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Featured Speakers

All National Forum keynote and special interest keynote presentation times are noted in Eastern Time. For a listing of all National Forum presenter biographies, please click here.

Keynote One: Tuesday, December 6, 8:00 AM - 9:00 AM


Maureen Bisognano, President and CEO, Institute for Healthcare Improvement (IHI), previously served as IHI’s Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the Institute of Medicine and by her appointment to The Commonwealth Fund's Commission on a High Performance Health System, among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement, and is a tireless advocate for change. She is also an Instructor of Medicine at Harvard Medical School, a Research Associate in the Brigham and Women's Hospital Division of Social Medicine and Health Inequalities, and serves on the boards of the Commonwealth Fund, ThedaCare Center for Healthcare Value, and Mayo Clinic Health System―Eau Claire. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.


Keynote Two: Tuesday, December 6, 3:15 PM - 4:15 PM


MJF_web.jpgMichael J. Fox was born Michael Andrew Fox in 1961 in Edmonton, Canada. He later adopted the “J” as an homage to legendary character actor Michael J. Pollard. When he was 18, Fox moved to Los Angeles. He had a series of bit parts, including one in CBS’ short-lived (yet critically acclaimed) Alex Haley/Norman Lear series “Palmerstown USA” before winning the role of lovable conservative Alex P. Keaton on NBC’s enormously popular “Family Ties” (1982-89). During Fox’s seven years on “Ties,” he earned three Emmy Awards and a Golden Globe, making him one of the country’s most prominent young actors. Fox returned to series television in 1996 with ABC’s “Spin City,” portraying Michael Flaherty, New York’s deputy mayor. He won critical praise, garnering three Golden Globe Awards, one Emmy Award, three Emmy nominations, a GQ Man-of-the-Year Award (in the TV comedy category), a People’s Choice Award, and two SAG Awards. Fox also had time during his busy TV work to become an international film star, appearing in over a dozen features showcasing his keen ability to shift between comedy and drama. Fox married his “Family Ties” co-star, actress Tracy Pollan, in 1988. Together they have four children. Though he would not share the news with the public for another seven years, Fox was diagnosed with young-onset Parkinson’s disease in 1991. Upon disclosing his condition in 1998, he committed himself to the campaign for increased Parkinson’s research. Fox remains in demand as an actor. He is the recipient of several lifetime achievement awards for accomplishments in acting, including the 2011 Hörzu Magazine Golden Camera Award and the 2010 National Association of Broadcasters Distinguished Service Award. Fox also is the bestselling author of three books. A Funny Thing Happened on the Way to the Future, a compendium of wisdom for graduates, was published in April 2010. Always Looking Up: The Adventures of an Incurable Optimist, published in April 2009. While he maintains a strong commitment to his acting and writing careers, Fox has shifted his primary focus and energies toward The Michael J. Fox Foundation for Parkinson’s Research, which he launched in 2000, and its efforts to raise much-needed research funding and awareness for Parkinson’s disease. He is the recipient of honorary degrees from The Karolinska Institute in Sweden, New York University, Mount Sinai School of Medicine and the University of British Columbia. He also has received numerous humanitarian awards for his work and was appointed an Officer of the Order of Canada in 2010.


Keynote Three: Wednesday, December 7, 8:00 AM - 9:00 AM


Eric Greitens, PhD, is an author, United States Navy SEAL officer, and CEO of The Mission Continues, a non-profit organization that empowers wounded and disabled veterans to begin new lives as citizen leaders back at home. Deployed four times during the global war on terrorism to Iraq, Afghanistan, the horn of Africa, and Southeast Asia, Eric has served as the Commander of a Joint Special Operations Task Unit, Commander of a Mark V Special Operations Craft Detachment, and as Commander of an Al Qaeda Targeting Cell. Lieutenant Commander Greitens continues to serve in the reserves at US Special Operations Command. His personal military awards include the Navy Achievement Medal, the Joint Service Achievement Medal, the Navy Commendation Medal, the Joint Service Commendation Medal, the Combat Action Ribbon, the Purple Heart, and the Bronze Star. Eric’s award-winning book of photographs and essays, Strength and Compassion, grew from his humanitarian work. He has worked as a humanitarian volunteer, documentary photographer, and researcher in Rwanda, Cambodia, Albania, Mexico, India, the Gaza Strip, Croatia, and Bolivia. Eric's second book, The Heart & the Fist: The Education of a Humanitarian, the Making of a Navy SEAL, became a New York Times best seller in May 2011. It relates Eric's story of leadership and service as both a humanitarian and a warrior. He continues to study and teach public service as a Senior Fellow at the Truman School of Public Affairs at the University of Missouri and in the MBA Program at the Olin School of Business at Washington University. A committed public servant, Eric was appointed by the President to serve as a White House Fellow in 2005. His work has been covered by national media outlets and he was recently named an “All-Star Among Us” for his service to his country.


Keynote Four: Wednesday, December 7, 1:30 PM - 2:30 PM


Presentation of the Picker Award for Excellence to Don Berwick


Special Interest Keynote A1: Tuesday, December 6, 9:30 AM - 10:45 AM

Transitions in Care: Problems and Opportunities


 Eric Coleman special interest keynote.jpg


Eric Coleman, Director, Care Transitions Program, University of Colorado




Joanne Lynn, MD
, Director, Center for Elder Care and Advanced Illness, Altarum Institute




Special Interest Keynote B1: Tuesday, December 6, 11:15 AM - 12:30 PM

The Patient- and Family-Centered Care (PFCC) DocuDrama: Viewing All Care Through the Eyes of Patients and Families


DiGioia photo.jpg



Anthony DiGioia, MD, Medical Director and Surgeon, Renaissance Orthopaedics




Special Interest Keynote C1: Tuesday, December 7, 1:30 PM - 2:45 PM

The Value of the Safety Net to the American Health Care System


Bruce Siegel, MD, President and CEO, National Association of Public Hospitals and Health Systems




Special Interest Keynote D1: Wednesday, December 7, 9:30 AM - 10:45 AM

The Needs and Possibilities for Substantial Change in Health Care


Tom Nolan, PhD,
Statistician, Associates in Process Improvement and Senior Fellow, IHI

Special Interest Keynote E1: Wednesday, December 7, 11:15 AM - 12:30 PM
From the C-Suite to the Front Lines and Back: A World-Class Management System for Spreading Improvement
Sarah Patterson, Executive Vice President and COO, Virginia Mason Medical Center