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Session Details

Learn more about the satellite broadcast
As part of our ongoing effort to accelerate health care improvement throughout the world, IHI will be transmitting a live satellite broadcast of the 24th Annual National Forum presentations on December 11 and 12, 2012. The real-time broadcast includes four keynote and five mini keynote sessions. The broadcast is available in English only.
The satellite broadcast provides an excellent opportunity to get all of your employees involved and to spread quality improvement knowledge and excitement throughout your organization. The benefits of the satellite include reduced costs and travel time with increased visibility of a world-class event throughout your organization.

Keynote One: Tuesday, December 11, 8:00 AM - 9:00 AM


Maureen Bisognano, President and CEO, Institute for Healthcare Improvement (IHI), previously served as IHI’s Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the Institute of Medicine and by her appointment to The Commonwealth Fund's Commission on a High Performance Health System, among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement, and is a tireless advocate for change. She is also an Instructor of Medicine at Harvard Medical School, a Research Associate in the Brigham and Women's Hospital Division of Social Medicine and Health Inequalities, and serves on the boards of the Commonwealth Fund, ThedaCare Center for Healthcare Value, and Mayo Clinic Health System―Eau Claire. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.


Keynote Two: Tuesday, December 11, 3:15 PM - 4:15 PM


ADS.jpgAnna Deavere Smith is an actress, playwright, and a professor. Her work in the theater explores American character. She has won numerous awards, among them two Obies, two Tony nominations, and a MacArthur fellowship. She is University Professor at NYU, appointed at Tisch School of the Arts. You may recognize her as Nancy McNally, National Security Advisor on The West Wing, or as Gloria Akalitus on Showtime’s Nurse Jackie. Ms. Smith is said to have created a new form of theater in which she combines the journalistic technique of interviewing a diverse array of people with the art of interpreting their words for performance. The New York Times wrote that she is “the ultimate impressionist -- she does people’s souls.” Her most recent play, Let Me Down Easy, tells the human side of the health care story in the US. Ms. Smith has served as Artist-in-Residence at a number of organizations as varied as MTV Networks and Grace Cathedral in San Francisco. She is author of the books Letters to A Young Artist and Talk to Me, as well as numerous essays and articles. She serves on the board of the Museum of Modern Art and the Aspen Institute.  She is founding director of Anna Deavere Smith Works, a nonprofit that convenes artists from around the world who combine artistic excellence with works that address the world’s most pressing problems.



Keynote Three: Wednesday, December 12, 8:00 AM - 9:00 AM

Please note: Dr. Devi Shetty, who was formerly scheduled to give a keynote address in this time slot, has cancelled and will be replaced by Dan Heath.



ADS.jpgDan Heath is a Senior Fellow at Duke University's CASE center, which supports entrepreneurs who are fighting for social good. He is the co-author of Switch: How to Change Things When Change Is Hard, which debuted at #1 on the New York Times and Wall Street Journal bestseller lists. The Heath brothers previously co-wrote the critically acclaimed book Made to Stick, which was named the Best Business Book of the Year, spent 24 months on the BusinessWeek bestseller list, and has been translated into 29 languages, the last of which was Slovak. Heath is a columnist for Fast Company magazine, and he has taught and consulted with organizations such as Microsoft, Philips, Vanguard, Macy’s, USAID, and the American Heart Association. Previously, Dan worked as a researcher and case writer for Harvard Business School, co-authoring 10 case studies on entrepreneurial ventures, and later served as a Consultant to the Policy Programs of the Aspen Institute. In 1997, Dan co-founded an innovative publishing company called Thinkwell, which continues to produce a radically reinvented line of college textbooks.


Keynote Four: Wednesday, December 12, 1:30 PM - 2:30 PM


Donweb.jpgDonald Berwick, MD, MPP, is the former President and CEO of the Institute for Healthcare Improvement, an organization that he co-founded and led for over 20 years. In July 2010, President Obama appointed Dr. Berwick to the position of Administrator of the Centers for Medicare & Medicaid Services, a position he held until December 2011. A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston's Children’s Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women's Hospital. He has also served as vice chair of the US Preventive Services Task Force, the first "Independent Member" of the American Hospital Association Board of Trustees, and chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine’s (IOM’s) governing Council, was a member of the IOM’s Global Health Board, and served on President Clinton's Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed “Honorary Knight Commander of the British Empire” by the Queen of England in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 150 scientific articles and four books.

​A Convenient Answer to an Inconvenient Truth 

A “carbon footprint” is a measure of the impact human activities have on the environment in terms of the amount of greenhouse gases produced, measured in units of carbon dioxide. One of the most effective ways to reduce your footprint is to decrease air travel. Health care professionals contribute to global warming by traveling thousands of air miles to attend international conferences. IHI offers the satellite as a convenient way to participate in the National Forum without the need for air travel.  
Additional resources on “reducing your carbon footprint:”

Sites in North America

The satellite broadcast will be as follows: 
December 11, 2012:
8:00 AM - 4:15 PM EST
December 12, 2012:
8:00 AM - 2:30 PM EST
To receive the broadcast, you must have the ability to downlink Analogue or Digital C-Band or Analogue or Digital KU-Band signals.
Tentative KU-Band Satellite Footprint
KU satellite

Tentative C-Band Satellite Footprint
C band satellite.jpg

​Past Participant Testimonials


Sunnybrook & Women's College Health Science Center hosts an annual quality improvement event for the greater Toronto health care community during the two days of the IHI National Forum satellite broadcast in December.

"People love the content of the Forum – with access to top-notch speakers in the field, exchange of current health quality improvement information and updates on area quality initiatives – the benefits of hosting this Forum are many!"
- Wendy Macdonald, Sunnybrook & Women's College Health Science Center, Toronto, Ontario

University Health Care hosts a health quality conference around the National Forum satellite broadcast. All hospital and clinic staff and all employees and students of three University Health Science Centers – which includes medicine, nursing, pharmacy and health colleges – are invited, with pre-registration, accompanying materials, and lunch and breaks provided.
"Quality of care and patient safety is everyone's business. The satellite broadcast has tremendous value for  bringing the National Forum on quality and patient safety to everyone in your organization and at the same time gives opportunities to all to work towards the same goal."
- Carol Hadlock, MA, BSN, RN, University Health Care, Salt Lake City, Utah

Duke University Health System invites leaders, practice groups, staff, students, and patients from Duke, as well as colleagues and clinicians from nearby health plans and the University of North Carolina, Chapel Hill, to join the Forum satellite event.
"The satellite broadcast energizes front-line caregivers, informs them about the debate on improving quality in health care, and, most importantly, motivates and inspires by offering access to peers who will teach us what they’ve learned."
-Maureen Velazquez, MBA, Duke University Health System, Durham, North Carolina