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Satellite Broadcast: Overview

As part of our ongoing effort to accelerate health care improvement throughout the world, IHI will be transmitting a live satellite broadcast of the 23rd Annual National Forum presentations on December 6 and 7, 2011. The real-time broadcast includes four keynote and five mini keynote sessions. The broadcast is available in English only.
The satellite broadcast provides an excellent opportunity to get all of your employees involved and to spread quality improvement knowledge and excitement throughout your organization. The benefits of the satellite include reduced costs and travel time with increased visibility of a world-class event throughout your organization.
Learn more about the satellite broadcast:

 Content Editor ‭[5]‬

All National Forum keynote and special interest keynote presentation times are noted in Eastern Time.

Keynote One: Tuesday, December 6, 8:00 AM - 9:00 AM


Maureen Bisognano, President and CEO, Institute for Healthcare Improvement (IHI), previously served as IHI’s Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the Institute of Medicine and by her appointment to The Commonwealth Fund's Commission on a High Performance Health System, among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement, and is a tireless advocate for change. She is also an Instructor of Medicine at Harvard Medical School, a Research Associate in the Brigham and Women's Hospital Division of Social Medicine and Health Inequalities, and serves on the boards of the Commonwealth Fund, ThedaCare Center for Healthcare Value, and Mayo Clinic Health System―Eau Claire. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.


Keynote Two: Tuesday, December 6, 3:15 PM - 4:15 PM


MJF_web.jpgMichael J. Fox was born Michael Andrew Fox in 1961 in Edmonton, Canada. He later adopted the “J” as an homage to legendary character actor Michael J. Pollard. When he was 18, Fox moved to Los Angeles. He had a series of bit parts, including one in CBS’ short-lived (yet critically acclaimed) Alex Haley/Norman Lear series “Palmerstown USA” before winning the role of lovable conservative Alex P. Keaton on NBC’s enormously popular “Family Ties” (1982-89). During Fox’s seven years on “Ties,” he earned three Emmy Awards and a Golden Globe, making him one of the country’s most prominent young actors. Fox returned to series television in 1996 with ABC’s “Spin City,” portraying Michael Flaherty, New York’s deputy mayor. He won critical praise, garnering three Golden Globe Awards, one Emmy Award, three Emmy nominations, a GQ Man-of-the-Year Award (in the TV comedy category), a People’s Choice Award, and two SAG Awards. Fox also had time during his busy TV work to become an international film star, appearing in over a dozen features showcasing his keen ability to shift between comedy and drama. Fox married his “Family Ties” co-star, actress Tracy Pollan, in 1988. Together they have four children. Though he would not share the news with the public for another seven years, Fox was diagnosed with young-onset Parkinson’s disease in 1991. Upon disclosing his condition in 1998, he committed himself to the campaign for increased Parkinson’s research. Fox remains in demand as an actor. He is the recipient of several lifetime achievement awards for accomplishments in acting, including the 2011 Hörzu Magazine Golden Camera Award and the 2010 National Association of Broadcasters Distinguished Service Award. Fox also is the bestselling author of three books. A Funny Thing Happened on the Way to the Future, a compendium of wisdom for graduates, was published in April 2010. Always Looking Up: The Adventures of an Incurable Optimist, published in April 2009. While he maintains a strong commitment to his acting and writing careers, Fox has shifted his primary focus and energies toward The Michael J. Fox Foundation for Parkinson’s Research, which he launched in 2000, and its efforts to raise much-needed research funding and awareness for Parkinson’s disease. He is the recipient of honorary degrees from The Karolinska Institute in Sweden, New York University, Mount Sinai School of Medicine and the University of British Columbia. He also has received numerous humanitarian awards for his work and was appointed an Officer of the Order of Canada in 2010.


Keynote Three: Wednesday, December 7, 8:00 AM - 9:00 AM


Eric Greitens, PhD, is an author, United States Navy SEAL officer, and CEO of The Mission Continues, a non-profit organization that empowers wounded and disabled veterans to begin new lives as citizen leaders back at home. Deployed four times during the global war on terrorism to Iraq, Afghanistan, the horn of Africa, and Southeast Asia, Eric has served as the Commander of a Joint Special Operations Task Unit, Commander of a Mark V Special Operations Craft Detachment, and as Commander of an Al Qaeda Targeting Cell. Lieutenant Commander Greitens continues to serve in the reserves at US Special Operations Command. His personal military awards include the Navy Achievement Medal, the Joint Service Achievement Medal, the Navy Commendation Medal, the Joint Service Commendation Medal, the Combat Action Ribbon, the Purple Heart, and the Bronze Star. Eric’s award-winning book of photographs and essays, Strength and Compassion, grew from his humanitarian work. He has worked as a humanitarian volunteer, documentary photographer, and researcher in Rwanda, Cambodia, Albania, Mexico, India, the Gaza Strip, Croatia, and Bolivia. Eric's second book, The Heart & the Fist: The Education of a Humanitarian, the Making of a Navy SEAL, became a New York Times best seller in May 2011. It relates Eric's story of leadership and service as both a humanitarian and a warrior. He continues to study and teach public service as a Senior Fellow at the Truman School of Public Affairs at the University of Missouri and in the MBA Program at the Olin School of Business at Washington University. A committed public servant, Eric was appointed by the President to serve as a White House Fellow in 2005. His work has been covered by national media outlets and he was recently named an “All-Star Among Us” for his service to his country.

Keynote Four: Wednesday, December 7, 1:30 PM - 2:30 PM


Presentation of the Picker Award for Excellence to Donald Berwick



Special Interest Keynote A1: Tuesday, December 6, 9:30 AM - 10:45 AM

Transitions in Care: Problems and Opportunities


 Eric Coleman special interest keynote.jpg


Eric Coleman, Director, Care Transitions Program, University of Colorado




Joanne Lynn, MD
, Director, Center for Elder Care and Advanced Illness, Altarum Institute



Special Interest Keynote B1: Tuesday, December 6, 11:15 AM - 12:30 PM

The Patient- and Family-Centered Care (PFCC) DocuDrama: Viewing All Care Through the Eyes of Patients and Families


DiGioia photo.jpg



Anthony DiGioia, MD, Medical Director and Surgeon, Renaissance Orthopaedics



Special Interest Keynote C1: Tuesday, December 6, 1:30 PM - 2:45 PM

The Value of the Safety Net to the American Health Care System


Bruce Siegel, MD, President and CEO, National Association of Public Hospitals and Health Systems




Special Interest Keynote D1: Wednesday, December 7, 9:30 AM - 10:45 AM

The Needs and Possibilities for Substantial Change in Health Care


Tom Nolan, PhD,
Statistician, Associates in Process Improvement and Senior Fellow, IHI


Special Interest Keynote E1: Wednesday, December 7, 11:15 AM - 12:30 PM

From the C-Suite to the Front Lines and Back: A World-Class Management System for Spreading Improvement




Sarah Patterson, Executive Vice President and COO, Virginia Mason Medical Center



​A Convenient Answer to an Inconvenient Truth 

A “carbon footprint” is a measure of the impact human activities have on the environment in terms of the amount of greenhouse gases produced, measured in units of carbon dioxide. One of the most effective ways to reduce your footprint is to decrease air travel. Health care professionals contribute to global warming by traveling thousands of air miles to attend international conferences. IHI offers the satellite as a convenient way to participate in the National Forum without the need for air travel.  
Additional resources on “reducing your carbon footprint:”

Sites in North America

The satellite broadcast will be as follows: 
December 6, 2011:
8:00 AM - 4:15 PM EST
December 7, 2011:
8:00 AM - 2:30 PM EST
To receive the broadcast, you must have the ability to downlink Analogue or Digital C-Band or Analogue or Digital KU-Band signals.
Tentative KU-Band Satellite Footprint
KU satellite

Tentative C-Band Satellite Footprint
C band satellite.jpg

​Past Participant Testimonials


Sunnybrook & Women's College Health Science Center hosts an annual quality improvement event for the greater Toronto health care community during the two days of the IHI National Forum satellite broadcast in December.

"People love the content of the Forum – with access to top-notch speakers in the field, exchange of current health quality improvement information and updates on area quality initiatives – the benefits of hosting this Forum are many!"
- Wendy Macdonald, Sunnybrook & Women's College Health Science Center, Toronto, Ontario

University Health Care hosts a health quality conference around the National Forum satellite broadcast. All hospital and clinic staff and all employees and students of three University Health Science Centers – which includes medicine, nursing, pharmacy and health colleges – are invited, with pre-registration, accompanying materials, and lunch and breaks provided.
"Quality of care and patient safety is everyone's business. The satellite broadcast has tremendous value for  bringing the National Forum on quality and patient safety to everyone in your organization and at the same time gives opportunities to all to work towards the same goal."
- Carol Hadlock, MA, BSN, RN, University Health Care, Salt Lake City, Utah

Duke University Health System invites leaders, practice groups, staff, students, and patients from Duke, as well as colleagues and clinicians from nearby health plans and the University of North Carolina, Chapel Hill, to join the Forum satellite event.
"The satellite broadcast energizes front-line caregivers, informs them about the debate on improving quality in health care, and, most importantly, motivates and inspires by offering access to peers who will teach us what they’ve learned."
-Maureen Velazquez, MBA, Duke University Health System, Durham, North Carolina