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Session Details

Learn more about the satellite broadcast
As part of our ongoing effort to accelerate health care improvement throughout the world, IHI will be transmitting a live satellite broadcast of the 25th Annual National Forum presentations on December 10 and 11, 2013. The real-time broadcast includes four keynote and five special interest keynote sessions. The broadcast is available in English only.
The satellite broadcast provides an excellent opportunity to get all of your employees involved and to spread quality improvement knowledge and excitement throughout your organization. The benefits of the satellite include reduced costs and travel time with increased visibility of a world-class event throughout your organization.

Keynote Speakers

Keynote One

Tuesday, December 10 from 8:00 AM - 9:00 AM

Maureen Bisognano, President and CEO, Institute for Healthcare Improvement (IHI), previously served as IHI’s Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the Institute of Medicine and by her appointment to The Commonwealth Fund's Commission on a High Performance Health System, among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement, and is a tireless advocate for change. She is also an Instructor of Medicine at Harvard Medical School, a Research Associate in the Brigham and Women's Hospital Division of Social Medicine and Health Inequalities, and serves on the boards of the Commonwealth Fund, ThedaCare Center for Healthcare Value, and Mayo Clinic Health System―Eau Claire. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.


Keynote Two

Tuesday, December 10 from 3:15 PM - 4:15 PM

Erik-Climbing.gifErik Weihenmayer is one of the most inspiring, engaging, and sought after speakers in the world. Despite losing his vision at age 13, Erik has become an accomplished mountain climber, paraglider, skier, and kayaker who never let blindness interfere with his passion for an exhilarating and fulfilling life. Erik’s powerful message speaks to harnessing the power of adversity and using it as fuel for greatness. He sees every new challenge as an opportunity to problem solve, strategize, and create a new way forward. Citing stories from his thrilling journeys, Erik’s presentations embrace a passion for discovery and innovation. He believes in being a pioneer, of making the impossible possible, and opening up a new world of opportunity for yourself, your organization, and your team. His accomplishments show that one does not have to have perfect eyesight to have extraordinary vision. In May 2001, Erik Weihenmayer became the only blind person in history to reach the summit of Mount Everest, and in 2008, he completed his quest to climb the Seven Summits—the highest mountain on each continent. Additionally, he has ascended dozens of major peaks, rock walls, and ice climbs around the planet. These include the first blind ascent of the 2,900-foot Nose of El Capitan in Yosemite, a difficult alpine climb of the spectacular 19,511-foot Alpamayo in Peru, and an ascent of a rarely-climbed 3,000 foot frozen waterfall in Nepal.

Keynote Three
Wednesday, December 11 from 8:00 AM - 9:00 AM
A conversation between Doctor and Patient featuring Nancy Snyderman and Lindsay Nohr Beck.
Snyderman_Nancy_thumb.jpgNancy Snyderman, MD, is Chief Medical Editor of NBC News. Dr. Nancy Snyderman joined NBC News as the Chief Medical Editor in 2006. Her reports appear on Today, NBC Nightly News with Brian Williams, Dateline NBC, and MSNBC. She has reported on a wide range of medical topics and has travelled the world extensively, reporting from many of the world’s most troubled areas. Dr. Snyderman is a fully trained pediatric otolaryngologist and currently remains on the staff of the Department of Otolaryngology-Head and Neck Surgery at the University of Pennsylvania.
Dr. Snyderman’s medical work has been widely published in peer review journals, and she is the recipient of numerous research grants as well as awards for her broadcasting work. She is the author of Medical Myths That Can Kill You, among other publications, and she writes a monthly column for Good Housekeeping magazine.


Lindsay Nohr Beck is a two-time cancer survivor, the Founder and Executive Director of Fertile Hope and the co-author of 100 Questions & Answers About Cancer and Fertility. Lindsay founded Fertile Hope in 2001 to address the profound reproductive needs of cancer patients and survivors - a need she discovered after her own experience with recurrent tongue cancer in her early 20s. Since that time, Lindsay has led a successful campaign to raise awareness of the fertility risks and options involved in cancer treatment. Fertile Hope is the authoritative source of information on cancer-related infertility and parenthood after cancer. Prior to founding Fertile Hope, Lindsay worked as a business development manager for a consumer healthcare Internet company,, where she was part of a team that defined corporate strategies and raised more than $30M in venture funding. Lindsay graduated from the University of Colorado at Boulder in 1998 with a major in International Affairs and a minor in Economics. Lindsay currently lives in New York City with her husband, Jordan, and their children, Paisley and Walker.


Keynote Four

Wednesday, December 11 from 1:30 PM - 2:30 PM

Donweb.jpgDonald Berwick, MD, MPP, is President Emeritus and Senior Fellow at the Institute for Healthcare Improvement (IHI), an organization that Dr. Berwick co-founded and led as President and CEO for 18 years. He is one of the nation's leading authorities on health care quality and improvement. In July, 2010, President Obama appointed Dr. Berwick to the position of Administrator of the Centers for Medicare and Medicaid Services (CMS), which he held until December, 2011. A pediatrician by background, Dr. Berwick has served as Clinical Professor of Pediatrics and Health Care Policy at the Harvard Medical School, Professor of Health Policy and Management at the Harvard School of Public Health, and as a member of the staffs of Boston's Children’s Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women's Hospital. He has also served as vice chair of the U.S. Preventive Services Task Force, the first "Independent Member" of the Board of Trustees of the American Hospital Association, and chair of the National Advisory Council of the Agency for Healthcare Research and Quality. An elected member of the Institute of Medicine (IOM), Dr. Berwick served two terms on the IOM’s governing Council and was a member of the IOM’s Global Health Board. He served on President Clinton's Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. He is a recipient of numerous awards, including the 1999 Joint Commission’s Ernest Amory Codman Award, the 2002 American Hospital Association’s Award of Honor, the 2006 John M. Eisenberg Patient Safety and Quality Award for Individual Achievement from the National Quality Forum and the Joint Commission on Accreditation of Healthcare Organizations, the 2007 William B. Graham Prize for Health Services Research, the 2007 Heinz Award for Public Policy from the Heinz Family Foundation, the 2012 Gustav O. Lienhard Award from the IOM, and the 2013 Nathan Davis Award from the American Medical Association. In 2005, he was appointed “Honorary Knight Commander of the British Empire” by the Queen of England, the highest honor awarded by the UK to non-British subjects, in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and four books. He also serves now as Lecturer in the Department of Health Care Policy at Harvard Medical School, and as a Senior Fellow at the Center for American Progress.


Special Interest Keynote Speakers
Berry.jpg A1: The Choosing Wisely Campaign
Tuesday, December 10, 9:30 AM - 10:45 AM

Daniel Wolfson
, Executive Vice President & COO, ABIM Foundation
Shannon Brownlee, Senior Fellow, Lown Institute
Smedley.jpgB1: Global Lessons in Improvement from Around the World
Tuesday, December 10, 11:15 AM - 12:30 PM
Nigel Crisp, Former Permanent Secretary in Health, United Kingdom and Former Chief Executive, National Health Service England (Moderating a panel including): 
-Göran Henricks, Chief Executive of Learning and Innovation, The County Council of Jönköping
-Wim Schellekens, MD, Strategic Advisor, The Hague Area, The Netherlands
-Jason Leitch, Clinical Director, Quality Unit, Scottish Government Health Department
-Haidee Davis, General Manager, Ko Awatea, Counties Manukau District Health Board
delbanco_web-1.jpgC1: Fully Transparent Medical Records: Prospects and Problems
Tuesday, December 10, 1:30 PM - 2:45 PM

Tom Delbanco, MD,
Professor of General Medicine and Primary Care, Harvard Medical School and Co-Director, OpenNotes
Jan Walker, Researcher, Beth Israel Deaconess Medical Center and Co-Director, OpenNotes
Saeed_Shahab_D1.jpgD1: The Role of Leaders in Building a Culture of Continuous Improvement
Wednesday, December 11, 9:30 AM - 10:45 AM

Shahab Saeed, 
Vice President & COO, Questar Energy Services

Donweb.jpgE1: Environmental Sustainability and the Triple Aim 
Wednesday, December 11, 11:15 AM - 12:30 PM

Donald Berwick, MD, MPP,
President Emeritus and Senior Fellow, IHI (Moderating a panel including):
-Blair Sadler, Senior Fellow, IHI
-Gary Cohen, Executive Director, Health Care Without Harm
-Robin Guenther, Chief Executive Officer, Perkins+Will Consulting Practice
-Jeffrey Thompson, MD, Chief Executive Officer, Gundersen Health System