and patients in their own work environments.
Enrollment limited to 45 attendees.

FE6: Innovation and Imagination: Disney's Keys to the Kingdom
Disney World has transformed our expectations of what theme parks should be. This Forum Excursion will explain how the revolutionary and creative vision of Walt Disney brought Disney World to life and how ongoing support for innovation keeps the theme park fresh. Participants will also learn about Disney's core concepts in guest relations, idealized flow, and service standards and the lessons for health care systems in incorporating distinct innovations into one large system with a focused goal.
Enrollment limited to 80 attendees.

FE7: Orlando Harley-Davidson: Safety and Resilience
Since 1907, Harley-Davidson has been a leader in its field despite market variability, mergers, and changing customer demographics. What can we learn from this journey to enhance our commitment to patient safety and resilience? In this exciting new Forum Excursion at one of the largest Harley-Davidson dealerships in the USA, participants will learn how mechanics are trained to ensure the quality and safety of their motorcycles and how Harley-Davidson has made its brand a household name worldwide.
Enrollment limited to 45 attendees.​
Please note:
  • Complimentary transportation will be provided to and from the Gaylord Palms Convention Center.
  • Excursions will likely involve walking long distances, but are accessible to all.
  • Visits will take place rain or shine.
  • Breakfast and lunch are included.
More details on each Forum Excursion are available on the Session Descriptions​ page.